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Patterson Kia of Arlington

1501 I-20 EastArlington, TX 76018
1-888-612-68511-888-612-6851
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The Patterson Family of Dealerships is different from other dealerships in many ways our customers appreciate. The Patterson Auto Group is based in Wichita Falls. The Pat ... Read more
The Patterson Family of Dealerships is different from other dealerships in many ways our customers appreciate. The Patterson Auto Group is based in Wichita Falls. The Patterson Family currently has fourteen franchises, and has been in the automotive business for over 30 years. Patterson Kia of Arlingon is the first franchise to be located in the DFW area. Come visit the easiest place in the metroplex to buy a Kia, and experience the Patterson difference.

Why You Should Buy a Used Car From Us

The Patterson Family of Dealerships is different from other dealerships in many ways our customers appreciate. The Patterson Auto Group is based in Wichita Falls. The Pat ... Read more
The Patterson Family of Dealerships is different from other dealerships in many ways our customers appreciate. The Patterson Auto Group is based in Wichita Falls. The Patterson Family currently has fourteen franchises, and has been in the automotive business for over 30 years. Patterson Kia of Arlingon is the first franchise to be located in the DFW area. Come visit the easiest place in the metroplex to buy a Kia, and experience the Patterson difference.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.9
    Customer Service
  • 2.5
    Quality Of Work
  • 3.2
    Friendliness
  • 2.6
    Overall Experience
  • 2.8
    Price

Dealership Reviews

1 - 5 of 23 
TiffanyR012/04/2014 01:41:55 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex
We have purchased 3 cars from Patterson and each time we have had a great experience. The team was great and they worked with us on the pricing and financing to get the best deal. Would definitely recommend...have recommended to my family and friends and so far 3 of my family members have also purchased from Patterson Kia...will go back when it's time for a new car!
texjukz11/19/2014 08:33:24 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Kenneth, Dub
I went in to trade my Forte for a sorento. Only to sit there for 5 hours before we are told that they can't access my credit report. I Did what I was asked to do on my end but when I would call with an update Dub would not return my call. I loved the whole kia line but I am now reconsidering that and going with another option for a car.
AndrewChalk6/29/2014 09:33:25 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Charles Forbes
How Patterson Automotive Does Business -- One Man's Experience by Andrew Chalk I just had the most remarkable car buying experience at Patterson Kia in Arlington, Texas. I have visited all kinds of dealerships, but this is the first one where the sales manager was downright abusive. It happened like this... The car that I drove 28-miles from work to see came out $976 higher than the price advertised on the Patterson Kia web site. The sales rep. (Boyd Barrow) said that this was due to dealer add-ons that were excluded from the advertised price (heavens knows why, the customer pays it). I pointed out that this fact was not disclosed. He showed me part of his version of the car's online listing where it was disclosed. I showed him the Patterson Kia web site on my phone -- where that disclosure was missing. He fiddled with the phone version of the web site. Not able to find the disclosure, he said that he would check with his manager. After five minutes wait (one of many long waits that I was subjected to at the dealership) I walked over to the manager's office to find out what the delay was (I had been in the dealership over an hour at this point and had a 27-mile journey home). As I approached, he looked up and I said calmly, but matter-of-factly, "your advertising is misleading. Those add-ons are not disclosed". Before he could respond, a character that I had not noticed (or spoken to) sitting in the corner of the office shot up out of his seat, stormed towards me and stared at me (got in-my-face, to use the idiom). "If you had bothered to read the web site you would have seen that that was fully disclosed". I got over the surprise and concern that he was about to hit me and replied calmly. No it's not, I said, and he (referring to the salesman I had dealt with me who was standing next to me in the office) could not find it either. The manager spoke up. He confirmed what I had said with the words "there's a glitch in the mobile web site". I pointed out to angry-man that he should check his facts before contradicting a customer (maybe he thinks customers aren't worth that effort). Instead of the apology that I expected after my version of the facts had been borne out by his own colleagues, he just became more abusive, shouting "You're not welcome here!" The salesman and his manager were silent, but I could see that they could scarcely conceal their embarrassment. Fine I said, I'm leaving. As I left I made a note of his name, Charles Forbes. He said he was the "sales guy" (which translates, on Patterson's web site, to Sales Director). Just for good measure he added "Try to get me fired?". He was obviously very comfortable that his bosses endorsed his attitude and language. I find it unbelievable that such a belligerent, abusive, ill-mannered and all-around screwed-up human being (who cannot even check his facts and admit when he is wrong) should be given such a prominent, customer-facing sales position. It speaks volumes about the kind of values that pervade the dealership and the Patterson approach to business. His final comment indicates how firmly he thinks they endorse it. The Patterson web site says "experience the Patterson difference". Unless you want to deal with abuse and false and misleading advertising I recommend you don't. Kia buyers have plenty of dealer choices elsewhere. POSTSCRIPT The above text was e-mailed to Harry Patterson for comment. He replied the same day (June 11th), saying: Dear Mr. Chalk, Thanks for bringing these matters to my attention. Joe Johnson, General Manger/Partner will be in contact with you about your experience. Sincerely, Harry Patterson Joe Johnson wrote back a few hours later saying that he was on vacation that week but would be back in the office on Saturday. At that time he would complete his due diligence and be in contact with me. He returned to the office on June 14th. As of June 23rd I have heard nothing. POST POSTSCRIPT A business colleague referred me to the following Google search term: dealer-sells-a-car-but-later-changes-its-mind.
risika6/20/2014 08:52:01 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Tom Dyer, Wynn Nguyen, Kenneth Eborka, Edwin Pena, Dennis Michael, Joe Johnson
My husband and I are new buyers so we new that trying to get a car would be difficult or frustrating. We did not expect the mess we have been through already. First person we speak to is Tom D. online. we get to the dealership and are put with Wynn N. who automatically assumed my husband would be the one to answer all the questions and the one to do most of the talking. Mistake number one. Don't be xxxxx. We are then promised that they can find us a Kia car within our payment range. This takes a few days. We are finally called and told they have a car for us. I go check it out and happen to be assisted by 2 other people, Edwin and Kenneth. (Edwin seems nice.) Now I have a thing about smacking gum while having a conversation so I politely asked Kenneth to not do so while he was talking with us. He gets mad and proceeds to tell me " you know what I will get you someone you can work with, I don't like you" a little while later he comes back. I am sitting at a desk with my friend and sister. Kenneth then leans down, hands on table, opens his mouth and breaths all over our faces, and then asked if that's better. This pissed me off so much that I ended up with an anxiety attack. Major issue there. I then ask to speak to the head person in charge and I am directed to Dennis Michael who apologizes but doesn't offer any other type of help. I then get a hold of Joe Johnson and once again he apologizes but no further action to help me is taken. I am then told that Kenneth is a GREAT employee... Excuse me but I do not care how good his track record is. He could be the best sales person on the earth. He is no longer a GREAT employee once he pulls a stunt like he did. To sum this up. I dealt with 6 different people, was treated horrible, and to my standards 2 of the men I dealt with are xxxxx.
JDBJR745/03/2014 07:24:06 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Tom and Robert
Brought my 72 year old grandmother for a soul! I had negotiated the price (actually the same price that was on cars.com). Salesman was on vacation even after making an appt with me and after an hour and a half they told me the price was last months price and it had increased 2k. Left and went to Moritz where we got the same car same features for the price that Patterson originally quoted me AND posted online. Stay away from this dealership that clearly lies and does bait and switch.
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