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Gunn Honda

14610 IH 10 WestSan Antonio, TX 78249
1-877-934-72891-877-934-7289
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

What makes Gunn customers so happy? One Simple Price; which means their best price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve ... Read more
What makes Gunn customers so happy? One Simple Price; which means their best price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve you, not sell you. Gunn's no haggle no hassle way of doing business is so easy everyone gets a good deal. Written trade appraisals good for ten days or 1000 miles. They'll buy your car even if you don't buy theirs. Their return policy allows a vehicle return within 48-hours, no-questions asked. Experience the Difference!

Why You Should Buy a Used Car From Us

What makes Gunn customers so happy? One Simple Price; which means their best price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve ... Read more
What makes Gunn customers so happy? One Simple Price; which means their best price is clearly marked on every vehicle. Non-commissioned salespeople who are there to serve you, not sell you. Gunn's no haggle no hassle way of doing business is so easy everyone gets a good deal. Written trade appraisals good for ten days or 1000 miles. They'll buy your car even if you don't buy theirs. Their return policy allows a vehicle return within 48-hours, no-questions asked. Experience the Difference!

Languages Spoken

  • Español

Dealer Disclaimer

Based on 2014 EPA mileage ratings. Use for comparison purposes only. Your mileage will vary depending on driving conditions, how you drive and maintain your vehicle, batt ... Read more
Based on 2014 EPA mileage ratings. Use for comparison purposes only. Your mileage will vary depending on driving conditions, how you drive and maintain your vehicle, battery-pack age/condition, and other factors. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 81 
Proud AF Vet7/05/2015 09:18:27 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Lents
We returned to Gunn Honda to purchase another new vehicle because there is no better team than Gunn Honda and Mr. Mike Lents! TRULY OUTSTANDING SERVICE! As a military veteran, I have experienced attention to detail, respect, and professionalism, and that is what you receive when you deal with Mr. Lents! Best of the BEST is an understatement! Gunn Honda and Mr. Mike Lents have my sincere salute!
Team JD6/29/2015 12:55:27 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Hugo Rodriguez,Macario Escamilla
My girlfriend and I purchased a used, 2009 Toyota Camry with 59000 miles. We did a test drive, got the car fax. Everything seemed fine. We paid in CASH. $12k w/ttl included. Most of the things you look at jump out at you so they were corrected with post-haste. e.g.: Stains, missing or broken weather stripping, door locking/unlocking, seat belt twists. Some things noted, like the 2 remotes handed to us not working completely, the center cup holder separator was broken (fix = removed?). One of the remotes had a trunk open button and the other had a car start button. The one with the trunk button didn't operate at all and the other didn't start the car. He assured us it was something he'd look into fixing. As we were about to drive away, I noted that the driver side left arm rest that sits on the door actual was broken. Clearly broken by the previous' owners leveraging themselves in. No big deal, tell the sales guy and he says he'll see if they can fix it and when can we bring it back. Fast forward about a week and we get a call that the door would not be fixed as this would be too expensive/extensive and the remotes, because they were aftermarket, would not be fixed or replaced either. There seemed to be so much hemming and hawing over these issues AFTER we made the purchase, but had we noted these items before paying and being told they would not be fixed, we would most likely have moved on to something else. Hugo was very, very nice but did not have a say in what the sales manager (Mac Escamilla) would do for his customers. I do not recommend this facility unless you're purchasing a new vehicle. Team JD. UPDATE: After this posted, the Sales Manager, Mac Escamilla gave me a real surprise. I really was expecting something in the way of lip service and an "... enjoy your car." What I got instead was a WOW experience! Some of the things described previously, we can learn to just live with. The one issue that made this a bad situation more than anything else was the remotes not working properly or at all. The issue with the remotes is being 100% rectified. They are even going to come pick up the car, install a new remote system at the dealership, put fuel in it and bring it back to us. I've changed the status here increasing the customer service to excellent. I'm leaving this whole thing on here to demonstrate how Gunn Honda can and has overcome my negative feelings and completely turned this situation around.
Gunn Honda responded to this review
6/29/2015
Team JD, Thank you for your response. It is always a concern when communication between the customer and sales staff is not clearly understood. The sales manager Mac Escamilla is trying to contact you. We want to make sure you are satisfied with the purchase. Please contact Mac at your earliest convenience. If more convenient, please contact myself. Thank you again for the reply. Keith Keller Gunn Honda Internet Mgr. 210 680 3371 kkeller@gunnauto.com
GuyFromSanAntonio6/20/2015 12:14:05 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:A supervisor, which I think named as Steve
Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty. I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption.
Summerndiego5/16/2015 03:35:32 PM
5.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Adrian Garza
Thanks Adrian Garza for helping me and my son in buying his new honda civic. Its nice knowing your kid can go to Gunn and not have to haggle over car prices
Gunn Honda responded to this review
5/22/2015
Thank you so much for your kind words and positive review. We strive to give you the very best in customer service, so we appreciate that you were able to connect with Adrian. We hope you are enjoying your new Honda Civic, and look forward to serving you again soon.
dawnstertom7/23/2014 09:49:39 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Parish Malone
My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone has made every service visit - always just for maintenance because my car hasn't had one single problem - an absolute pleasure. He goes out of his way to make sure the service is completed to my satisfaction and even when I have a hundred questions, he answers every single one of them with a smile!! I tell everyone I know how amazing GUNN Honda has been and as I look to purchase the next vehicle in my life - I've already started shopping in the GUNN Honda inventory and plan on demanding that Parish always be my Service Advisor for maintenance! Thanks for a great experience!!!!!!
Gunn Honda responded to this review
7/24/2014
Dawn - Thank you for taking the time to share your service experiences with us. We are happy to hear you are being taken care of by Parish and the rest of the Gunn Honda service team and that your Civic is "the best part" of your day. We look forward to keeping your current vehicle in tip-top shape as well as doing our best to help you find your next vehicle. Either way, Parish and the rest of the Gunn Gang will be here to meet all of your vehicle sales and service needs whenever you need us.
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