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Ken Garff Honda Riverdale

950 West Riverdale RoadOgden, UT 84405
1-866-879-64111-866-879-6411
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Buying a car from Ken Garff Honda Riverdale is a great experience.. We provide Garff Care with every purchase and sell into Salt Lake City, Ogden, Provo, Tooele, Draper, ... Read more
Buying a car from Ken Garff Honda Riverdale is a great experience.. We provide Garff Care with every purchase and sell into Salt Lake City, Ogden, Provo, Tooele, Draper, Sandy, Bountiful, West Valley, and West Jordan. We sell Honda, Toyota, Nissan, Used Cars, Chevy, Mazda, and all others. Call our internet sales department now with any questions. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers.

Why You Should Buy a Used Car From Us

Buying a car from Ken Garff Honda Riverdale is a great experience.. We provide Garff Care with every car we sell. Offering our services into Salt Lake City, Ogden, Provo, ... Read more
Buying a car from Ken Garff Honda Riverdale is a great experience.. We provide Garff Care with every car we sell. Offering our services into Salt Lake City, Ogden, Provo, Tooele, Draper, Sandy, Bountiful, West Valley, and West Jordan. We sell Honda, Toyota, Nissan, Used Cars, Chevy, Mazda, and all others. Call our internet sales department now with any questions. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customer

Languages Spoken

  • Español

Dealer Disclaimer

Ken Garff Honda Riverdale (Dealer ID 3769). Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance ... Read more
Ken Garff Honda Riverdale (Dealer ID 3769). Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.

State-Issued Dealer License Number

3769
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 129 
tephenie12/09/2015 11:27:50 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Philip Naluai,Isaac Maw,Tyler Briscoe,David Jacoby
i just bought honda cr-v touring from this dealer. i was very happy with their service, i highly recomended to all who want to become customer, they are very helpful honest and i got all the answer.
Stopp711/10/2015 10:01:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Atwood
Couldn't be happier with the service team, especially the service manager. Went to another place to fix my heater and they quoted me $1000 to fix issues based on their diagnosis. Took to Ken Garff for a second opinion and they were able to resolve my issue for less than $100. Brian was very informative and great to talk to- really made me feel as a customer that he cared about fixing the problem at the best price. I've had some recall and warranty items fixed there over the last few weeks as well and everyone I talked to was friendly. Kevin did a great job- even found my seatbelt under warranty that needed to be replaced when somewhere else quoted me $300. I will definitely go to them from now on instead of another auto repair shop! Quality service and more than fair pricing.
M.Miller10/24/2015 10:19:31 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Brian King
The service manager at Ken Garff located at 950 W Riverdale Rd rudely inferred that my wife was dishonest, when she claimed that the sunroof in her Honda Accord simply imploded. There was no rock chip, traffic or anything that would cause the sunroof to suddenly shatter inward. Honda Motor Costumer Service agreed that it is a reasonable expectation to be able to drive an Accord without the sunroof suddenly imploding inward. I was told it had happened before. They agreed to replace the sunroof prior to the Service Manager at Ken Garff, again disrespecting my wife and I. He interfered with our agreement with Honda. He told Honda representatives that the implosion was the latent effect of a rock chip. The General Manager was a man of quality. He offered three synthetic oil changes with wash for free to compensate. We never accepted. The Service Manager's conduct was repulsive. Disciplinary action should have been taken. His character should not represent an automotive dealership. M.Miller
Honda Owner10/11/2015 11:16:34 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jill
On 9/15 I went in for an oil change and purchased the package of 3 for $99.00. Typically, they will bring out the filter if it needs to be replaced and advise me on what work needs to be done, before pulling out the car. This particular visit, I was informed on everything when they had my car ready for me to drive out. My car was due for a transmission flush, needed an air filter, due for 4 new tires and an alignment. I asked the lady (I believe her name is Jill) checking me out if I could get a price on the best all season tires. She did have Brian King email me a quote for all of the work. The quote was very prompt and I received it the same day. After doing some research on the tires, I decided to call and ask one question regarding the warranty and schedule a time to have everything done at once. I did not mind that I would be paying a little more for the tires by having them done at this dealership (price was less at a local tire shop). It would have been more convenient for me to pay more and have it done at one stop on the same day. On September 21, 22, and 23, I called the service center at least 3 times per day, trying to find someone to answer my single question regarding the warranty of the tires. There was never anybody that was available to speak with me and the lady that was answering the phone (I believe it was the same lady for each call) did not know who I should speak to. I then asked to be transferred to Brian King (who did the quote), and the lady did not seem to know who that was, but transferred me anyway. I was forwarded to a voice mail each call with no message other than "you have reached extension ###" (something like that). I left at least 2 messages on that line and never received a call back. Also, I left at least one or two messages with the lady answering the phones, for Brian or Jill to call me back. On Monday September 28th, I still had not heard anything back from anyone at Ken Garff. That day I called a dealership in Bountiful, Utah, was directed to someone that picked up their line, asked my single question regarding the warranty and had my car in on Tuesday. This location was able to provide all 4 new tires, an alignment, an air filter and the transmission flush, and saved me over $100 off the quote I received from Ken Garff. I did not even state an amount that I had been quoted. The cost/expense of the work was not important to me on this visit. I needed an answer and the work to be done in a timely manner, as my schedule is very tight. I have always been happy with the service that I have had at Ken Garff in the past and feel it is unfortunate that I was so displeased with the service and follow through that I experienced with this event. (This was an email that I sent to Joey Burns at Ken Garff on Oct. 7th and as of Oct. 11th, I have not even received a curtesy reply.) Lisa in Davis County
Atticus8/30/2015 04:07:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mario Saucedo
My wife and I took our time researching midsized sedans, test driving, studying incentives and dealing with the desperate and exhausting sales tactics of new car dealerships. On August 29, 2015, we did a marathon blitz of three dealers and came out frustrated by the pressure tactics including the classic here is my family pictures and photo album of my kids to the you cant leave until you meet our manager, CEO and Chairman of the Board who all ask you the golden question, "What will it take to get you to leave here with a new car?" I responded, "A Miracle." The rest of the conversation was how they would work a miracle by selling me a car at 500 below MSRP. I guess I believe in a different kind of miracle. I did not hold out much hope to buy a Honda Accord. Lets face it. They are great cars and very popular. They do not have to dicker muc//h. We met Mario Saucedo and discovered that buying a car can be as pleasant as checking out books at the library. He applied no pressure. He said, lets start at this low ball number (which was far below the miracle number others were pushing) and Wallah.... we had a car. There was no eagerness by him to close the deal. Just a matter of fact, "Lets see if we can do this." When it was done. I felt no stress. Only peace of mind and I frankly wanted to meet this guys family and have them over for a barbecue. That is how business should be done and this is what you get with Mario Saucedo and Ken Garff Honda in Riverdale. Impressed and relieved. signed. Robert S. Kaysville.
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Ken Garff Honda Riverdale : Ogden, UT 84405 Car Dealership, and Auto Financing - Autotrader