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Audi Plano

5930 W Plano ParkwayPlano, TX 75093
1-888-709-85491-888-709-8549
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Over 43 Million Happy Customers have trusted us when buying or servicing their cars and trucks. That's more than any other automotive retailer. As America's Largest Autom ... Read more
Over 43 Million Happy Customers have trusted us when buying or servicing their cars and trucks. That's more than any other automotive retailer. As America's Largest Automotive Retailer, we offer processes and guarantees you won't find anywhere else. Our new and used vehicles come with a low SmartChoice price backed by a no-questions asked Money-Back Guarantee. Come see us for all the details. So, when you need a car, truck or van- who you gonna call? AutoNation!

Why You Should Buy a Used Car From Us

Over 43 Million Happy Customers have trusted us when buying or servicing their cars and trucks. That's more than any other automotive retailer. As America's Largest Autom ... Read more
Over 43 Million Happy Customers have trusted us when buying or servicing their cars and trucks. That's more than any other automotive retailer. As America's Largest Automotive Retailer, we offer processes and guarantees you won't find anywhere else. Our new and used vehicles come with a low SmartChoice price backed by a no-questions asked Money-Back Guarantee. Come see us for all the details. So, when you need a car, truck or van- who you gonna call? AutoNation!

Languages Spoken

  • Español

Dealer Disclaimer

New: Quoted price subject to change without notice to correct errors or omissions. Quoted price does not include dealer documentary fee. Tax, tag, and registration fees ... Read more
New: Quoted price subject to change without notice to correct errors or omissions. Quoted price does not include dealer documentary fee. Tax, tag, and registration fees not included. Standard features are based upon trim level. Accessories, options and color may vary. Used: Subject to prior sale. Quoted price subject to change without notice to correct errors or omissions. Quoted price does not include dealer documentary fee. Tax, tag, and registration fees not included. Standard features are based upon trim level. Accessories, options and color may vary.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 500 
Lilielite2/17/2015 02:14:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ricky Reed,Mitch Henson
I just bought my 2015 AUDI 4 S from Audi Plano and I am so happy, not only because I have a brand new car, but because I had the best experience ever buying cars. I choose to go to Audi of Plano because of the great personalized attention, the best customer service and the professionalism every single employe provided. Since you make the first phone call they make you feel like family. I met with Ricky Reed, the best professional salesman I ever known, who does not push you to buy, but instead help you to find the best car and the best deal that will feat your needs. I cannot missed talk about the Manager Mitch Henson, who is really caring. Even thought he is the manager, he did not hesitate to come and say Hi to the customers and make sure we were being taking care. To finish with, I can say thank you very much Audi of Plano specially to Mitch Henson, Ricky Reed and the Finance guy who unfortunately I forgot his name for making me feel like family. I wish all Dealers and stores in general could it provide the same personalized attention and customer services like Audi of Plano provides. Lilie Osorto
A6owner2/07/2015 12:15:38 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:We prefer not to name a specific employee.
We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for the repair. We will not buy another Audi due to the lack of professionalism and integrity we experienced there. We also own a BMW, and we are consistently treated like valued clients when we have our car serviced there. This Audi Plano dealership is now owned by AutoNation, and we will never go back.
zencowboy2/03/2015 04:00:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Richard Gouhin
I have had some very bad experiences with car dealers in the past--pushiness, belittling, smoke and mirrors, the usual. Rich Gouhin at Audi Plano represented the diametric opposite of those experiences. He was friendly, down-to-earth, easy going, and justifiably confident in the product he was showcasing . I purchased a used Expedition that was clearly underpriced, so much so that I didn't attempt to haggle. They cleaned it up beautifully and it performs far better than expected. The interior of the dealership is well designed, comfortable, and the cookies were delicious (I ate more than my fair share). Everyone there was well composed and professional. I expressed concern about a notable stain on one of the leather seats, and it was promptly and completely removed, which really pushed the sale over the top. I rarely write reviews, but this dealership earned every star.
lland11/06/2014 10:10:06 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Andrew Holguin
I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that morning at 7:00 am to we don't show you have an appointment and wouldn't have a loaner car. I was pissed to say the least but rescheduled for the following week and called the day before to make sure they would have a loaner and told the lady if you had a problem here is my number and call with any problem. I showed up and they said we tried to call and let you know we didn't have a loaner. It was a previous cell number and I explained I had left my number and this wasn't a good excuse. So once again they didn't bother to help and weren't concerned I has wasted two times of trying so I told them I was done with that dealership and would never be back. I got on the phone and called Dallas Audi whom I didn't buy from and they were more than courteous and just dropped my car off and received a loaner. I had bought an Audi and a Porsche, and a used BMW from Plano and this is the kind of service I received. I will never under any circumstances buy another car nor give them a rating other than POOR. You buy the type of car you should be treated with upscale service and this place is the absolute worse. By the way they just called last night and wanted to know if I still wanted to get my car serviced because they had a loaner 3 weeks after I started the process.
bob.scaglia9/28/2014 11:35:57 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Philip, Jeremy
Ever Since Auto Nation purchased what used to be a great Audi dealership, this is the worst experience I have ever dealt with in the 17-20 cars I and my family have purchased in the past 16 years. My oldest daughter was told my her sales person he had a fully loaded 2015 A4 that she could trade her car for and have zero money down and a payment that was about $75 higher then her current payment. When she arrived to sign for her new car, the car she was promised she was now told wasn't available, so she was shown a basic A4 with no special features and the payment she was promised went up by $277. That's lying and bait and switch. I then went in to try to lease a Q7, was told we can't get you in the Q7, but because of all the incentives we CAN do the A8. So I agreed to go with the A8. I asked the Sales person and Finance person if this was a DONE deal, they said it was absolutely an approved deal and my car had already been taken to the back and was being detailed for me. When I pushed for a time to come get my car, I was informed that NO, we can't get you that car. NO INTEGRITY and LYING. So next, my youngest daughter who currently drives a 2013 A5 was contacted by our Sales person Ricky ()he contacted her without any requests by her at all). Ricky told my daughter he had a loaded 2016 A5 that he could get her into with ZERO money and down and wouldn't change her payment a cent. So he peaked her interest and asked me about it. I told RIcky I wanted to see the specs of the A5 and final payment terms. It took a few days, but when I finally got the details of the A5 it was a s tripped down version with less features then her current car. I told him, you said it was more features then she currently had. So he said ok and got me the A5 with features comparable to what she currently has, but then said he needed cash down and a higher payment. I argued that you initiated this deal and promised her a better A5 with zero down and exact same payment. He also got the Finance Manager involved and he told me he would make it happen, but again after several days 1) they kept trying to go around me and talk to my daughter directly thinking they could take advantage of a younger girl. But my daughter was smarter then them and kept forwarding Text messages and phone calls to me. After I told them directly DO NOT contact my daughter direct they continued to do so. Trying to con her into m ore money for a vehicle with less features then she has now. So now you have Lying, Bait and Switch as well and bullying a young girl for money and putting her into a payment she couldn't afford. Just to finish this up, the Sales Manager Jeremy and Finance Manager Philip couldn't figure out why I was upset and were confused as to why we thought this dealership was lying, fraudulent in practicing bait and switch and worst of all trying to bully a young girl. They are so bad, they are also hiding their names from this dealership, most all of the names below no longer even work there and most of the people that I dealt with are not even listed below. Sales - Ricky Reed Sales Manager - Jeremy Finance Manager - Philip Beware of those guys!!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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