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Gillman Chrysler Jeep Dodge Ram

10585 Sam Houston Pkwy SouthHouston, TX 77099
1-888-970-86431-888-970-8643

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Gillman has served the state of Texas since 1938. No games, no gimmicks, just quality employees here to help assist you in your next vehicle purchase. HOUSTON CHRYSLER D ... Read more
Gillman has served the state of Texas since 1938. No games, no gimmicks, just quality employees here to help assist you in your next vehicle purchase. HOUSTON CHRYSLER DODGE JEEP & RAM DEALER For over 70 years, Gillman has provided the Houston area with utmost dedication and loyalty to our customers. Since the first Gillman dealership opened in 1938, we have always made it our goal to provide the Houston area with a diverse selection of new and used cars, automotive service you can trust coupled with excellent customer service. As a leading Houston Dodge, Chrysler, Jeep and Ram dealership, our service extends beyond the Houston metro area - to the communities of Katy, Rosenberg & Spring, TX as well. Word has spread about the exiting updates to the new 2013 & 2014 Chrysler, Dodge, Jeep and Ram models like the Ram 1500, Jeep Grand Cherokee, Wrangler, Dodge Charger, Challenger, Avenger and Chrysler 200. Take a test drive today to experience the advances in technology, style, performance and comfort our new inventory lot has to offer. We're excited to welcome the 2014 Jeep Cherokee to our Houston showroom! At Gillman, our service to you does not end at the sale.

Why You Should Buy a Used Car From Us

Come take advantage of the Gillman Promise every Pre-Owned vehicle goes through a 150 inpection and we offer a Lifetime Engine warranty as well as a MONEY BACK GUARANTEE ... Read more
Come take advantage of the Gillman Promise every Pre-Owned vehicle goes through a 150 inpection and we offer a Lifetime Engine warranty as well as a MONEY BACK GUARANTEE ON ALL VEHICLES. Since 1938 Gillman has proudly served the people of Texas with a large selection of quality pre-owned vehicles to fit all of your vehicle needs. With our focus on quality customer service, we offer financing options, warranties.

Languages Spoken

  • Español
  • Tiếng Việt

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.1
    Quality Of Work
  • 4.3
    Friendliness
  • 4.0
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 98 
Dan t1/14/2015 01:22:24 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Many
In order to give a full review I have to go back to November 1013. I came to gillman dodge to trade in my dodge challenger that I had bought from helfman, I came here because the people I had at helfman were kind of arrogant but in hindsite I would have taken them any day. I also came here because kevin in service had always been great on my oil changes and stuff on my dodge. I came to purchase a 2014 jeep grand Cherokee and from the beginning it was a hassle. Let me start by saying im not a difficult approval, I have good credit and have been at my job for years, so its not a matter of getting a lender to deal with me. Anyway I had my salesman halfway through pass me off on someone else because he had personal problems..not a problem because I liked the new salesman better than mine anyway, but take something over halfway through and its confusing....get approval fill out paperwork then the paperwork says its going to cost more than I was told I DON'T THINK SO...so after that fight I was forced to omeet them in the middle...whatever......then I get a call that the paperwork was messed up and I had to come back again to resign....ok........then after I have had it until my first payment is due and still nothing from the finance company so I have to come back in yet again to make my first payment to the dealer!! While im there I talk to service because im having problems with my radio and im told they cant give me a loaner or rental because its not something that warrants it....ive had the car for less than 30 days!!!! Talk to the salesman and he takes me to the general manager and they agree to give me a loaner. When I bring it in I get the loaner and have it for 2 days and am told I have to bring it back because they cant fix it right now until they get parts and they need their car back. When the "parts" come in I take it in and now they wont give me a loaner!!! So im on my own. I call and leave a message for the general manager and I don't hear back! Let me also add that every thime you call the receptionist acts like it's a bother to do her job..answer the phone They tell me they ran updates and it worked...great...about a week or 2 later...same problems So lets just say its been in for the same problems several times...always hear ill get replacement radio and then excuses..oh updates fixed it, Chrysler wont let us replace it...stuff like that General manager 3 phone calls never once responded. Got ahold of a friend who knows the gillmans...never heard from him either, but he did make a call to the dealership telling them to FIX THE PROBLEM.. They didn't! same old story. Ive gave them lists of problems, sent pictures etc. I even took it in for an unrelated grinding issue and got...cant duplicate the problem...to their mechanics even look at the cars?? Now radio is completely out..and the service rep says..why didn't they just replace the radio....i tell him the things I was told and he says..no that's not right im replacing the radio and the usb hub...WHY WASN'T IT DONE A YEAR AGO!!!! And then proceed to put me in a total xx rental and pretty much tell me this is it take it or leave it..thats bullcrap!!! So all in all ive been dealing with this for over a year and lost over 25 hours of work running back and forth.....REDICULOUS
Ylgrant2111/24/2014 11:12:33 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:mr. Champan, alan scott
Mr. Chapman...Alan Scott...are bad service rep as well as General Manager. Took my truck in for bad factory paint job on my sunroof. When i open sunroof the glass is scratching from the paint bumps. You cannot see it when washing vehicle...once you open roof and stand from a distance you see the ugly workmanship done by Chrysler. Chrysler rejected because they said it was due to a previous accident. The only work done was a bumper and fender...no work on the sunroof. Mr Champan had me to take vehicle to a auto trim shop...someone who lied to us. Christian at auto trim on Bissonnet. She stood on the floor told my husband and i that it was a factory warranty issue and the dealer is responsible. Then when i called and told him what she said he emails me to say she says it was due to a previous accident and i had "yo people" to fixed it. Yo people that's why we have violence...who is yo people . I had paper work on bumper and fender to show. We looked st his sunroof on his truck clean as a whistle. My truck is still under warranty 2013 and because of this he want honor the bumper to bumper warranty...bad service...horrible
sjenkins111110/23/2014 01:06:27 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Kevin Brown
My sales experience with Gillman went smooth. My car was shipped from another dealer in Kingsville, TX and delivered to me within 2 days of the sale. The sale was easy and I felt good about my new purchase. In August 2014, I began having issues with the transmission and took it into the service center. They had it for about an hour and told me that it needed a software update and I was good to go. Drove the vehicle for about 3 weeks and it began having the same problem. Took it back, and this time they gave me a rent car. Good thing, they had my car for 2 weeks. They went through a series of tests and resolutions and more tests and said it was good to go. Had the car back for 2 weeks and on October 20, the car is back in the shop with the same problem. I dropped it off on Monday, got my rent car (after being gone from work for 2 hours) and this is Thursday. I haven't heard anything from the service department. I didn't call Tuesday, thinking I would give them a day to look at it again. I called yesterday and 3 times today. No one is calling me back. To that end, I guess the sale was the best part about buying this car. Now, it is time for them to give me money back so I can go somewhere else. Frustrated.
Giang9/01/2014 12:01:39 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Raymond Bennett
Short Review: These guys are the reason why people call them "stealerships". This places uses the classic BAIT AND SWITCH tactics and will pretty much try to scam you every step of the purchase process. This was the worst car dealership experience I have had. I highly dissuade anyone from coming here. BEWARE before giving them ANY of your money. Long Review: I came here to order a Jeep and was INITIALLY given a fair offer for my trade and the purchase price of the new vehicle (plus three free synthetic oil changes). I agreed, and I left a $1000 "refundable" deposit. They were pretty eager to take my deposit. They didn't write up a formal contract, but resorted to using a standard letter sized paper with handwriting for everything (highly unprofessional). One manager, Dana?, assured me that their deposits were refundable. I hadn't signed anything regarding nonrefundable, nor had I seen a policy, so I didn't think too much (my mistake). I hit a few snags during the 6 weeks that I was waiting on the vehicle. In particular, the refundable deposit they stated was now nonrefundable. I inquired twice to make a change before the building process (which Dana? told me I could before it was built). First time they said it can't be done. Second time, they said they would take my deposit. If they cannot make changes, I was misinformed. They should take responsibility to work with me. When I went in to try to work with them, one manager, Raymond B., told me to "get out of his face" and "I have better things to do." After he said this, he proceeded to surf YouTube. This left me with a bad taste in my mouth and I was pretty upset. I have never seen such unprofessionalism. I considered fighting for my deposit using various consumer tools, but I figured I'd stick it out and see if they'd actually honor the original deal I had negotiated. When my Jeep finally arrived, I came in to finish the deal. They told me they can't give me the price we originally agreed upon for my trade. The original trade value was $10,500. They said they could only give me $9000. They claimed to had lost the shady letter sized paper or it wasn't legible they claimed. No surprise. This is a classic bait and switch. They take your "refundable" deposit after you agree on a price and then proceed to lowball you on your trade. At this point, I was already prepared for what they might do, so I proceeded to deal. It's a shame that I had to "negotiate" something that was already agreed upon. Raymond B. gave me grief at every step of the way. I ended up getting $10,306 for trade in value and the same purchase price (and supposedly 3 oil changes) after 2-3 hours of arguing with them. After signing paperwork and receiving my keys, I was on the way out. I thought everything was good at this point until Raymond B. greets me at the door saying we are not giving you the 3 oil changes (Why do this? The deal is over. You should congratulate me on my purchase and fake a smile). I demanded to speak to the general manager (at this point, Raymond B. says "go right ahead" with an attitude.) Matt C. had the service department write up a Chrysler service contract for me to get my 3 oil changes at any dealership. (I thank you for helping me Matt, but it doesn't make up for the treatment. Also, I should not be bribed with something I have already purchased just to give ten stars on the survey. This does not help to improve the overall Gillman experience. I hope you work towards improvement.) It's a shame that they had to give me so much grief on something we already agreed upon. At the end of the day, I purchased the vehicle short of $200 dollars on the original agreement (with much effort). They need to ask themselves if the trouble they gave me was worth receiving a bad marks on their record. $200 dollars is chump change for a dealership of this size. Why treat your customers like this and risk another taint on your reviews for $200? As of writing this review, they're not looking good. The service department reviews (users with 1 review and no friends, sketchy reviews praising Allen S.) barely save them in ratings. If any of the Gillman executives read this, please do a thorough check/review process on your employees and provide written policies for EVERY step of this procedure. This level of unprofessionalism should not be tolerated. I believe professionalism should be enforced at a dealerships of this size. A purchase of this value should be handled with the utmost professionalism every step of the way. Even restaurants that sale items 1/1000 of the purchase price of a vehicle treat their customers with respect. Bottom Line: I highly, highly dissuade anyone from coming here unless they like to be treated with disrespect and dishonesty.
Rileybyars7/28/2014 10:30:23 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:John
This dealership is awful. They change prices on Sunday ( when you know they're closed ) and then early morning before they open they change them back. I was going for a 2008 bmw that was posted for 5000. They said it was a mistake, changed the price, and hung up on me. This is not ok.
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