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Jaguar Land Rover Houston Central

7019 Old Katy RoadHouston, TX 77024
1-877-765-00471-877-765-0047
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At our greater Houston new and used Jaguar Land Rover dealership your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday l ... Read more
At our greater Houston new and used Jaguar Land Rover dealership your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday low prices, Jaguar Land Rover Houston Central is the first and last place you will need to shop for a new or used car by Jaguar or Land Rover. We are dedicated to exceeding the expectations of each individual that walks through the dealership's door.

Why You Should Buy a Used Car From Us

At our greater Houston new and used Jaguar Land Rover dealership your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday l ... Read more
At our greater Houston new and used Jaguar Land Rover dealership your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday low prices, Jaguar Land Rover Houston Central is the first and last place you will need to shop for a new or used car by Jaguar or Land Rover. We are dedicated to exceeding the expectations of each individual that walks through the dealership's door.

Languages Spoken

  • Español
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 5.0
    Quality Of Work
  • 4.0
    Friendliness
  • 4.0
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 6 
Bwjj146/04/2013 01:04:08 PM
5.0
Overall Rating
Quality Of Work
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mister Bernard
A good guy to do business with,no low balling on trade,an fight to get all he can to make the purchase better then its presented to be.... I totally recommend him ( mister Bernard )
Dzindler5/23/2013 03:23:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Patrick Cummins
Purchased a Jaguar and Land Rover from Patrick. Very happy with the way I am treated, knowledge and Integrity. Will be purchasing 2 more vehicle from him in 2013. Great Management too.
mcdoogs2/02/2013 06:32:36 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Carson Bryant
Very responsive even after the sale which is unusual. Went out of way to ensure needs met and did so in very positive manner. Met all my needs and then some. Would definitely recomend.
mcdoogs2/02/2013 06:32:36 AM
2.5
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Steve (great).....shuttle driver (terrible)
Brought car in for sceduled service. Service technician was great as was quality of work but not giving loaner car a hassle and the experience with shuttle driver horrendous. She packed three in van and took someone's maid to their house before taking me to work. I am fine with first come but not if sent rep (also the fact don't supply loaner will be deciding factor on next car). When called to get my car it was ready but driver had not had lunch (2pm) so implied I had to wait for that (and did so rudely). Service tech (Steve) worked it out but I had alreafy arranged ride from work. My decision on next car can be driven by this extremely poor shuttle driver experience (Technician was great but the shuttle driver was beyond bad and acted like my time meant nothing)
Giroux8/05/2012 03:14:07 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kenny Wright
I am in the process of working with the Consumer Protection division of the Attorney General's office to file a claim against this dealership for their deceitful practices which I believe violate our state's fair trade practices act. I am also contacting Jaguar USA about this particular dealership's practices and Kenny Wright in particular. BEWARE OF THIS DEALERSHIP - in particular do not deal with KENNY WRIGHT; judging from our experience we believe he engages in deceitful practices. DO NOT BUY FROM HERE. What they did to us sure feels like bait and switch. Additionally they showed us a car that they later told us we couldn't buy because it was under contract (had received a deposit) with another buyer. The entire week we spent dealing with them seemed fishy in general. Two of the three cars that they originally told me were available for purchase amazingly weren't available on Saturday morning when we went in. Fine. Things sometmes happen. This could all very well have been on the up and up. We then went to look at the one remaining car, test drove it, we weren't sure about it so we walked away, 90 minutes later changed our minds and expressed our interest. Their Sales Manager (Kenny Wright) sent us an email in a condescending tone (his whole tone in person and via email is extremely condescending) the gist of which implied that a magical buyer from out of state had mysteriously resurrected and had made a down payment. It's amazing they were able to get a bank wire transfer for deposit on a Saturday evening from out of state within a 90 minute period. I'd sure like to bank there. Very fishy. He is VERY SLIMY to deal with - as well as generally unprofessional and impolite. I thought that by buying a used car from a Jaguar/Land Rover dealership that I'd escape some of the *yuck* factor of buying a used car from a more common dealership. Not the case. This has been the single worst car buying experience of my life. It seems as though they are in the business of NOT wanting to sell you a car. In fact, I'd say he was antagonistic during the whole process. He barely even bothered with any semblance of politeness. He also seems not to care very much about his personal appearance. I would think Jaguar would like their Sales Team (Sales Manager in particular) to at least be clean shaven and not disheveled. The only reason I mention this is because I suppose it shouldn't be a surprise to be treated disrespectfully by someone who appears to take no pride in his own self. I'm surprised Jaguar would let this guy represent the Jaguar name. I did copy the General Manager in on most of our communications with Kenny but he remained mostly silent and at no point stepped in to try to salvage any of the sales. By the way, I had been a loyal customer of this dealership's service department for years and walked in with pre-approved financing (we also could have paid cash but they did not need to know that), so I'm not a random person off the street. Also, if you are a woman do not deal with this dealership. Based on my interaction with Kenny, he strikes me as a a bit of an old fashioned, slightly less evolved type, who holds women in low regard. There is one Jaguar salesman there that was extremely helpful - his name was Rick. He was polite to us, friendly and knowledgable - downright pleasant. Unfortunately for some reason we were dealing with Kenny. I do not wish to completely throw this dealership under the bus. They do have an excellent service department headed by Dexter Taylor who has always gone above and beyond in terms of customer service as well as a service consultant, Stephen Almond, whom I've had the pleasure of working with for a few years. I was simply SHOCKED to be treated the way I was by the sales team (Kenny in particular, as well as Brittany) given the quality of service I've received from their repair team over the years. All this could have been avoided had they simply sold us the used car we went in to buy instead of making up a story about phantom buyers suddenly appearing from out of state with magical bank transfers happening on Saturday evenings within 2 hours of us walking out. Shame on you Jaguar Central. We'll see how the attorney general's office feels about their seemingly deceptive practices as well as how Jaguar USA feels about this particular dealership's representation of the Jaguar name. Also, I forgot to mention that they did not disclose two safety issues with the car we were looking at. They were both issues that unless you specifically looked for them you wouldn't likely discover until later on. Once we pointed out the issues to them they admitted to having known about one but not about the other. I'm not sure if they're required to point these out by law or not, but just thought I'd make mention of it. It seems to me they would have caught both safety issues when doing their 140 point check. Could have been an honest mistake, who knows, but worth pointing out.
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