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Lone Star Ford

8477 North FreewayHouston, TX 77037
1-844-389-40361-844-389-4036
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Lone Star Ford is Houston's #1 volume sales leader since 1973. Our location specializes in Shelby GT500 inventory. We strive to give each & every one of our customers a W ... Read more
Lone Star Ford is Houston's #1 volume sales leader since 1973. Our location specializes in Shelby GT500 inventory. We strive to give each & every one of our customers a World Class Shopping Experience. Our commitment to your total satisfaction is second to none. Lone Star Ford shares inventory with all stores in the area. Houston's only winner of the 2012 Ford President's Award! Call and ask for our High Energy Internet Team at 1-877-289-3673.

Why You Should Buy a Used Car From Us

Lone Star Ford is Houston's #1 volume sales leader since 1973. We have an average staff tenure of over 8 years of experience. We strive to give each and every one of o ... Read more
Lone Star Ford is Houston's #1 volume sales leader since 1973. We have an average staff tenure of over 8 years of experience. We strive to give each and every one of our customers a World Class Shopping Experience. Our commitment to your total satisfaction is second to none. Lone Star Ford shares inventory with all stores in the area. Houston's only winner of the 2012 Ford's President Award! Call and ask for our High Energy Internet Team at 1-800-801-9742.

Languages Spoken

  • Español

Dealer Disclaimer

All prices plus tax, tag, title, documentary fee, and dealer service charge. The sale of any new or used vehicle is subject to our mandatory fee, in addition to any negot ... Read more
All prices plus tax, tag, title, documentary fee, and dealer service charge. The sale of any new or used vehicle is subject to our mandatory fee, in addition to any negotiated vehicle price, for coupons entitling the purchaser to discounts on service and parts. See dealer for details!
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 2.0
    Quality Of Work
  • 2.0
    Friendliness
  • 3.0
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 13 
greg001018/29/2014 03:13:04 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service Manager and Writer
I bought a 2013 Explorer at Lone Star and was treated very fair with the front desk which was refreshing, it was not until I went to finance that my problem started. You see I let him talk me into the extended warranty where he told me that everything would be covered bumper to bumper for up to 100,000 miles and related months which I wanted due to the electronics. To cut this down in time I put 35,000 miles on the car in almost two years which in Houston is easy to do, I had Lone Star do all of the maintenance so no questions would come up if I ever needed to use the warranty. Well just last month I took it in for my oil change and asked the man in service about a check engine light I had come on a few days before, I had pulled the code and found it to be a $14.00 part and really no big deal but wanted to know what I need to do to get it fixed. He told me no problem and took the car to get the oil changed. In the meantime I was seriously looking to buy a Ford Dually and was looking on the lot and had two picked out that I was waiting for a salesman to come in to talk about with him since it was 7AM in the morning. After 1 1/2 hours the service writer came up to me and told me to get the check engine light issue fixed it would cost $200.00 for the part due to insurance deductible and $125.00 for labor plus taxes. Back to the finance guy, he never brought up a deductible when he was pushing on the up sale and I have to pay for labor also? I also found out that my 1 1/2 hour wait was just for them to give me a price for all of this and my oil was never changed so I ask him to get my oil changed and forget about all the time he put into writing me a quote when all I asked was if it was covered. Five minutes later the service manager came back in with him and asked me why I did not want to get the issue fixed and I told him I came in to get the oil changed and was inquiring if warranty would cover the issue that I told the service writer about (remember I told the writer what the problem was). The Manager at this time told me I owed them over a $100 for troubleshooting the issue and became aggressive about it. I demanded that they bring the Explorer around and that was going to be the end of it since they did not change the oil and I did not ask to have the Explorer to be put in for repairs other than an inquiry. After all of this and a heated debate with the Service Manager standing toe to toe with me I left and stopped by Chevrolet and as of today all I can say is that I love my new loaded LTZ Chevrolet 3500 Diesel Dually. Thank You Lone Star Ford! By the way, I have it in writing that I pay nothing for my Bumper To Bumper services.
august19553/07/2013 11:36:25 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Cochise Willis
I took my car to Lone Star on 01/12/13 because I needed to get my brakes repaired. Mr. Willis told me that my brakes were not that bad, but I needed some tires. I bought some tires and left Lone Star Ford and my brakes were still grinding. I ended up taking my vehicle to another shop to get my brakes repaired. So, in the future, I will not buy any tires from Lone Star Ford because they were very overpriced and I will not get my brakes repaired at Lone Star Ford because the brake shop that repaired my tires was a lot less expensive than what Lone Star Ford would have charged me. I purchased my vehicle from Lone Star Ford in 2010 and my intentions was to let Lone Star Ford do all of the needed work on my vehicle so that when I decided to trade my vehicle in for another one, I would have a complete listing showing that Lone Star Ford did all of the repair work. But since I had such a disappointing experience with Lone Star Ford, I have decided that I will start taking my vehicle so another company to let them do the work on the vehicle on an as needed basis. Thank you.
PoderGozo2/11/2013 10:26:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Greg
Very good service and very nice and attentive team, answered all my question and made sure I was fully aware of everything the did to the vehicle.
ibbed03212/09/2013 01:17:31 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Robert R,
Robert R, was the only reason I drove all the way to Loan Star Ford. I had a down payment on another truck at another dealership. After talking to Robert online and on the phone I drove out. He wanted to make a sale and was very helpful. The truck I looked at was the same truck as Auto Nation that I put a deposit on. Robert was the difference, very nice person and did everything to make us happy and satisfied. I would refer my friends to this salesman, we are very happy and didn't walk away feeling bad about anything.
lifeisgood772/08/2013 09:52:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tarik Lopez
It was a great experience at Loan Star Ford. I called in from out of state, hoping to get a vehicle lined up before I move down to Houston. Without meeting me in person, Tarik showed trust in me, and went out his way to have the exact vehicle I wanted in the dealership, waiting for me when I arrived at Houston. The whole crew at Loan Star Ford were very friendly and helpful. We were very satisfied with our purchase there.
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