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Five Star Ford in North Richland Hills

6618 Northeast Loop 820North Richland Hills, TX 76180
1-877-418-97491-877-418-9749
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Five Star Ford has the largest selection of new Fords in the state of Texas and has been the #1 Volume Ford Dealer in Texas for 9 years in a row. We encourage you to rea ... Read more
Five Star Ford has the largest selection of new Fords in the state of Texas and has been the #1 Volume Ford Dealer in Texas for 9 years in a row. We encourage you to read our reviews to see what our customers are saying about buying from us as well. Come and experience a totally different way to buy a new car or truck.

Why You Should Buy a Used Car From Us

Five Star Ford has been recognized by Ford Motor Company with every major award they have to offer and is recognized as one of Ford's top dealers in customer satisfaction ... Read more
Five Star Ford has been recognized by Ford Motor Company with every major award they have to offer and is recognized as one of Ford's top dealers in customer satisfaction. The employees here all share the same vision, and that is the customer is the most important asset we have and strive to make sure we go above and beyond their expectations. We would not be where we are today if it were not for our dedicated employees and wonderful customers.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Five Star Ford.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 4.9
    Quality Of Work
  • 5.0
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 500 
2old4fun3/01/2015 09:31:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joshua Fichter,Melvin Seibel
When we decided to replace my wife's car we started with Five Star Ford. But then started visiting other dealerships. It soon became obvious why we continue with Five Star Ford, customer service. Our first purchase in 2001 was from Joshua Fichter and as his career has advanced he still treats us as friends. Joshua introduced us to Melvin Seibel and I see another long time friendship developing. When Melvin asked what we were looking for he listened and brought us the car that perfectly matched our request. Because of the open discussion and excellent information we received, we leased the Ford Explorer Limited. The lease is the first for us but after all of the options were clearly explained it was the obvious choice. My wife is happy and excited with her new car and we now look forward to continuing our relationship with Five Star Ford and their excellent Service Department.
Colonel B2/28/2015 02:56:33 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Elbert ( Tut ) Edwards,Jimmie Mathews,John Little,Crystal Sanders
On March 20 2014 my wife and I bought a new 2014 Taurus which included the purchased of a 60 month platinum Millennium Automotive Protection Plan (extended warranty) from Sam Pack's Five Star Ford, North Richland Hills TX 76180. As of this date we have not received our copy of the Millennium Platinum service contract. We asked our Five Star Ford sales agents about the millennium contract: John Little in person (in March 2014 and john made a note and said that he would find out and get back with us), Tut Edwards by phone ( left voice message), all sales personnel and Ford Corporate by email. As of this date there has been no response to our inquiries.
cbolt2/27/2015 07:44:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Dike
As always it was a pleasure dealing with Rick Dike. I would recommend him to everyone. He makes the transaction quick and easy. Go buy a car from Rick today!
Ross2/26/2015 06:32:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Elbert ( Tut ) Edwards,David Hardick
One simple reason you received repeat business from us. David Hardick. His professionalism is what made the choice easy to return. He called on John's birthday with a personal greeting not some random card generated by a computer. Had it not been for that one call we would have looked elsewhere. It was that call that made us customers for life.
Mavzfan232/25/2015 09:40:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Elbert ( Tut ) Edwards,Brieanna Lopez
I went into Five Star Ford last Wednesday fully expecting to be blown away and I have to say, I was not disappointed at all! I know sales is all about the numbers, but the experience I had shows that the entire staff cares so much more about the customer than the numbers. I talked with Brieanna off and on for two days trying to end my lease on my 2012 Edge early. She kept me at such ease and showed me the completely awesome Ford Fusion, and needless to say, I am so happy I went with the Fusion! Brieanna eased my fears about "moving on" from the Edge and I am so happy that I got to work with Brieanna! Brieanna then dropped me off to seal the deal, and that is when I got to become immersed in the Tutman Experience!! To say Tut has tons of personality would barely scratch the surface of what an amazing person he is! He let me "vent" about the situation involving my Edge and he had so many words of wisdom. He certainly puts people at ease in any situation and if you get the chance to be a part of the Tutman Experience, then you should consider yourself very lucky!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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