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John Eagle Honda - Dallas

5311 Lemmon AveDallas, TX 75209
1-888-380-52311-888-380-5231
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we s ... Read more
Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we sell as a result of this we are the recipient of the prestigious Presidents Award 3 years in a row 2008-2010. Which Honda only awards to the top 15% of all Honda dealers in the nation. WE WERE IN TOP 5%. We are recognized for outstanding customer service. THE WORD IS OUT about how we treat our customers, just Google our reviews

Why You Should Buy a Used Car From Us

Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we s ... Read more
Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we sell as a result of this we are the recipient of the prestigious Presidents Award 3 years in a row 2008-2010. Which Honda only awards to the top 15% of all Honda dealers in the nation. WE WERE IN TOP 5%. We are recognized for outstanding customer service. THE WORD IS OUT about how we treat our customers, just Google our reviews

Languages Spoken

  • Español

Dealer Disclaimer

All prices exclude certification, government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for l ... Read more
All prices exclude certification, government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for listed vehicles as equipped does not include charges such as: License, Title, Registration Fees, State or Local Taxes, Dealer Prep, Smog Fees, Credit Investigation, Optional Credit Insurance, Physical Damage of Liability Insurance, or Delivery Fees. Any and all differences must be addressed prior to the sale of this vehicle.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.0
    Customer Service
  • 3.2
    Quality Of Work
  • 2.6
    Friendliness
  • 2.1
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 239 
Mcsalmon2/11/2016 12:00:30 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:No names
This is my second van that I've purchased from JEH, 3rd total. The dealership is conveniently located to my house but since they have done away with the express service, there seems to be no sense of urgency at all in the service department. I've had multiple bad experiences and not sure that I will purchase another Honda because of this. There are plenty of dealerships to choose from in the area and since good service is important to me, I think I'll have to go shopping for another.
Bgg5757512/09/2015 06:15:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Parts department
I stopped by John Eagle Honda today thinking I could run in and get a part repaired. It took much longer than I anticipated. Will waiting I was talking about customer service and how i felt this experience was lacking. When it was my turn the man behind the counter was helpful but felt another employee was better equipped to handle my issue. He was correct! Not only was this employee able to fix my part quickly he also answered my questions professionally and respectfully. At the end of the interaction not only was i satisfied, i was rewarded for my patients with a complimentary replacement part. Way to rock it out John Eagle Honda!
unhappy113011/30/2015 09:01:38 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:David Rivera
I went into John Eagle Honda for a used car that I had seen online. It was close to closing time on a Saturday, so I took a test drive and got the information of a salesman. I said I would be back Monday with my family member who would help me finance the car. On Sunday, I got on the DEALERSHIPS website and there was a tool to value your trade, I plug in all the information and it comes out to 3,508-4,280 dollars. I think this is a fair value for the car I have to trade, so I set up an appointment on Monday. I get to the appointment the salesman takes my keys for an inspection on my trade, times goes by he says everything is perfect on my trade except it needs new tires so they offer me 2,000 dollars. I explained that that would not be acceptable considering tires for my car would only cost about 600 dollars. After negotiations, I get them to come up to 3,500 for my trade that is still slightly less than the bottom line price the website tool gave me. The salesman comes back in with a sheet with everything listed out. The price for the car was 200 dollars more than the online offer and there were 600 dollars in "dealer fees". The exact price they were offering was $18,997 plus the $600 in fees I was aware of so around 19,600 to the otherwise online price of $18,997. I wanted them to come down $1,000 off the list price to help the cost of TTL and the unexpected dealer fees. They were unwilling to negotiate the list price at all he keep saying it's priced so aggressively. The car was listed as a "fair deal" on a scale of overpriced to a great deal on the CarGurus website. When we asked how long the car had been on the lot the salesman LIED and said "a couple weeks" that's when I knew I would be taking my business elsewhere. The CARFAX report and the online listing said it had been on the lot for at least 60 days. All I was asking for was $1,000 off of the list price and the bottom end of the trade estimate they provided. But that was considered so "unreasonable" the general manager handed me my keys on my out and basically said, "Hey don't come in here and waste our time". John Eagle Honda is unwilling to negotiate and will offer you a terrible trade in value. I had a terrible experience and would not recommend John Eagle Honda to anyone.
Hockeyboy3711/03/2015 02:15:40 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Devon Ellis
I have to say, following the review posted below, that my experience in the Service Department with Devon was quite good. Transferring my service work to this dealership, my first visit with them for airbag work was quite good.
samnicscott4/20/2015 02:20:16 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jesse Hernandez
This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out and chose to get an oil change while I was at it. When the time came that I needed another oil change, I realized my hood latch was broken. Being the last people to touch my car and seeing as they gave me an entire report of all the things they wanted to over charge me to fix while I was there, I figured surely they noticed they broke the hood latch. I spoke to one service technician who told me that it was not their fault and I could pay $180 to fix it and the conversation was abruptly ended. Now I understand I drive an older car and things happen but the part itself is a $15 part online and has 4 screws holding it in place. Wanting to figure out an option and assess the degree liability that John Eagle's service department had in breaking my hood latch, I asked to speak with a manager, Jesse Hernandez. I called Mr. Hernandez numerous times over the course of several days. I left a voicemail, sat on hold for upwards of half an hour, and left messages with others in his department and received ZERO response. I even went so far as contacting the Service Director who must have trained Mr. Hernandez on how to dodge calls because he too ignored me entirely. Bottom line, don't waste your time at this dealership. If you do buy a car from them, you'll be forced to encounter atrocious customer service if you never need any work done.
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John Eagle Honda - Dallas : Dallas, TX 75209 Car Dealership, and Auto Financing - Autotrader