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Gunn Infiniti

12150 IH-10 WestSan Antonio, TX 78230-1056
1-877-934-73151-877-934-7315
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

What makes Gunn customers so happy? One Simple Price; which means their price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve you, ... Read more
What makes Gunn customers so happy? One Simple Price; which means their price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve you, not sell you. Gunn's no hassle way of doing business is easy for everyone. Written trade appraisals good for ten days or 1000 miles. They'll buy your car even if you don't buy theirs. Their return policy allows a vehicle return within 48-hours, no-questions asked. Experience the Difference!

Why You Should Buy a Used Car From Us

What makes Gunn customers so happy? One Simple Price; which means their price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve you, ... Read more
What makes Gunn customers so happy? One Simple Price; which means their price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve you, not sell you. Gunn's no hassle way of doing business is easy for everyone. Written trade appraisals good for ten days or 1000 miles. They'll buy your car even if you don't buy theirs. Their return policy allows a vehicle return within 48-hours, no-questions asked. Experience the Difference!

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.0
    Quality Of Work
  • 4.5
    Friendliness
  • 4.1
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 46 
Virgin Islands Gal6/26/2015 11:14:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Nasr,Justin Mansell
As soon as I walked up to the dealership you feel right at home, from the receptionist and all the other dealers there. I spoke with David Nasr the day before and set up an appointment, he was there on time to get the deal done. He made me feel confident and comfortable about my purchase, after the test drive and we got back to the dealership; within minutes I was filling out my paperwork and David was congratulating me on my new car. Went to finance to finalize the deal and was greeted by Justin Mansell and he was very polite, funny and explained everything in detail. All in all, it was a great experience at the dealership and I've been bragging ever since.
Gunn Infiniti responded to this review
6/29/2015
Thank you for your feedback! Justin and David are important members of our team, as is the rest of our staff members! We strive to provide excellent customer service to our visitors! We hope to see you again the next time you are car shopping or need car maintenance assistance! Thank you again, and have a great day!
saul hernandez 6/16/2015 05:26:56 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Armando Moreno,Jay Hinojosa
About four weeks ago, I went in to this establishment to look at some cars with one of my friends. JT Merrill come out and greeted us and showed us some of the inventory they had. We look around the car lot and we saw a 2015 Infiniti sport QX 70. I liked it except for the color stitching on the leather seats and the black wheels and JT Merrill recommended me to see the non sport. He set up an appointment the following day for me to test drive the non sport QX 70. Next day I got out of work and went straight over to Gunn Infiniti and to my surprised JT Merrill did not show up to the appointment. I was being helped by Jay now (not a good feeling but ok), I test drive the QX 70 non sport and I fall in love with this vehicle. I was willing to put down $24000 dollars in cash and I was already approved for the remaining balances which I did express that to both sales associates. Jay told us that he was going to introduce the sales manager (Armando Moreno) to us. I am not sure what his problem was (maybe along day) but he look at us from across the show room and just turn round. That is such a non friendly way to treat your potential customer. I did not get a good feeling after that. Jay came back to where we were and tried to come up with an excuse on why Armando Moreno did not wanted to meet us after all. I got the sensation that he is just an arrogant person. After that experience I went to test drive a few more medium size SUVs at Lexus, Mercedes Benz, and BMW. What all these dealerships had in common was superb customer service. Never had I got a negative vibe from none of their employees from the receptionist to the sales manager. I truly liked the 2015 Infiniti QX70 but I was not willing to give them my business especially the way the sales manager (Armando Moreno) look at us. After that incident, I been talking to my coworkers about it and come to my surprised my coworker had the exact same experience with GUNN Infiniti employees. She said she would never buy anything there (She just got a 2015 Lexus 350 from Lexus dealership). It seems like there is a pattern of behavior there. I truly believe they owe me an apology for the way Armando Moreno treated my friend and I. Ever since then I bought my 2015 Infiniti QX70 with premium package of course on a different Infiniti dealership. I still feel I should not have to go outside San Antonio to be able to get good customer service from Infiniti.
rlfriedman854/07/2015 10:34:06 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Anthony Pacheco
I hate car shopping. But at Gunn Infiniti they made it simple and convenient. They did the work for me and never gave up on me. They went above and beyond my expectations and made me feel welcome and important. Anthony helped me make the best decision for myself and my wallet. I can't wait to work with him again. Thank You Gunn Infiniti!!
Gunn Infiniti responded to this review
4/08/2015
Thank you for your positive feedback! We're happy to hear that Anthony was able to help you with your new purchase. We look forward to having you return for your next car shopping experience, or maintenance needs! Have a wonderful day!
trhoades3/05/2015 04:39:33 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Brown,Paul Pedraza
Paul is one of the best F&I managers I've met. He was very friendliest and professional as he guided me through the process of getting a loan and protecting my car. I would highly recommend working with Paul on your next car.
Gunn Infiniti responded to this review
3/09/2015
trhoades, Thanks for the five-star review! We're happy to have Paul on our team and we're glad you had such a good experience. We look forward to working with you again soon!
Laura5.012/16/2014 01:03:36 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Issac De La Garza
Issac De La Garza is a great salesman. I went looking for a car he was very friendly and welcoming while being very knowledgeable about anything we asked of what was on the lot . As for the future I will definatley be going back while recommending anyone i know who is in interested in purchasing a vehicle. Thanks your friends, Laura and Robert Garcia
Gunn Infiniti responded to this review
12/17/2014
Laura - Thank you for your comments and for taking the time to share your recent Infiniti shopping experience with us. We're happy to hear Issac took such good care of you and we hope you were able to find what you were looking for with us. Thank you for stopping by our showroom and we look forward to seeing you again the next time you need us.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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