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Sterling McCall Acura

10455 Southwest FreewayHouston, TX 77074
1-888-548-28361-888-548-2836

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Sterling McCall Acura is the #1 Acura Certified Dealer in Texas. There are plenty of New Acuras in stock including TL, RL, MDX, ZDX, TSX, & RDX. We are a short drive from ... Read more
Sterling McCall Acura is the #1 Acura Certified Dealer in Texas. There are plenty of New Acuras in stock including TL, RL, MDX, ZDX, TSX, & RDX. We are a short drive from Houston, Missouri City, Sugar Land, Katy, Bellaire, Pearland, Friendswood, League City, the Woodlands, Spring, Jersey Village, Clear Lake & Stafford.

Why You Should Buy a Used Car From Us

Sterling McCall Acura is the #1 Acura Certified Dealer in Texas. We are a short drive from Houston, Missouri City, Sugar Land, Katy, Bellaire, Pearland, Friendswood, Leag ... Read more
Sterling McCall Acura is the #1 Acura Certified Dealer in Texas. We are a short drive from Houston, Missouri City, Sugar Land, Katy, Bellaire, Pearland, Friendswood, League City, the Woodlands, Spring, Jersey Village, Clear Lake & Stafford.

Languages Spoken

  • Español
  • "中文"
  • Tiếng Việt

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.2
    Customer Service
  • 3.0
    Quality Of Work
  • 3.5
    Friendliness
  • 2.8
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 209 
UnfortunateAcuraOwner11/26/2014 05:05:10 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Tim Machuca
Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the dealer now wants me to spend over $1200 to supposedly fix the issue. These folks are TOTALLY DISHONEST SO STAY AWAY.
ikjkj678/18/2014 08:16:32 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ray Lee, Charlie Bellomo
WORST EXPERIENCE FROM SUCH A BIG DEALERSHIP!!!!!!!!!!!!!!!!!!!!I recently bought an 07 Acura TL at this location. It was not a certified car, so within a week and a half the gas cap light came on so I took it back to get serviced because I tried tightening it and did not work. After they checked the car the service manager calls me to give me a lengthy list of things they found wrong with the car, The gas cap light turned out to be a problem with the evaporator canister valve so that had to be replaced. Also they informed me that the front and side motor mounts were completely broken, also they said the car needed the timing belt replaced and that meant the water pump as well. Also the oil pump seals were leaking. This was a few dollars shy of a $1,000!!!!!!!!!!!!!!!!!!!!!!!!!!!!! For a car I had just bought a couple weeks earlier!! I had not even made the first payment on the car and I already had a grand to invest in it. To make matters worse, the 'warranty' they sold me for the car (that I did not request and stupid mistake of mine that I just signed it when I bought the car) did not cover most of that work. They said they were 'pre-existing' conditions and would not be covered by the warranty!!!! Needless to say I was beyond LIVID!!!!!!!!!!!!!!!!!!!! After fighting with them and me doing my own research I learned an AS IS car is just that. BUT, I was told by mechanics, a lawyer, as well as the lady with the warranty company that this information about the lengthy problems with the car could have been disclosed by the sales person. I FELT BETRAYED AND TAKEN ADVANTAGE OF!!! I HAD TO PAY A GRAND ON A CAR I BOUGHT OFF THIS LOT WITHIN A COUPLE OF WEEKS!!! I just hope others look carefully at what you are buying if it is a used car get it checked because they will want to charge you as much as they can once you take it off the lot.
Sterling McCall Acura responded to this review
8/20/2014
Ana, I am very sorry we were not able to provide you with an exceptional service experience. Our goal is to earn each of our customer's satisfaction and to ensure we are transparent in everything we do. We completely understand your frustration, and to try to make up for your inconvenience, we offered to cover part of the fee while the warranty covered the most expensive repair. I would like to speak with you in further detail, to see if there is anything we could've done differently to make this a better experience. I have tried contacting you, but have been unsuccessful in reaching you. Please contact me at your earliest convenience. I look forward to your call. Raad Obaidy, Sales Manager 713-596-2305
Artortega95/18/2014 02:05:03 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Richard Hudson
I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recommend the only what was necessary. They would inspect everything and give you a report. Recently after spending over 2500 dollars in service they stopped doing a good job diagnosing the car. They would just do the minimum charge you and send you on the way. After that service something always seemed off. First it was just the power steering pump they replaced the pump and then it was a engine cleaning. The power steering still makes a noise and then it was a belt tensioner. They waste your time when I first told them of all the problems and they just fix one and don't follow up with the other ones. They take your money and waste your time with repeated service calls. Then they break your car!! First they broke my center console and it took many calls with the service manager and general manager to get that fixed they didn't even try to call me back and had to track them down. Then my rims mysteriously were bent in the front and ever since the clutch on my car has never felt right. Which they refuse to do anything about. I pay good money to not have to worry about when another thing is going to go wrong. The icing on the cake was when I get a call back from Richard Hudson to try and address the issues. He questions how I spend my money and why I didn't come back to do the service! Last time I checked you don't have to answer those kind of questions unless you are married to that person. I won't be taking my car back there anymore. They used to do a good job now they just go through the motions, take your money and make you late by making you wait two hours to pickup your car!
dickfenn3/05/2014 08:44:28 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Bert Glass
I was advised by Bert Glass, best "adviser" I have ever had in 50 years and received the highest level of prompt, professional service to an exemplary product in its 1000,000 miles mid-life. Thank you!
Sterling McCall Acura responded to this review
3/05/2014
Thank you for sharing your experience. I am pleased to hear that Bert did everything to make this a great experience. I hope that we can continue to earn your business and customer satisfaction. If there is anything else I can do, please let me know. Randy Khalaf, General Manager
ctblues1/31/2014 10:23:04 AM
2.0
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mohammed Kahn
Where can I start? We needed to buy this vehicle immediately, and unfortunately we have the color we needed only at this dealership during the purchase. They should be glad that Acura has good reputation, otherwise nobody would be visiting this dealership. Their customer service was terrible, and they were rude with us after the deal was completed. There was too much waiting for talking to sales persons, finance people, or even service department. I am not going back to this dealership again for all my future services, and I just want to end the relationship here.
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