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Ken Garff Volkswagen

195 East University ParkwayOrem, UT 84058
1-877-547-32571-877-547-3257
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

So what exactly is the benefit from buying from Ken Garff? We can answer that question in four words Value, Protection, Selection and Convenience.........We also sell B ... Read more
So what exactly is the benefit from buying from Ken Garff? We can answer that question in four words Value, Protection, Selection and Convenience.........We also sell BMW,Mercedes Benz,Honda,Toyota,Infiniti,Nissan,Mazda,Dodge,Chevy,Ford. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers.

Why You Should Buy a Used Car From Us

1. Here at Ken Garff Volkswgen we have the best selection of new and used vehicles in the area. To distinguish and strategically position its dealerships, Ken Garff retoo ... Read more
1. Here at Ken Garff Volkswgen we have the best selection of new and used vehicles in the area. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. 2. Community Philanthropy The Ken Garff Automotive Group believes in giving back to the communities in which it serves. Since Ken founded his business over 75 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organization

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.1
    Quality Of Work
  • 4.8
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 40 
MyFast16/15/2015 09:20:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Winston Bennion
I had an emergency and needed service. They not only worked me in but also performed the service in record time so I could get back to my daughter in therapy. Thomas in service knows the true meaning of customer service that is genuine. I really appreciate the great job they did!!
colbycook5/20/2015 01:09:16 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Thomas Watson
Ken Garff in Orem mis-diagnosed my car would of cost me 3500.00 but all it needed was a simple alignment! I purchased a 2015 VW Jetta from an online auction. After I picked up the vehicle and found it was not driving stright. So I took in into Ken Garff in Orem. Talked with Thomas who was extremely nice and told him I needed to get an alignment done. He called me back after a few hours of having the car and told me there was $3500.00 of damage that needed repaired before an alignment could be done. So of course I took the car that was rated a 4.5 out of 5 back to the manhiem auction in SLC. Manhiem being a 3rd party arbutrator told me that there was nothing wrong with the frame or sub-frame and that all the car needed is an aligment. I'm not sure why Ken Garff service wanted to charge me 3500.00, I assume they where a little upset that I didn't buy the car from them and they wanted to stick it to me as much as they could. But the whole experiance was a lot like going to the dentist when all you really need is a cavity but they wanna do a root canel, replace the tooth with crown. Why? cause they can!
Ken Garff Volkswagen responded to this review
6/12/2015
Colby, we regret that we were unable to provide you with the experience you anticipated when coming to our dealership. We hold ourselves to a high standard and would like to prove that to you by doing what we can to change your experience to a positive one. Please contact our Customer Advocacy Manager, Cortney Alan at calan@kengarff.com.
Steveperry4/30/2015 05:16:38 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Clint
Fantastic service and personal attention. Can't ask for better service. If you are in the market for a new car go see Clint. You will be in great hands.
ottadad8/27/2014 07:36:17 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Shane... pretty much whole service department
Absolutely HORRENDOUS service department. After buying a new Jetta from them and owning it for 2 months the trunk latch broke so I took it into customer service. After 2 and a half hours of me sitting in their lobby not knowing what was going on they finally came and got me, telling me it was all fixed. As I was driving away they came running out and said they had confused my car with another and had dismantled some parts. BUT THAT'S NOT ALL. A few months after that my windshield cracked in half inexplicably while sitting in a protected parking space. I took it in and they told me "tough luck buddy." Long story short, Ken Garff VW Orem has TERRIBLE SERVICE. If you do decide to shop here, you will regret it if your car ever has any problems. Look elsewhere.
Ken Garff Volkswagen responded to this review
8/29/2014
We apologize for your frustrating experience at our dealership. We want our customers to feel well taken care of and we hate knowing that you walked away feeling anything but satisfied. Please contact Shane Botelho, our Service Manager, at 801-714-2331.
kathie91murray6/05/2014 04:29:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:clint mcintoch
Just purchased a vehicle from ken garff vw in orem. My salesman Clint Mcintich made this expierence easy & fun he was helpful and knowledgable. He & Mark in finance had me in & out in no time. Thanks to them I had a great buying expierence & I LOVE my new purchase!
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