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Courtesy Ford Lincoln

1600 Yellowstone AvenuePocatello, ID 83201
1-844-319-92481-844-319-9248
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a Used Car From Us

Get a well-maintained, competitively-priced, used Ford or pre-owned car in Pocatello at Courtesy Ford. Our auto technicians perform a detailed inspection on every used c ... Read more
Get a well-maintained, competitively-priced, used Ford or pre-owned car in Pocatello at Courtesy Ford. Our auto technicians perform a detailed inspection on every used car, truck, SUV and van at our Ford dealership. While Courtesy Ford is the premier location to buy a Ford, we also stock used cars by many of the world's other top automakers. Browse our inventory of used cars for sale in Pocatello to view details about our low priced, high-quality pre-owned vehicles.

Languages Spoken

  • Español

Dealer Disclaimer

PRICE DOES NOT INCLUDE DEALER DOC FEE, TAX, LICENSE AND TITLE FEE. Price subject to change.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.7
    Quality Of Work
  • 4.1
    Friendliness
  • 3.7
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 8 
eadkerson9/23/2014 04:13:12 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Service Anthony, Service Jacob P
**edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of my issue below, the dealership management contacted me and offered to make it up to me. They had me bring my car back the next day. When I arrived I was given VIP treatment, they had the oil I requested, and serviced my vehicle 100% free. They were fast, friendly, and most importantly seemed to do a good job and take good care of my vehicle. They filled my tank with premium to make up for the extra trip and had the detail guys spruce it up a little. I've had many bad dealership experiences in our area lately, and I was glad to finally feel good about the service I received. The manager admitted it was some poor communication that had inconvenienced me before, and he seemed sincere when he said they would address the issue internally.** I live 60 miles away, but I wanted my new Ford serviced at a Ford dealership. I called ahead to make an appointment and ask a few questions. My main two (maybe three) concerns were 'is Full Synthetic Motorcraft oil available?' and 'will my earned owner advantage points work at this dealership?' A service writer named Anothony informed me that Motorcraft full syn was available for my oil change, and I could use my Owner Advantage Rewards. I made and later confirmed my appointment, the service writers mentioned my concerns and the full synthetic oil each time I spoke with them. This morning I drove into Pocatello (the 60 mile trip used about 2 gallons of fuel each way in my Focus ST) and made it to my scheduled service a bit early. When I mentioned the Owner Advantage program the service writer I was working with told me that I could NOT use my Owner Advantage Rewards. This was disappointing as I was counting on using my rewards to pay for at least part of this service and make it affordable for me. I asked for a price on a LOF without the rewards. He pulled my VIN and went to parts to price the full synthetic oil. They informed me that I had a choice between Mobil 1 and Carquest brand oil (No Ford Motorcraft Oil available at this Ford dealership without special order), turns out Anthony lied about the availability. And although I can buy Motorcraft Full Syn in town for just under $10 a quart (they didn't let me know I needed to bring some), they wanted over $70 for 6 quarts of what I believe to be an inferior lubricant. My appointment was scheduled for a week, and no oil was ordered for me. I had two seemingly minor concerns and they lied about both of them. I drove 60 miles, wasted 4 gallons of fuel and about 3 hours of my day...for nothing. Whats the point of calling ahead with questions if you can not get accurate answers? I won't be back, and I am writing a similar review in all the places one can review a business. I don't want anyone else to feel the way I do right now. I've bought several new Fords, and I'm quite loyal to the brand of vehicles...but if there is no where reliable to get Fords worked on in our area, maybe next time I'll try a different manufacturer.
Courtesy Ford & Lincoln responded to this review
9/23/2014
Hi eadkerson, I understand why this experience was frustrating, and I'd like to apologize for the miscommunication that occurred between scheduling your appointment and when you arrived. I understand that Hank, our General Sales Manager, has contacted you and I'm glad you'll allow us another opportunity to make this right, free of charge. I do want you to know that we have discussed this concern with our service department and have cleared up the confusion on our end. Our business development agent is newer to the Ford program and misunderstood that the Owner Advantage Rewards accounts are in fact, dealer-specific when he advised you otherwise. We have provided him with additional resources to help him better understand the program going forward. We will also update our internal processes to ensure we more thoroughly obtain all pertinent information so we can order all parts needed prior to your arrival on future appointments, if we redeem your faith in us. I thank you again for allowing us the chance to provide the exceptional level of service you deserve as a loyal Ford family member. Please do not hesitate to contact Hank or myself if you have any questions in the future. Sincerely, Ellen Lalande Online Community Manager Courtesy Ford & Lincoln 208-238-1600
mevaughn8/06/2014 07:11:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dale Fayle,Kelly Fayle
I have purchased new vehicles from this dealership and sales person before and when I needed a new truck I came back to them. They were just as good or better than before.
wbrhine6/16/2014 07:01:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Brennan
Courtesy Ford is a wonderful place to purchase vehicles. I've purchased several vehicles from them over the course of the last 14 years and all of their representatives have been very professional and enjoyable to work with. However, if you purchase a vehicle through them or any other dealership and are offered GAP insurance through the Safe-Guard GAP company, keep in mind that from my personal experience, Safe-Guard is very difficult to work with when it comes to actual GAP coverage, they are more expensive than going through your own financial agency and they do have ways to make sure you do not get the coverage that you have paid for. Talk with your loan specialist regarding the options they have for GAP insurance coverage. It's not expensive but it can be a financial life saver in the event of an accident.
Noscuda3/11/2014 03:56:56 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Loren Villano
Never return. No courtesy Pulled my credit on a sold truck. Wasted my time Never called back. I understand the truck is for sale tell there's money but I thought pulling my credit and dealing with me gave me time to know if I can get qualified. Never again waste my time on a dealership that won't even return a phone call
Hairhunter11/04/2013 06:40:54 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Curtis Scott
I purchased a 2003 Ford Expedition via Car Trader on the internet from Courtesy Ford. Curtis Scott did a walk around of the vehicle with me on the phone, Describing the Expedition and answering all my questions. I purchased the SUV sight unseen, and Curtis had the Ford shipped to me, 780 miles away. Buying a used vehicle strictly on a salesmans word, is not the safest way to get the used car you are looking for! But in this case I could not be more pleased. Curtis did everything he said he would,and the Expedition arrived exactly as described. I would not hesitate to buy another vehicle from Courtesy Ford!
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