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DeMontrond Auto Group

14101 North FreewayHouston, TX 77090
1-888-386-30421-888-386-3042
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The DeMontrond Family of Dealerships - a 50+ year tradition of Texas pride, quality and integrity in Greater Houston. Welcome to DeMontrond Houston Sales! Call your NEW ... Read more
The DeMontrond Family of Dealerships - a 50+ year tradition of Texas pride, quality and integrity in Greater Houston. Welcome to DeMontrond Houston Sales! Call your NEW CAR Internet Sales Team at 1-866-501-7484 for a Hassle Free buying experience.

Why You Should Buy a Used Car From Us

The DeMontrond Family of Dealerships - a 50+ year tradition of Texas pride, quality and integrity in Greater Houston. Kevin Thieleman, Thom Robinson and Diego Andrade ar ... Read more
The DeMontrond Family of Dealerships - a 50+ year tradition of Texas pride, quality and integrity in Greater Houston. Kevin Thieleman, Thom Robinson and Diego Andrade are Sales Professionals dedicated to making your Internet Experience a Stress Free and Pleasant one. Contact them at 1-866-501-7484 or stop by and ask for us to save time and money.

Languages Spoken

  • Español
  • Tiếng Việt

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Some Internet Prices are in lieu of incentivised Financing terms offered via Volkswagen and Kia Credit.Prices exclude, additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing fees or other fees. All prices, specifications and availability subject to change without notice.Payments are based off of 72month term 5% interest with 20% downpayment. Contact dealer for most current information. All new car prices may include manufacturer rebates.
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Dealer Ratings

24-Month Overall Rating
  • 2.2
    Customer Service
  • 2.4
    Quality Of Work
  • 2.8
    Friendliness
  • 2.0
    Overall Experience
  • 2.2
    Price

Dealership Reviews

1 - 5 of 7 
Breclark58/04/2014 02:49:04 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:David Morgan
Brenda Grappi Clarkposted to?DeMontrond Buick / GMC 11 minutes ago . Bait and Switch. Purchased a 2014 Buick Enclave on July 28, with leather seats. When I came on August 1 to pick it up, the so called leather seats I had ordered were after market seats (which was never told to me) and completely covered front and back with puckered, and rippled leather everywhere. The leather was cut to short and was marked leather but had a foam like backing on it like vinyl. They had the car in the dealership "cooling off" . They told us to make it nice for when we got in it...it was really to cool off the leather in hopes that is would shrink. They did refund my money after I told them that if they were not willing to give me factory seats like I thought I was getting, then we were not taking possession of the car. We now were without a car, since they took back the lease on Monday, we had to literally walk down the street to rent a car for a week or so , so we can go look for another car AND worst of all my credit now shows a car on it that I dont own, at least until they can correct the paper work. AND I am very sure my credit score will go down because of all this. ...They tried very hard to pull a fast one on us, but we thankfully caught them. I only wonder how many others they have pulled this on...and how many more they intend to pull it on. Thank you for your time. I have submitted to BBB, FTC, and numerous consumer blogs. I have also submitted complaint directly to GMC. Not only am I going to go the extra mile to do all this...I have already STOPPED 2 sales by friends, since Friday...I'm on a role! The sad thing is, I have purchased 3 cars from them in 3 years, and referred 2 other people to them too...you would think they would have tried to make me happy. Can't fix Dumb and can't keep consumers quiet like the old days!!!
legal228/04/2014 01:06:10 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Not Going to Name Names
So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k maintenance check up. The Service Tech didn't know what that entailed. I guess he eventually figured it out. When it came time to pay, I was using a coupon from a coupon book I was mailed from the dealership. Apparently I'm the best customer they ever had and the only one who ever received a coupon book because he didn't know what to do with my coupon! Second visit I just wanted an oil change and tire rotation. I asked though if I need the Maintenance 1 service performed, if it was more than just the oil change. The Service Tech did not know what the Maintenance 1 service was. I had to show him a postcard I received from the dealership stating "You might need to have your car serviced with the Maintenance 1 service"! There were more issues but I'm not going to bore you with the details, all of which made the Service Tech look highly incompetent! At time of payment, the bill for just an oil change and tire rotation was $115.00!!!! I know it's a Cadillac but geesh! He said he didn't think that was correct and went out and spoke to someone. He came back and said, no, that's right because my car needed synthetic oil. They charged me over $12.00 for a quart of oil! Forever Warranty or not, I'm not going back to them!!! What ripoff artists! Oh, and I was the first customer in that morning and it took them 1 hour and 45 minutes!
ConcepcionJ7/24/2014 03:27:18 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Finance guy.
Never believe anything they said. They want to sell you their 100,000 miles 10 years warranty. After my poor experiences and harassed personally by this dealership's manager , I immediately told all my co-workers what I suffered and humiliated. Here is some clues, #1> their 100k 10 year warranty isn't a lie, but from what I found from BBB Complaints, They refused to repair cars that under warranty at 2013/12/23. #2> they are dishonored by charging extra state inspection, and charged the state inspection again. #3>One client waited for 12 weeks for the repair and warranty work. I do my self a favor, said NO to this kinds of dealer loud and clear, and I will never walk in this dealership one again in my life.
gmc12345/18/2013 12:49:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Wilson
Personnel were very friendly and helpful. The service requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on occasion.
Mustang843/18/2013 11:50:30 AM
2.0
Overall Rating
Customer Service
Friendliness
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service Manager
Went to go get my car service after reading the technical service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to look it up on the computer. I educated her on the document number and TSB issued by General Motors. They should train there staff to check on the issue before telling customers one thing. When i asked them to look it up on the computer they acted like it was such a hassle. They offer fovever warranty! Thats a joke! Dont wait your time !
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