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Texan GMC Buick

18225 Highway 59 NHumble, TX 77338
1-888-812-26751-888-812-2675
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a New Car From Us

At Texan GMC Buick, We live by a simple, yet Golden Rule - You'll find that we treat our customers as we would like to be treated. We invite you to be our guest at the n ... Read more
At Texan GMC Buick, We live by a simple, yet Golden Rule - You'll find that we treat our customers as we would like to be treated. We invite you to be our guest at the new state of the art facility--just finished with your comfort and convenience in mind. We have friendly, knowledgeable sales staff standing by to help you find the New GMC or New Buick you deserve! We also have certified, skilled technicians to service your vehicle and keep it running like new for years to come. Come see us!!

Why You Should Buy a Used Car From Us

At Texan GMC Buick, you can expect to be treated with respect and made to feel right at home. Our friendly knowledgeable sales associates are standing by to help you find ... Read more
At Texan GMC Buick, you can expect to be treated with respect and made to feel right at home. Our friendly knowledgeable sales associates are standing by to help you find the vehicle that's right for YOU. You'll find a great selection of GM Certified vehicles that go through 172 point inspection to offer the reliability and purchase benefits you would expect with a new BUICK or new GMC. We also offer CHEVROLET FORD DODGE TOYOTA HONDA JEEP and more! Come see us Today!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 1.7
    Quality Of Work
  • 1.5
    Friendliness
  • 1.2
    Overall Experience
  • 2.0
    Price

Dealership Reviews

1 - 5 of 13 
markstx737/10/2015 11:13:17 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:John Bishop, Lionel Woolard
I have a 2014 GMC Sierra purchased at Texan GMC in Humble, TX. I am writing you to explain what has been going on for the last six weeks and to see what can be done about a loyal GM customer being treated like a piece of garbage. I turned my vehicle in around June 25th for an oil change as well as two mechanical issues. One was a sound from the steering and another was from tires rubbing the wheel wells from a lift that was done during the purchase. My truck was in in service for a week and a half. When returned the steering sound was still there and the service advisor, John Bishop, stated he wasn’t aware that the sound was part of the initial problems stated. It was in the original paperwork. As far as the rubbing. They turned it over to a company called Texas Auto Trim. There fix for the rubbing - They beat the inner wheel wells with a hammer until the rubbing stopped. Hammer marks and paint chips on the paint in the wheel well. When I saw the repair job that was done I immediately turned it back in to repair what they had done, also to fix the steering issue that hadn’t been addressed. They had the truck for 3 weeks! When returned this time, the rack and pinion was repaired but the alignment was off. The steering wheel had to be turned to the 10 o’clock position in order to go straight. And the remedy for the hammer beating…. It looked like a 3 year old daubed some touch up paint on the area. Needless to say it went back to the dealer. This time the customer relations guy, Lionel, said he would have a body shop fix the issue. I asked why they continue to use Texas Auto Trim for these issues. I was told that he thinks the manager at the dealership is getting kickbacks from them. This time the body shop did a mediocre job on the hammer damage and the alignment was fixed. However, after all that they had done, this is where it really got bad. After being without my truck for nearly six weeks, upon return there was a flaw in the paint on the hood of the truck. It looked like something had splattered on it and whatever it was has eaten into the clear coat of the paint, possibly further. The dealership of course is denying any wrong doing. This spot was MOST definitely not there upon initially turning it in. It either happened at the dealer or at their subcontract horrible company. They are playing he said, she said. I turned my vehicle into Texan GMC, therefore that’s who I hold responsible. They say I need to turn in a claim to Permaplate, which I have done and waiting to hear if my claim is approved. But in my opinion, they did this damage and they need to fix it!
Texan Buick GMC responded to this review
7/13/2015
We are very committed to our customers, and because of that, would like to look into what happened here to determine how we can improve your overall experience. Please contact Diana Miranda, Customer Advocacy Manager, at 281-312-2356.
Gggddd6/04/2015 06:51:10 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service manager
I came in for an oil change covered under my new purchase. 3 hours for an oil change and I'm still waiting. Also asked for some warranty work and was told it couldn't be done and to come back next week. They won't take any appointment either which is the stupidest policy ever. I don't have all day just to see if my car can get looked at.
Texan Buick GMC responded to this review
6/18/2015
We apologize for the wait. We know how valuable your time is and would like to do what we can to make things right. Please contact our Customer Advocacy Manager, Diana Miranda, at 281-312-2356.
bigweezer2/09/2015 10:21:39 AM
1.7
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Pat Hall
I was told by service manager pump would be shipped in 2 or 3 day and he would notify me when received! Six days and have not heard from Pat Hall ! Why? May be I should return Buick if this is only a miner problem, I have done business with years ago with great service!When i was told what they would be bone , it was done.I want this problem resolved ASAP!
Texan Buick GMC responded to this review
2/09/2015
We apologize for the late communication. We would like to discuss this with you to clarify the timing for the pump and repairs. Please contact us: Jonell Tomas-Haiola (Customer Relations Manager), (281) 359-3600.
pam2wise8/30/2014 09:00:37 PM
1.0
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Larry Pate - he was awesome, it was the one they paired us with next who treated us poorly...
Worse Dealership EVER!!!! After spending two weeks working with a Salesman and Sales Manager, I thought we had a deal. My husband and I drove from Cleveland to go sign papers and pick up our New Buick Encore, and what we walked into was HORRIBLE... Everything from the past two weeks seemed to have gone out the window. They paired us with a different Salesman and started the entire car buying process over. After I had enough, they didn't want to give me back papers I had taken to them, nor the keys to my trade. I told them they were all liars and game players and I was leaving. The situation was so bad that I am going to write a letter directly to GMC. GMC deserves to know how horribly they treat people. I purchased my 2014 Buick Encore from Wiesner in Conroe and I could NOT be happy with the deal and how EASY Wiesner made it. No games, excellent value on my trade, Car Pro Dealer incentives and other discounts, PLUS 0% financing. It doesn't get better that that!!! AVOID TEXAN!!!
Texan Buick GMC responded to this review
9/02/2014
We apologize for not having made the car buying process easier for you. We can understand your frustration, and although you purchased a car from another dealership, we’d like to discuss your experience with you to see if there is anything we can do to make it right. Please contact our General Manager, Bert Brocker, at (281) 359-3600.
pjpalese7/01/2014 02:20:17 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:General Manager
In my years of experience with this dealership I have come to realize that it should be AVOIDED at all costs. The General Manger just called me in response to my survey.....apparently he was NOT happy with it and wanted to take the opportunity to make sure that I knew about that. HE ALSO TOLD ME THAT HE WOULD PREFER THAT I NEVER BUY A CAR FROM THEM AGAIN. Assuredly, that will be very easy to do. You are playing Russian Roulette when doing business with Texan Buick GMC. I have purchased 2 cars from them..... they will lie to you....they will try and cheat you.....and they could care less.
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