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Ken Garff Nissan of Orem

285 West University ParkwayOrem, UT 84058
1-877-773-41171-877-773-4117
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Why should you buy your new Nissan from Ken Garff Nissan of Orem? We have been the #1 sales volume Nissan dealer in Utah on an annual basis since 2009! You can only do th ... Read more
Why should you buy your new Nissan from Ken Garff Nissan of Orem? We have been the #1 sales volume Nissan dealer in Utah on an annual basis since 2009! You can only do this by providing a truly exceptional sales experience and by giving customers the types of deals that make them want to keep coming back! We have a fully Nissan certified sales staff to answer your questions and have a tremendous finance department to help with any credit situation! At Ken Garff Nissan of Orem, We Hear You!

Why You Should Buy a Used Car From Us

Why should you buy your new Nissan from Ken Garff Nissan of Orem? We have been the #1 sales volume Nissan dealer in Utah on an annual basis since 2009! You can only do th ... Read more
Why should you buy your new Nissan from Ken Garff Nissan of Orem? We have been the #1 sales volume Nissan dealer in Utah on an annual basis since 2009! You can only do this by providing a truly exceptional sales experience and by giving customers the types of deals that make them want to keep coming back! We have a fully Nissan certified sales staff to answer your questions and have a tremendous finance department to help with any credit situation! At Ken Garff Nissan of Orem, We Hear You!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.2
    Quality Of Work
  • 4.0
    Friendliness
  • 3.8
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 89 
sweetpeasmomma4/21/2015 09:29:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Cory
Cory was very attentive, non-pushy, and really worked hard to get me the vehicle I wanted. The financing staff was great at working with me, and everyone was very nice without that "car-salesman eagerness" that can get so creepy. This is the second time I've bought from this dealership, and I would definitely recommend them.
perleugene1/12/2015 07:37:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Billy
I wanted to buy a Nissan. My drawback was I live 150 miles away, am 78 yrs old & have medical issues on oxygen. I called Ken Garff in Orem & was connected to a salesman named Billy. He was more than happy to help me out and set up an appointment with me. I told him what I wanted and what price I needed. By the time I got there he had located me just what I was looking for. I was very impressed with the service I received from him and the other employees involved. I was in and out very soon. He explained everything to me & couldn't have been more helpful. The people that brought me there were also impressed with the excellent service & said now they know where to go for good service. Thank you very much.
Angie12/30/2014 01:38:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Scott, Service Manager
I bought my 2013 Altima last year from Ken Garff of Orem. Once I left the dealership with my new car, I found the salesman had been very dishonest about several things during our transaction and I posted about this last year stating I would never step foot on that property again, absolutely worst car buying experience EVER! Well several things have gone wrong with the car since then including seat warmers that I discovered (when trying to get them repaired) that they were put in after-market even though I bought the car new - no problem just was not informed of that or how to use the electric start or that there was a trunk button on the back, etc., etc., all things I discovered as I used the car. So reluctantly I had to take the car back there for this repair. I spoke with the manager Scott several times about my experience and reluctance of which I was assured I would be totally taken care of, enough to win back my business - HOLY CRAP WAS THAT ANOTHER LIE!!! So I left a list of things that needed to be looked at, including the seat warmers, and asked for an oil change and tire rotation. (Now these items had already been discussed with the manager Scott but also left with two people at the shop when I dropped it off). Days go by and no one calls on the status of the car. I call and leave messages for the manager which are never returned. So I start calling the shop itself and leaving messages. After a week I finally get a hold of someone and they tell me the car is done and that they have finished all repairs and the oil change and tire rotation. So I go over the list with them and they are like "We didn't know about any of that". WHAT?!?! The seat warmers are why I brought it down there in the first place. They had only fixed a loose ground (AFTER A WEEK)! So another week goes by and they say they have everything done including oil and tires (as that was done very first I was told). I go down to get the car and as I am leaving I notice my dash says "Engine Maintenance" (change oil). I turn around and go back in and ask them about this and they say yes of course it was done, here let me check and show you. As they go through the computer, there is no record of the oil being changed or the tires rotated even though they told me on the phone and to MY FACE that the work had been done. BY FAR THE WORST DEALERSHIP, SALES PEOPLE AND SERVICE DEPARTMENT IN THE U.S.
Ken Garff Nissan of Orem responded to this review
12/30/2014
Angie, we’re very sorry that your recent experience with our service department was so disappointing. We would like to make things right. Please contact our Service Manager, Scott Moser, at 801-494-8631.
19bobster4710/16/2014 04:53:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:chris Edwards , Jose Feliz
My husband and I went in to Orem Nissan service to repair our XTerra. Well the poor old thing died in their lot. The new car agents, Chris and Jose were both working hard to get us into a car so we could get home. It took awhile but we left very happy with a 2014 Rogue. I will most definitely recommend this service department and especially the new car salesmen.
MottoKun10/09/2014 08:46:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andy Allen
Context--I'm an older, experienced car buyer. I'm a very picky, deliberative shopper who does a LOT of homework. I walked in to the dealership knowing exactly which car (model, trim, color, etc.) I wanted and what I was willing to pay (based on my research). This was the best car buying experience I've ever had. They found my *exact* car (from another dealership), beat the price I had found online, and then delivered it to my house (took them overnight to get it from the other dealership). Andy Allen (andya@kengarff.com) is a fantastic sales guy. Look him up. He'll take good care of you. Financing experience was flawlessly awesome too. Hence, 5 stars.
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