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Gene Messer Ford of Lubbock

6000 19th St.Lubbock, TX 79416
1-877-926-72091-877-926-7209

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional qu ... Read more
At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional questions, please don't hesitate to contact us.

Why You Should Buy a Used Car From Us

At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional qu ... Read more
At Gene Messer Ford Lincoln, we pride ourselves on fair, competitive pricing along with total transparency and 1 OF A KIND customer service. Should you have additional questions, please don't hesitate to contact us.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 2.0
    Customer Service
  • 2.0
    Quality Of Work
  • 2.0
    Friendliness
  • 2.0
    Overall Experience
  • 2.0
    Price

Dealership Reviews

1 - 5 of 5 
candicegoldfinch4/23/2015 05:27:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Matthew walker
I received great customer service at this dearlship. The staff was kind and helpful. They fixed the issues wrong with my car in the service department . I had to wait a while but the waiting area was nice and clean, had comfy seating with a big screen and free coffee and sodas. I was also offered a ride home by staff three times which was also a very kind gesture . I would definatley recommend them .
Techsan044/09/2015 12:06:43 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Logan Lopez
I brought my pickup in for repairs they told me the fuel pump went out and they need to replace the fuel system due to metal contamination. I gave them my extended warranty paper work and told them to go ahead and get started. I would cover what ever I needed to. They sent me a quote and told me what the warranty would not cover. I double checked the parts prices with their parts department and they where 20 30 dollars cheaper than the service department prices. DO NOT GO TO GENE MESSER THEY ARE CROOKS IN THE SERVICE DEPARTMENT. and by the way it has taken them a week before they even ordered the parts. Who knows when I will get my pickup back. They did say they would fix the prices on the parts I guess I will find out when I get my truck back.
ivalles12/29/2014 08:54:54 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Kevin Mcdonald
The gm Jimmy Stallings would not address the issues that I was having with the service department and pawned me off with a finance manager.The service director chip woody was also too busy to address my issues. I have purchased over 10 vehicles from this dealership and I will not be buying anymore from these folks.
JoeDale12/08/2014 12:07:47 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Annesa
listing vehicles online cheap to get you in the store. they get your keys and will not return them to you. really a bunch of crooks.
cmcruise10/03/2012 11:23:17 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Brent
Poor service, Gave me false information of status/expecation twice, had car for 2 days and never provided service for recalls/missing issue. When trying to get intouch with manag. I was given the run arounds.
Gene Messer Ford of Lubbock responded to this review
6/11/2013
We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy your car and the service we provide. If there is anything we can do to ensure this, please let us know.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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