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Scoggin Dickey Chevrolet Buick Subaru

6210 FRANKFORD AVENUELUBBOCK, TX 79424-2705
1-866-360-18851-866-360-1885
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Our family business has served the Lubbock, Amarillo, Midland, Texas and Clovis, New Mexico communities for over 83 years. We are dedicated to quality customer service, g ... Read more
Our family business has served the Lubbock, Amarillo, Midland, Texas and Clovis, New Mexico communities for over 83 years. We are dedicated to quality customer service, give us call you will be glad you did! We will ship any car or truck to anywhere in the US just like our worldwide known GM Performance Parts Department. If you are are looking for a New Chevrolet, Buick, GMC or Subaru you have found the right place! Vist us at scoggindickey.com or scoggindickeysubaru.com.

Why You Should Buy a Used Car From Us

Our family business has served the Lubbock, Amarillo, Midland, Texas and Clovis, New Mexico communities for over 83 years. We are dedicated to quality customer service, g ... Read more
Our family business has served the Lubbock, Amarillo, Midland, Texas and Clovis, New Mexico communities for over 83 years. We are dedicated to quality customer service, give us call you will be glad you did! Please visit us at scoggindickey.com. We will ship any car or truck to anywhere in the US just like our worldwide known GM Performance Parts Department.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 3.0
    Quality Of Work
  • 2.6
    Friendliness
  • 2.6
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 23 
Matt G.4/07/2015 12:09:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:James Hardin
I have purchased used vehicles from Scoggin-Dickey multiple times over the phone--sight unseen. I count on them to tell me all about the vehicle and I purchase it based on what they tell me. They have never let me down--when I receive the vehicle it is just as they have described, oftentimes better. I highly recommend this place.
Tw12092/13/2015 12:57:18 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service technician
I took my Silverado here because I received a low oil pressure warning. After they checked it out they said that I was several quarts low on oil which I had just checked not 3 days prior to the warning message. It was time for an oil change as well and was only 100 or so miles over. The service technician basically tried to make me feel like a complete idiot. The entire one on the phone he just seemed really fed up and didn't sound like he believed a word I said. I asked if there were any leaks and with a condescending "what kind of stupid question is that" voice, the technician pretty much told me it was my fault and that I need to check my oil more frequently. I won't be returning here anytime soon if I'm going to be treated rudely on the phone and if the technicians are going to make people feel stupid.
Eroc1/14/2015 09:54:21 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Various
I have owned 3 WRX's two serviced by Alderson and my 3rd at Scoggin. My first experience with the Service Department was right after they purchased the Subaru franchise from Alderson. I took the car in for the break in oil change. They had no knowledge my car needed to be serviced at 1000 miles. I have had this done previously on two WRX's as per the requirements for maintenance told to me by the person who sold me the car (told the same for the third). They used my owners manual to figure out how to change the oil and they charged me for something that should have been under the service plan. Knowing everything was new I went ahead and paid for the oil change as I wanted to build a good relationship with them starting out. I know they used the manual because they left grease and finger prints all over my glove box and owners manual on the how to change your oil page. I was thrilled to discover that after I paid for something I shouldn't have. None the less, I decided it was best to move on and accept they were still trying to get everything settled. Service number Two. I had an issue with the Brake Pedal switch that signals the tail lights. I figured out just recently the switch fails, the brake lights don't light, my ABS, Hill Assist, and Traction Control lights light the dash up. They had the car for 12 hours and stripped apart most of the interior consoles and failed miserably at putting them back together...my center console still does not close correctly for what looks like a switch that may need a click or two adjustment. It was so bad when I left I stopped turned around and made them snap pieces back together they left apart inside the car when they returned the car to me. I was thrilled to hear all the new noises my Subaru made after they loosened so many factory tightened bolts on the dash pieces. They also stated they could not find an issue. Service number Three. I requested they change my brake pads as they were worn out. They used vice grips and were so careless with my car that they ruined the painted surfaces on all 4 calipers. I contacted Subaru and reported them and requested to take the car elsewhere due to negligence. Subaru stated after submitting pictures and proving Scoggin had done the damage, that they have to make the repairs. I couldn't take the car to any other dealership. So I went back and all four calipers were replaced and at the time, I was satisfied with the job. After that I started hearing terrible popping sounds I took the car in because the scratch plate was missing clips and was worried the scratch plate was binding. 12 hours to put some of the plastic clips on I leave with the car and it's still making the terrible noise. I was also told they didn't replace all of the clips and that some were still missing. Those were on order and I would be called when they arrived. A month or so goes by and I find that the noise is from the brake pads that they just serviced. I called to schedule service and by this point I have drove on them awhile and am pretty concerned. They didn't seem to know I had any parts on order! For awhile now, each time I call for service they are a week out minimum. The people that I talk to on the phone always sound annoyed they have to talk to anyone. I started to pay attention over the last year and realized this place looks extremely overworked. I don't fault the Service Departments ability to accomplish what I have asked correctly. I fault the overall efficiency of the place and there not being enough staff to correctly deal with the influx of customers. This has been such a terrible experience over the last two years that I am considering selling what I consider to be my dream car cause I can't watch it fall to pieces due to horrible service. I never write reviews positive or otherwise but feel compelled to warn others in this case. I will also be reporting them to Subaru again. My advice if you live in Lubbock look elsewhere and don't by a Subaru. No matter how good of a car they are if you can't find someone who will take care of them, what is the point? If anything happens you will have to wait a week at minimum for them to just look at the car. Who knows how long for parts and them to actually fix the issue.
Lori101512/27/2013 11:15:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:John Keyes and john green
Great and professional sales staff new and preowned. We bought a gmc yukon and love the vehicle. Their certified selection is unmatched. Also they have a great service and parts department.
lsubcol9/27/2013 07:55:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:David Rea
I will NEVER go back to Scoggin-Dickey!!!! I had a service plan with Subaru that they would not honor saying that I had used it all up. Excuse me, I have the paperwork showing that I have the plan and I'm under the mileage and years! I agree with the poster who said they take advantage of women! If I had been a man, I don't think I would have had the same issue. Then on top of not honoring my service plan, they said that my air filter was incorrect (by the way, the dealership I purchased the car from put that in - I tend to believe them over these phonies!) All they gave me was a bunch of b.s. and that's just the nice terms for this website. On top of all that, I waited 40 minutes for a shuttle ride when I needed to be someplace - it's just a good thing I gave myself enough time. I've been to three Subaru service departments and to many others with other vehicles and this is BY FAR THE WORST I've ever been to. I will drive hundreds of miles to get the car back to where I purchased it from and have it serviced there just to avoid their crap!!!
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