• Sign in
  • |
  • Sign up

Gene Messer Ford of Lubbock

6000 19th St.Lubbock, TX 79416
1-866-407-88261-866-407-8826

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional qu ... Read more
At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional questions, please don't hesitate to contact us.

Why You Should Buy a Used Car From Us

At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional qu ... Read more
At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional questions, please don't hesitate to contact us.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
Your Search
All Cars Clear all
Modify Results
A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
1000,2000,3000,4000,5000,6000,7000,8000,9000,10000,11000,12000,13000,14000,15000,16000,17000,18000,19000,20000,22000,24000,26000,28000,30000,35000,40000,45000,50000,55000,60000,65000,70000,75000,80000,85000,90000,95000,100000$1,000,$2,000,$3,000,$4,000,$5,000,$6,000,$7,000,$8,000,$9,000,$10,000,$11,000,$12,000,$13,000,$14,000,$15,000,$16,000,$17,000,$18,000,$19,000,$20,000,$22,000,$24,000,$26,000,$28,000,$30,000,$35,000,$40,000,$45,000,$50,000,$55,000,$60,000,$65,000,$70,000,$75,000,$80,000,$85,000,$90,000,$95,000,$100,000
Style
Choose more »
Make
Choose more »
Type
Exterior Color
Choose more »
Engine
Transmission
Features
Choose more »
Drive Type
Fuel Type
Fuel Economy
Interior Color
Choose more »
Doors
Listing Features
Page 1 of 13
You have already selected three cars.
Next »

Dealer Ratings

24-Month Overall Rating
  • 1.7
    Customer Service
  • 1.7
    Quality Of Work
  • 1.7
    Friendliness
  • 1.7
    Overall Experience
  • 1.7
    Price

Dealership Reviews

1 - 5 of 7 
ryoung9/03/2015 03:33:06 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Aneesa
I spoke with 2 sales people, Aneesa (not sure of the spelling and she didn't have a card) and I spoke with a gentleman (didn't give his name) on the phone. Neither sales person seemed to have a clue what they were doing! Aneesa couldn't give me a price other than what was listed on the sticker, and when pressed on price told me she would call me back in a few minutes. Hours later and still no call! The gentleman never gave his name, and was eating the whole time I was on the phone with him. He didn't have a clue what vehicle I was talking about, and really didn't seem to care to find it. He even made the claim that they didn't have that vehicle, even though I drove by later and saw it sitting in the lot. I am new to Lubbock, and I have heard nothing but bad things about Gene Messer, but I thought I would give them a shot! I guess they got their reputation for a reason.
A.DelValle8/22/2015 02:22:51 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Nate, Brent, Angie & Susan.
STEER CLEAR OF THIS "BUSINESS"! To simply state that this establishment exhibits poor customer service and lack of communication skills is a TERRIBLE understatement. I dropped my car off nearly a week and a half ago, and almost all efforts to communicate the repairs and status of my vehicle have been made by me. I really wanted to give this place a chance because it IS a Ford dealership and I was wanting the maintenance on my vehicle to be done professionally, but I REALLY regret my decision. I went against my better judgement, even after reading countless reviews and stories about how customers had been given the "run around" by their service personnel. First off, I dropped my vehicle off on Wednesday, July 29th, and was told by the person who received my vehicle (Nate), that they would be able to take a look at it the next day (Thursday) and assess the issues that I had brought forth to them. Three entire days went by and I received no word from Ford or their staff, so I finally decided to call them myself. After letting the phone ring several times, and being transferred to the proper department, I was greeted by Brent, who apparently felt the need to let me know that the gentleman who had received my vehicle and would be "handling" the repairs was no longer "with them". He then told me that they had tried to contact me, and that they had apparently gotten the wrong contact number. I know this is a lie because, being that I am not originally from Lubbock, when I give people my number I double check that the entire number is written down correctly, because my area code is not a local one. We spoke shortly and he then transferred me over to Angie, who had taken on the insurmountable task of dealing with my repairs. She was very nice, and we established that the number that I had given them was correct and that she would contact me at the earliest convenience and keep me in tune with all of the repairs on my vehicle. She also stated that my vehicle would be completely finished by Thursday, August 6th. I went to work today (Thursday, August 6th) thinking that I would finally be in my vehicle by day's end, and that my wife and I wouldn't have to deal with the hassle of sharing a single vehicle. Well, I was definitely wrong that time too. Over half of my entire workday went by, and I found myself having to once again call the Ford dealership and find out what the holdup was. I now spoke to Susan (keep in mind that this is now the fourth person to try and assist me with my repairs), who told me that my number had been called but that my phone was “disconnected”. I am currently in charge of a management team of about six managers, a staff of about thirty employees, and my supervisor has constant contact with me and seemingly they have no issue getting a hold of me, so for some reason her explanation didn’t really hold its ground. Needless to say, by now, I am more than frustrated. Not only that, but rather than assessing my vehicle and giving me a quote of all of its repairs all at once (because let’s be honest, they’ve had more than enough time to take the car apart and give me a COMPLETE assessment), the repairs just keep adding up and all of the sudden, my 2008 Ford Mustang has parts that they do not know if they can order or the specifics on when they can get them… Not once have they apologized or tried to atone for their shortcomings. I am now left with an undefinable timetable for my repairs, and rest assured that they will not hesitate once when they give me my over two thousand dollar repair bill. Well I can certainly tell you this, as long as I live and reside in the Lubbock area, as long as I know people like myself that drive Fords or that even may want to purchase one, I will make it MY MISSION to steer them away from your dealership. This is flat out ridiculous, and I will let all social media outlets know what kind of business you people are running here in Lubbock. I am not looking for “hand outs” of any kind, the satisfaction alone of saving others from the amount of strife that you have caused my wife and I should be compensation enough.
candicegoldfinch4/23/2015 05:27:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Matthew walker
I received great customer service at this dearlship. The staff was kind and helpful. They fixed the issues wrong with my car in the service department . I had to wait a while but the waiting area was nice and clean, had comfy seating with a big screen and free coffee and sodas. I was also offered a ride home by staff three times which was also a very kind gesture . I would definatley recommend them .
Techsan044/09/2015 12:06:43 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Logan Lopez
I brought my pickup in for repairs they told me the fuel pump went out and they need to replace the fuel system due to metal contamination. I gave them my extended warranty paper work and told them to go ahead and get started. I would cover what ever I needed to. They sent me a quote and told me what the warranty would not cover. I double checked the parts prices with their parts department and they where 20 30 dollars cheaper than the service department prices. DO NOT GO TO GENE MESSER THEY ARE CROOKS IN THE SERVICE DEPARTMENT. and by the way it has taken them a week before they even ordered the parts. Who knows when I will get my pickup back. They did say they would fix the prices on the parts I guess I will find out when I get my truck back.
ivalles12/29/2014 08:54:54 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Kevin Mcdonald
The gm Jimmy Stallings would not address the issues that I was having with the service department and pawned me off with a finance manager.The service director chip woody was also too busy to address my issues. I have purchased over 10 vehicles from this dealership and I will not be buying anymore from these folks.
12
Next »
This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Close