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Sterling McCall Lexus

10025 Southwest FreewayHOUSTON, TX 77074-1102
1-866-508-83771-866-508-8377
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We have been trained to specifically work with the online Buyers here at Sterling McCall Lexus Pre Owned. We service Missouri City, Sugarland, Houston, Pearland and Katy ... Read more
We have been trained to specifically work with the online Buyers here at Sterling McCall Lexus Pre Owned. We service Missouri City, Sugarland, Houston, Pearland and Katy area.

Why You Should Buy a Used Car From Us

We have been trained to specifically work with the online Buyers here at Sterling McCall Lexus Pre Owned. We service Missouri City, Sugarland, Houston, Pearland and Katy ... Read more
We have been trained to specifically work with the online Buyers here at Sterling McCall Lexus Pre Owned. We service Missouri City, Sugarland, Houston, Pearland and Katy area.

Languages Spoken

  • Español
  • "中文"
  • Tiếng Việt
  • 한국어

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. ---Please Note--- Unfortunately our website takes several days to update after a vehicle sells. Please call to verify if this vehicle is still available. Thank you.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.1
    Quality Of Work
  • 4.2
    Friendliness
  • 4.0
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 34 
Sheraz1/22/2016 11:34:49 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Fardin
Great customer service whole experience was so good I am so glad to find such a great customer service I will highly recommend this to everyone
Juanita12/07/2015 08:36:21 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Christine teen
A dealership with a bad service the charged me bill of 535.00 without telling me and the only reason that I went to the service department was for an oil change and with not explanation. Whatsoever. The last time that I will stop by. Juanita Rodriguez!
rogers, roy12/07/2015 08:10:02 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Alice-Finance Manager and RJ-New Car Manager
This Lexus dealer is one that you need to DEFINATELY AVOID AT ALL COSTS.They operate on the premise that the customer is dumb and naive and doesn't know anything about the car business. I worked with Ron J.-the New Car manager and a new finance manager that had very little experience. I also spoke to Alice-who is over all of them in the Finance dept. Just 2-3 days of spinning my wheels and not getting anything accomplished - I finally dropped the thought of owning a Lexus and went back to Honda of Spring where I was treated like family. I wound up buying a 2015 Black Honda Accord V6 that was loaded with Nav/and all options for under $29K. It rides and handles just as nice as the ES and saved thousands in doing so!!!!! GO TO ANY DEALER OTHER THAN THIS ONE. BE WARNED-STAY AWAY!!!!!
mak11/13/2015 08:08:48 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:unsure of names
I’m not sure if Sterling McCall Lexus Houston intentionally lies, or if the staff is just under-trained and misinformed. I leased a Lexus GX 460, and the finance office offered to sell me a tire replacement warranty. I specifically queried the finance manager to make sure this was a REPLACEMENT ONLY warranty, like the tire warranty I had on my previous BMW, and not a ``repair or replacement'' warranty. The price for the Lexus warranty was $2099.00, so it would certainly not be worth the money if the warranty was not replacement only (you can get ``repair or replacement'' warranties at most large tire stores, like Discount Tire, and the price is usually no more than $30.00 per tire). Unfortunately, I trusted the word of the finance manager, thinking that this is a high-end dealer and they would not have deceptive sales tactics. Wrong!!! Now Sterling McCall Lexus Houston says that the warranty I purchased is ``repair or replacement.'' Sterling McCall Lexus Houston was unwilling to refund the money for the warranty, so that I could purchase an independent replacement only warranty; the only thing they offered was to refund $600 of the warranty, on the grounds that I've already had the use of the warranty for two years! When I complained that they misrepresented the warranty they offered, they just said well, that's the warranty they had at the time, and they have changed the company they use for the warranties, because they didn't understand what that company was offering! After numerous messages to the general manager I have still gotten no response. I keep getting pawned off on other managers who say they cannot or are unwilling to make this right. This is not the first incident I've had with Sterling McCall, there was another incident at one at their sister stores in Clear Lake. Both dealerships are owned by Group 1 Automotive, and you might think that this is the fault of Group 1, rather than the fault of these two individual dealerships, but Group 1 is also the owner of the very BMW dealership I used previously, which went out of their way to make sure that customer satisfaction was a first priority. So the problem is with Lexus itself. I love my past two Lexus SUVs, but this is sure to be my last one, now that I know how Lexus allows their ``independent dealers” to conduct business. There was no help after multiple calls to Lexus itself---they do not stand behind the brand and make things right for customers who have no success with their ``independent dealers''.
darupert11/05/2015 11:24:17 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:All service
If I could post lower than one star I would! I have a 2015 Lexus RXH. I was sold on customer service. Since I have had my vehicle. Every time I have called service for an oil change, I have been hung up on, transferred three or four times or told that I called the wrong place. Then when I finally get someone that actually knows how to work the phone, I cannot be scheduled until a month away. I bought my SUV a year ago and this has been going on every time. This passed Saturday I was scheduled for an oil change and a loaner vehicle. I had my appointment for a month and half. It was storming that day so there were only a couple other customers. Three people ask me if I would rather just wait on the vehicle instead of getting a loaner. It would be less paperwork for them and it should take less than an hour because they were slow. That was at 10:30. At 1:30. Three hours later....I get my truck. I hate owning a Lexus. Their customer service is horrible! They have tons of trophies that supposedly came for good customer service....but if you read the horrible reviews. I think they made those trophy a their selves! Will never buy a Lexus or a car from Sterling McCall Lexus again. Customer service is: if I promise your car will be don't less than an hour...and it is three hours later. It's free or 50 percent off. But heck no! I paid $130.00 for an oil change and that was with a 10 percent off coupon and a 10.00 dollar off for coming on Saturday!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Sterling McCall Lexus : HOUSTON, TX 77074-1102 Car Dealership, and Auto Financing - Autotrader