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Planet Ford Hwy 59

19000 Eastex FreewayHumble, TX 77338
1-888-381-11791-888-381-1179
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Planet Ford of Humble/Kingwood is a Certified Blue Oval dealer and is committed to customer satisfaction. Our award winning sales, service, parts, and body shop are here ... Read more
Planet Ford of Humble/Kingwood is a Certified Blue Oval dealer and is committed to customer satisfaction. Our award winning sales, service, parts, and body shop are here to serve your needs. Call for an appointment and let us show you what we have to offer. You won't be disappointed!

Why You Should Buy a Used Car From Us

Planet Ford of Humble/Kingwood is a Certified Blue Oval dealer and is committed to customer satisfaction. Our award winning sales, service, parts, and body shop are here ... Read more
Planet Ford of Humble/Kingwood is a Certified Blue Oval dealer and is committed to customer satisfaction. Our award winning sales, service, parts, and body shop are here to serve your needs. Call for an appointment and let us show you what we have to offer. You won't be disappointed!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.7
    Quality Of Work
  • 3.4
    Friendliness
  • 3.1
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 56 
OldSchool5/13/2016 10:57:28 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rosie, Scott Morris, Phil Ford
Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had to take truck to Dodge dealership. I called Dodge dealership and made appointment but after talking to service rep. the whole situation looks very bleak. Again I made a $1,900 mistake in purchasing warranty. It's been a real hassle.
marshal10855/10/2016 01:37:13 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Rudy, Ray
Attempted to buy a used vehicle from this company. We agreed on the price and they agreed to send me the buyer's order. When they sent me the buyer's order, it had over $700 of additional fees that the dealer "requires". The dealer, not the law. When asked what these two line items are, here was there response: Vehicle DNA: If your vehicle is stolen and unrecoverable after 30 days, $3,000 is paid to you and an additional $2,000 is eligible at your selling dealer for a replacement purchase. Consumer Benefits Package: Is a coupon book that comes with every purchase that includes service coupons and discounts. So they added $700 to every customer's bill for a coupon book and if your car gets stolen. That is unethical and unprofessional. When I pressed them on it, I was challenged for "negotiating". They said they would get back to me and then when I followed up, they sold the truck in the meantime.
Mary Vaughn5/02/2016 08:48:15 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nathaniel Gordon
He worked with me until he got me in a vehicle. He was very professional and respectful. I won't deal with no one else.
Randall Reed's Planet Ford responded to this review
5/03/2016
Ms. Vaughn, thank you for choosing Planet Ford and allowing us the opportunity to earn your business. We are so happy to read that Mr. Gordon and our team were helpful and earned your five-star satisfaction review. Please do let us know if we can be of any additional assistance down the road.
Unhappy 1/22/161/30/2016 01:57:15 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Nick
On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the service manager. He explained that customer satisfaction is his first priority and offered to correct the issue immediately. I needed my truck but set up an appointment for the next Frisay (1/29/16). The agreed on work was preformed with a discount. I never expected this from a large dealership. In my case customer satisfaction was number 1. I would certainly recomend the Randall Reed Humble service department to my friends and family.
Randall Reed's Planet Ford responded to this review
2/02/2016
Thank you for allowing us the opportunity to assist you with your Service Department visit. At Planet Ford in Humble, customer satisfaction truly is our top priority. We are so happy to hear that our team were able to address your concerns and get you and your car back on the road. We would also like to thank you for taking time to share your feedback. If we can be of any additional service, please let us know.
frustradedfordowner1/21/2016 04:05:53 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Chris Griffin
This is my honest review of planet ford 59 in Humble Texas. First off let me say I will do my best to keep my emotions out of this review and just state the facts. I know this is a long review but please read to the end and determine if you want to do business with people like this. On January 1st, I found my dream truck in PlanetFord 59’s lot and decided to buy it. I wasn’t looking for a truck but this thing was close to everything I ever wanted. As a past customer who had bought a car from them three years ago, I did not expect this fiasco. We agreed on the price, a down payment of $10,000, my trade in value, replacement of the front windshield, and then signed all the paperwork about 3 hours later. We were told by Matthew Rhead that due to the holidays they would run my card for the down payment within a few days; I agreed to this. A few days later, I receive a call from Matthew that they were only able to get $2000.00 on the card and it stopped working. He asked if there was a limit on the card and I said I did not think so but he agreed to run the card again the next day. He called back the next day saying the card would not work anymore. As my bank is out of state, I asked him if we could wire transfer to PlanetFord’s account and he agreed, but did not know what the account number was. I asked him to call my wife to set this up as she handles the finances. Matthew called her and because Matthew still does not have an account number for us the bank issues an $8000 cashier’s check and sends it in the mail. The $8000.00 is taken out of my account and the check is mailed on January 7th . On Friday January 12th and Thursday January 14th I receive calls inquiring when the check will arrive. To both I respond that it is on the way and that my bank insists that the check should be delivered no later than January 19th. However, on January 14th, I am beginning to worry as because of the length of the process as well as the fact I have $8000 missing from my checking account. I call the bank again and ask to speak to the manager. She confirms that the $8000 has been withdrawn from my account and should be there no later than January 19th, but there is a potential issue with the check. Apparently on instruction from Matthew Rhead, the check “name” is filled out with “Attention Matt”. While PlanetFord 59 is listed in the address, they could have an issue cashing the check. I ask my manager to leave early in order to explain the situation in person at PlanetFord. I arrive that afternoon to speak with Matthew Rhead but he is not there so I am directed to Chris Griffin. I tried to explain the potential issue to Chris Griffin but he responds that he wants for me to sign a new contract for $2000 down or for me to return the keys to the truck. At first I almost agreed to hand over the keys, however they brought out my old car with no plates or stickers. It was not in a drivable state. At this point neither of the options were acceptable as PlanetFord already had $2000 down and with the direction of Matthew Rhead had a check for $8000 dollars on the way. He kept saying something to the effect that the contract was not consummated and I kept telling him I don’t understand him and asking him to clarify. At one point I asked to speak with his manager but he refused. I become very frustrated and start making phone calls to find a connection to resolve the situation. I have a friend call over there and calm things down so I can leave with the truck. I agreed to come back on Friday but was unable to due to work. On Saturday January 16th I got a voicemail from Chris and return the call. I tell Chris I have “made a decision” and he replies that I “can’t make any decision” without listening to what I have to say. He keeps telling me the contract is not consummated, and I say I don’t understand and tell him I think a lawyer will tell you that the contract is valid and I owe you $8000 as it’s not delivered yet. He will not give me the time to even speak so I tell him give me a few hours as I think I have a resolution. After I get off the phone with him I head over to a local bank to speak with their manager and ask if there is anything he can help with and he calls my bank. Next thing I know I am walking out with another cashier’s check for $8000. At this point I now have $18,000 withdrawn from my account just to give PlanetFord $10,000. I am happy thinking with this check and that the drama and stress will be over. I head over there check in hand and the first words out of Chris is “We got your money” so I say “great you received my check?” It turns out he re-ran my card and withdrew another $8000.00 from my account. He never called me to tell me what he was doing. I inform him I now have $26,000 withdrawn from my checking account and I am upset. I asked him for clarification because I was told the card would not work after the $2000.00 was run. Come to find out the $2000 was from some other person’s card and the reason for the card not working was they could not read the validation number that Mathew Rhead wrote. I am in this huge mess and my account is missing $26,000 because of Planet Fords lack of attention to detail and shady practices. There was no apology for not validating the card number, no acceptance of any responsibility for withdrawing money from another person’s account, or any attempt at compensation for the mishap. I am still waiting on them to call me back to let me know that my $8000 check has arrived to begin the refund process. I am still waiting on my second key. I am still waiting on the replacement windshield. I have always prided myself on being a loyal customer of PlanetFord and even had all my brakes and a full air-condition replacement done on my Freestar there. Heck I paid more for that job there then the bluebook value of the van. I have always had at least one ford in my driveway but after this experience I think when it comes time to replace my next vehicle, Planetford will not be on my list. Summary, while the financial guys at Planetford need training, I still love my new truck. Read below as I hope I have real and valid suggestions. (Manny and Daniel in sales no issues, you agreed to my issues, Manny with the windshield, Daniel with the key when I got the truck. No issues with the price, or the trade in.) Edit 1/22,I am totally not upset anymore, and still love my truck.... My bank verified the $8000 check was delivered on the 19th to planet ford" attention Matt, "however for 50 bucks they got a stop payment from the bill pay company. (Waiting for the the balance of 8k to post back to my account) Still no call from planet Ford about my check, key or windshield. So my advice for planet Ford; 1. When a customer keeps saying he doesn't understand you, and asks for your manager. You need to get another person involved. Or actually your manager. 2. When your fiance guy can not write legible, have someone else read and verify his writing as that was the entire cause of this issue. What I learned.(other then ensure I have a ton of money in my account) 1. When I ask for an employees manager, I should insist as a car dealer employee will not comply. 2. If I think there could be a problem, I should not try to resolve it before the dealership knows about. 3. When both myself and someone else cant understand each other and I am telling them I cant understand you multiple times, I think that is the time I need to get my wife involved.
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Planet Ford Hwy 59 : Humble, TX 77338 Car Dealership, and Auto Financing - Autotrader