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Davis Chevrolet

2277 South Loop WestHouston, TX 77054
1-855-414-41171-855-414-4117
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Call Steve E. or Jose Nino for Over the Phone Internet Pricing! "Family owned makes a differences" Founded in 1959 by Chuck Davis, son Jay proudly continues the Family T ... Read more
Call Steve E. or Jose Nino for Over the Phone Internet Pricing! "Family owned makes a differences" Founded in 1959 by Chuck Davis, son Jay proudly continues the Family Tradition. The Davis family strives for excellence in Value and Customer service every day. "Total Transportation Headquarters" Whether you need a fleet of 1 for yourself or 100 for your business

Why You Should Buy a Used Car From Us

In stock 12/05/2014 ****** Ask Steve E. Get Steve E.'s Initials _______x for $250.00 off our low Internet Price. 866-441-8026 en Espanol Jose Nino 866-441-8696 Don't' ... Read more
In stock 12/05/2014 ****** Ask Steve E. Get Steve E.'s Initials _______x for $250.00 off our low Internet Price. 866-441-8026 en Espanol Jose Nino 866-441-8696 Don't' Waste a Trip! Call Ahead and We will Check the Price to the Competition and Hold the Car for you!Family owned makes a differences" Founded in 1959 by Chuck Davis. The Davis family strives for excellence in Value and Customer service every day. "Total Transportation Headquarters"

Languages Spoken

  • Español

Dealer Disclaimer

Discounted Pricing on NEW Vehicles Includes All Factory Cash Incentives an Rebates + TTL WAC. Exporters and Out of State Dealers must provide end user documentation. *Ask ... Read more
Discounted Pricing on NEW Vehicles Includes All Factory Cash Incentives an Rebates + TTL WAC. Exporters and Out of State Dealers must provide end user documentation. *Ask Steve E. for a PriceCheck! Call Steve Engbrock 1-866-441-8026, en Espanol Jose Nino 866-442-3033...Don't' Waste a Trip! Call Ahead and We will Check the Price to the Competition and Hold the Car for you!
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Dealer Ratings

24-Month Overall Rating
  • 3.6
    Customer Service
  • 3.5
    Quality Of Work
  • 3.7
    Friendliness
  • 3.1
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 55 
jonesamj7/31/2014 10:21:14 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:N/A
I spoke to someone over the phone and they suggested that I make an appointment since my door locks had not been working properly. I ended up scheduling an appointment for Wednesday, so I dropped my vehicle off early that morning. As the day went by I at least thought that I would have received a phone call letting me know what was going on with my vehicle. Later that evening I went up there just to get my child's car seat and it took about 15-20 minutes for me to get someone to help me with that. I understand it was busy at that time, but you should at least acknowledge your customers instead of constantly just walking by saying nothing. Another 2 days went by and I never received a phone call letting me know that status of my vehicle, oh and I'm still without a vehicle and it has been almost a week now. This type of service is ridiculous and a real inconvenience.
lcstclair7/09/2014 04:52:56 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Tom Pearsons
I will start by saying that Davis Chevy's Customer Service on the front end of the relationship of purchasing a car meets and exceeds the type of customer service you would expect. On the back end when you take your car in to the service department you do a complete 180. So in regards to the question of would I recommend this dealer, I would say yes for Sales; no for Service. Thankfully I've only had to use service three times since I bought this vehicle. Twice for oil changes, and once for a state inspection. They get you to come back to the service department after you buy the vehicle by giving you special customer pricing, plus I'm a loyal GM Customer, so I'm going to support GM. . For my two oil changes I went in on Saturday's and I knew I was going to have to wait, but I was prepared for it, didn't have anything else to do. I will say the waits that I have had at this dealership are not my typically experience at other dealerships with my last vehicle. For my state inspection I made an appointment on a Monday for that Friday, because I wasn't able to get in on the weekend, so I planned ahead and scheduled an appointment. I thought with the appointment I would be the next person in a bay but come to find out that's not the case. Thinking I would be able to get in and out of there at lunch was stupid on my part. It took them two hours to have the inspection completed . Don't get me wrong I could have gotten it done at any corner shop, but I'm a loyal GM customer I support GM. My thinking on this also was they have been the only ones to touch the vehicle, that's the way I want to keep it. If something's wrong it's still under warranty, they are going to fix it. So I'm not one to sit quietly back so I speak up when the wait has gotten ridiculous, (should of spoke up sooner) and the response is oh it's ready, we will get you going right away. (Get the pissed off customer out of here fast, so other customers don't see or hear her). So the next steps to me speaking up are as follows: 1. Submitting an e-mail via their website, their response let us sell you a new vehicle, they don't even take time to read the e-mail they receive they just try to sell you another one. 2. Left a voice mail for Matt Davis (who was on vacation at the time), never received a call back. I waited three days from the date he was supposed to return according to his voice mail, before I proceed with #4. (So disappointed in you Matt, when we saw you on the sales floor while we were buying the car, you looked so much more involved with your customer's happiness). 3. In the meantime I received a survey via e-mail from the dealership asking how they did, answered honestly, the automatic response was someone will be contacting you, but in the mean time please feel free to tell GM how we did when you receive the corporate survey. (I think they were trying to make sure the corporate survey's only went to people who had a positive response). Never heard back from them. 4. Had a nice little chat with GM Dealer Relations (Corporate) letting them know my experience, they forwarded my info to Tom Pearson's, and I did get a call back within an hour. But it was more of a call to say hey I called you, I listened to what you had to say, I did what was expected of me. Sorry Tom that's not how the conversation should have gone down. Don't blame it on recalls or this or that. I've had my vehicle serviced before recalls and received similar levels of customer service. (You knew four days in advance you were going to have a customer in for this type of appointment, you should have been staffed appropriately.) At this point in time I've left it with #4 in dealing with Davis. I'm waiting for GM Dealer Relations to call me back to follow up on this situation and I'll tell them how I feel with the way Tom handled it. Trust me Davis, I'm not going to let this rest until I feel this situation has been addressed appropriately, to not even care about my experience is bad business on your end.
Davis Chevrolet responded to this review
8/02/2014
Our sincere apologies Ms. St. Clair for the long wait for such a simple maintenance item like a state inspection. As my service manager Tom Pearson mentioned to you during your conversation with him, the large GM recall that we are currently in the midst of has created a very difficult situation for us that we continue to work through every day. The good news is that we have hired additional people that are only doing recall-related work, such as a recall customer relations specialist who will be the initial point of contact for all recall customers. Taking so much of the recall workload off of our service advisors and technicians has really enabled us to speed up the overall time that it takes to complete these normal maintenance and repair items. My apologies also for not contacting you sooner after returning from my vacation. Mr. Pearson and I were actually in contact about your complaint while I was on vacation, but he and I must have miscommunicated and nobody contacted you until the following week, which is unacceptable. We appreciate you accepting the two free oil changes that we offered you for your inconvenience, and we hope that you will come see us again soon so we can work toward earning back your business. Thanks! Matt Davis Owner/General Manager Davis Chevrolet
justinandcarter10/16/2013 11:21:44 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Juan Orantes
I recently purchased my 2013 suburban from Davis Cheverolet. I wanted to let everyone know what a positive experience I had with my salesmen Juan O.. He made my purchase transaction very smooth and stressless. He kept great communication with me via email through the whole process. He helped me look for discounts and incentives which I might qualified for so I could to get to the price I wanted to spend. He put 100% effort in getting me in and out of the dealership with my new vehicle purchase, but yet he took time to go over the important facts about the vehicle. I will definetly refer Juan to everyone who is looking to purchase a cheverolet vehicle. Thanks again Juan and Davis for the postive new vehicle buying experience. Anne
nightflyer587/26/2013 09:21:07 PM
2.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mark
My Chevy truck does not start sometimes so I took it to Davis Chevrolet to have it repaired. After checking my truck in Mark explained to me they charge $118.00 to look at the truck and then they charge $10.00 for shop supplies that will be needed to look at my truck. Afraid of getting stranded I left my truck with them. A few hours later Mark called and told me that they were stumped and couldn't do anything about the starting problem. I asked him to replace with windshield washer container and I would come get my truck. Total bill, $328.00! And my truck is stuck in the drive way with a very clean windshield.
Davis Chevrolet responded to this review
8/02/2014
Our apologies to this customer that we were not able to duplicate the no start issue on his truck. With regard to our $108 per hour labor rate, it is actually very competitive, not only when compared to other dealers but also to independent repair shops. We charge 3% of the labor to cover shop supplies (also very competitive), which in this case was a little over $3. As always, we will continue to strive for 100% customer satisfaction. Matt Davis Owner/General Manager Davis Chevrolet
mirellag266/22/2013 01:43:43 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Francisco Quiroz
When its time to purchase a new vehicle we don't hessitate to go in to Davis chevrolet. They offer great customer service, gave me a great deal. Our sales person was francisco quiroz
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