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Town East Ford

18411 Lyndon B JohnsonMesquite, TX 75150
1-866-374-54891-866-374-5489
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Delivery Options
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Why You Should Buy a New Car From Us

We offer 24/7 Roadside Assistance on all our New vehicles. Free 2yr/24k mi Maintenence. We provide Free Shuttle Service within a certain radius."A low price from the beg ... Read more
We offer 24/7 Roadside Assistance on all our New vehicles. Free 2yr/24k mi Maintenence. We provide Free Shuttle Service within a certain radius."A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom

Why You Should Buy a Used Car From Us

We offer 24/7 Roadside Assistance on all our New vehicles. Free 2yr/24k mi Maintenence. We provide Free Shuttle Service within a certain radius."A low price from the beg ... Read more
We offer 24/7 Roadside Assistance on all our New vehicles. Free 2yr/24k mi Maintenence. We provide Free Shuttle Service within a certain radius."A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 2.7
    Quality Of Work
  • 3.7
    Friendliness
  • 2.6
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 72 
BJohnson5/15/2015 02:52:38 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Stanley and Dave
They really try to go the extra mile to help you out. Try them out you won't be disappointed. Would recommend to any friend.
Barry2/21/2015 11:00:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:John Poe
I want to say I wish I could take back the negative review I left recently. John Poe, who is the man to deal with came through for me. He listened to my concerns, he apologized for the process I went trough during my car buying experience. He emphasized that he will address the concers I had. He went above and beyond to satisfy me as a customer. That is what a dealership should do. He made me regain my confidence and trust with town east ford. I would definitely buy a car again with john Poe's type of service and assistance. John Poe proved me wrong. Thanks once again for rectifying the situation.
Evonne118802/18/2015 05:41:43 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service manager
I took in my 2012 F150 because there was a leak. The first time they changed something completely different and still a leak. They thought the 2nd time around would work, YET still a leak. The 3rd time they changed the water something or other then charged an additional $700 AND STILL A LEAK. So, now I am out $1300 total, and in there for the FOURTH time to find out that it was a hose and would be finished in 25 minutes. The entire service department is INCOMPETENT and no refund whatsoever!!! You would think Ford would be able to service Ford vehicles, but no. The service manager did nothing.
rohama149/23/2014 12:49:15 PM
1.0
Overall Rating
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Will and Paul
My girl friend recommend this dealer ship so I went to buy a F150. I end up buying a 2012:King Ranch F150 in july 2014. It was a total rip off. On that day I traded my 2012 Acura car and I was asking how much they paid me for the car the used car sales manager told me it has been fully paid. So I trusted him and signed the paper work for the financial part with mr will. He told me that he is going to mail me all the paperwork I signed later so I thought he will send it to me. Two months past by no paperwork received so I went to the dealership to see him. He said me and ignored me and when I talk to him he said " im busy ill talk to you once I finish my work. I sat there for two hours finally he came and talk to me. I asked him where is my paperwork then he said we can't find your file and he said come back on Monday I will get your paperwork. So I called him on Monday at 11.00am to remind him that im coming to see him around 3.00pm. Finally I went there on time and talk to him he said the paperwork is next door so to wait that he will bring it to me. I waited one hour 15 minutes there was no sing of him. I went looking for him but he was no where to find. Finally he came and said still we cant find the paperwork let me reprint for you right now. He did reprint but not the ones I signed originally. He gave it to me and said keep this for you records as soon as I find the paperwork ill send it to you. I was so mad I went to see the boss mr.Kurt Jones and told him what happened. He spoke to two people one is the finance director mr.Paul and told them to find my paperwork so I gave my number to paul to let me know what's going on. Its been one week I never heard back from him. So I called him he said still he can't find the paperwork and one of the girls in account department had filed under 2012 and all the paperwork in the out side storage so they are still looking and give hime till Monday morning he will get me an answer. Today is Tuesday 23rd 2014 I never heard from him so I called boss Kurt Jones and left a message about what's going on. Few minutes later Paul called me and said that they are still looking and give hive another 24hours. Cos the file is not with the 2012 batch. I recommend no one to this dealership as they are crappie cheap business people. What they want is to rip you off and too much lies. P:S I saw the reprint of the paperwork and they paid me $3000 less to my car and this amount was added my my new F150 which I didn't know till I saw the reprint. Also the truck giving me problems engine light came up. I had to take to the shop three times before they fix it properly im talking 3 weeks time. Not good.last time I went and they gave me the truck everything was ok. I drove for few days I saw a oil cap was sitting on the hood next to the wiper blade arm. I took it out thinking someone had forgotten about it at my work. Luckily I open the hood and checked my oil cap and it was mine there was no oil cap in the filler and also the plastic cover on the top of the motor was not installed it was just sitting there so I look it back to the service and finally they fix it. I dont know what else going to come up. ...
renata52256/24/2014 10:05:38 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Too Many Idiots to List
I bought a truck CASH. Yet these idiots ran my credit. I didnt give them any information until AFTER my husband had been there picked out the truck, and i onle went to sign paperwork. WHY would they run my credit, AFTER i had already paid for the damn truck in cash. I have emailed them to ask, but of course once the sale is done, thats it, they dont give a crap. I WILL NEVER go here AGAIN, not will anyone in my family
Town East Ford responded to this review
6/27/2014
Thank you for posting your feedback. Your account of the experience certainly sounds frustrating and we appreciate the opportunity to set things to right. We apologize for any miscommunication during the process and hope you are very happy with your truck! If you’d like to discuss the situation further, please reach out to us at the number below. Kurt Jones General Manager Town East Ford 972-584-9140
Town East Ford responded to this review
6/27/2014
Thank you for posting your feedback. Your account of the experience certainly sounds frustrating and we appreciate the opportunity to set things right. We apologize for any miscommunication during the process and hope you are very happy with your truck! If you’d like to discuss the situation further, please reach out to us at the number below. Kurt Jones General Manager Town East Ford 972.682.1200
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