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Lithia Chrysler Jeep Dodge RAM of Pocatello

2929 Pole Line RoadPocatello, ID 83201
1-855-865-21031-855-865-2103
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

With more incentives than ever before, now is the time to buy a new vehicle! We have over 15,000 new vehicles in our Lithia dealer network! New vehicle rates are at an "a ... Read more
With more incentives than ever before, now is the time to buy a new vehicle! We have over 15,000 new vehicles in our Lithia dealer network! New vehicle rates are at an "all-time" low! Enjoy the peace of mind that accompanies a full factory warranty, state-of-the-art safety and fuel economy, and the first-owner experience. We are consistently bringing buyers from out of state on our new vehicle programs - let us show you why!

Why You Should Buy a Used Car From Us

At Lithia, we take pride in our pre-owned vehicles! Every pre-owned car, truck, van and SUV on our lot goes through a thorough inspection and detail process. We have fant ... Read more
At Lithia, we take pride in our pre-owned vehicles! Every pre-owned car, truck, van and SUV on our lot goes through a thorough inspection and detail process. We have fantastic Manufacturer Cerfication programs to protect qualified models - and on any pre-owned vehicle with less than 80,000 miles, we include a standard 60-day, 3,000 mile comprehensive warranty. We have the largest pre-owned vehicle inventory in the state!

Languages Spoken

  • Español

Dealer Disclaimer

PRICE DOES NOT INCLUDE DEALER DOC FEE.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.2
    Quality Of Work
  • 4.4
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 66 
TR1235/26/2016 06:39:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ty Murray
Ty was very responsive and courteous to all the questions I asked and John was very organized and efficient, so that the paperwork was a breeze.
kduffin665/16/2016 11:04:30 AM
5.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Ron Weiland
It was simple and easy. Took care of my needs without much hassle. They got me scheduled in a timely manner and seem to have done a good job.
Jeanne in Poky5/11/2016 03:35:45 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Katie and new manager
I had my jeep serviced before an out-of-town trip and was told the tires were OK. Got thinking about it and realized I didn't know if they had rotated and balanced them or just eyeballed they. (No sticker for tire service performed there was put in my window.) Answer was - eyeballed. It had probably been at least 7000 miles since they were rotated and balanced. I also needed a tire that was going low looked at. I made an 11:00 AM appointment several days before to coincide with my work schedule. I took it in. It was obvious the shop was behind so I left for about 90 minutes and came back. Low tire was fixed but service work hadn't started. My work day starts at 1:30 and I told the shop I needed to have it by 1:00 PM when I scheduled the appointment. They had trouble finding a ride to take me to work. I mentioned I also have a wind noise in the windows when it's windy out. But noted if they were too busy I would schedule a time to have it looked at. At ~ 4:45 I called the service department. A technician was test driving my vehicle but the service clerk didn't know where they were. My vehicle was delivered at 5:45. Almost 7 hours after my appointment time. This caused me to be late for a company audit. At 2:00 AM when I went to leave my tire pressure was low, 30 PSI. I hoped it was a technical oversight. I drove two blocks and tire pressure went to 10 psi. I drove back two my work and had to unload my jeep and get help to change the tire. Then reload everything before commuting home. I happened to note that the mileage on the service paper work was 14503. I remembered the mileage as 15397 when I left my house which is about 6 miles from the dealership, the only place I went. The mileage on my odometer was 15474. I left a message for the service department. The manager returned my call at about 9:00 AM though I left the message at around 3:40 AM and specifically said I would call them when I got up. It is my position that the 4 and 5 were transposed when the mileage was recorded on the service record. This would mean about 71 miles were put on my jeep. The dealership is probably only about 6 miles from my place of work. The wind noise was not found. The manager suggested that the 3 and 0 were also transposed making the number of miles sound more reasonable at 44 instead of 71. Regardless, this is lousy service if you can even call it service. The only reason any service work was performed at the dealership was because I purchased they life time service contract. A service that is free with some other car manufacturers. If this dealership does not value me I will take my business to Idaho Falls even though it's a 50 mile commute one way. My tire service will be given to another shop.
Lithia Chrysler Jeep Dodge of Pocatello responded to this review
5/25/2016
I would like to apologize for the experience you had at Lithia Chrysler Jeep Dodge RAM of Pocatello. We strive to provide quality customer service. We want our customers to be satisfied with their automotive experience. I would like the opportunity to speak with you in regard to your experience at our Dealership. Thank You Ron Buschman Service Manager Lithia Chrysler Jeep Dodge RAM of Pocatello
Kreggmick4/07/2016 08:36:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Cairl,Chris Voorheis
Chris voorheis was the salesman he was wonderful to work with.johnny Cairl did the financing and he was wonderful also. We love that Chrysler took care of us . We will be life long customers .????????????????????????????????????????????????????????????????????????????
Blkghost3/17/2016 03:54:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Ron Weiland
This is s time where technicians can give my vehicle s look over as they change oil and service the vehicle. This is important as the mileage increases they can observe signs that need corrected
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Lithia Chrysler Jeep Dodge RAM of Pocatello : Pocatello, ID 83201 Car Dealership, and Auto Financing - Autotrader