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Bill Luke Chrysler Jeep Dodge RAM

2425 W Camelback RdPhoenix, AZ 85015
1-866-497-21841-866-497-2184

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience ... Read more
Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience is like no other. Come visit us today and experience the difference.

Why You Should Buy a Used Car From Us

Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience ... Read more
Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience is like no other. Come visit us today and experience the difference.

Languages Spoken

  • Español

Dealer Disclaimer

*Price includes incentives and rebates and applies to conventional financing only. Certain conditions apply. Financing by Chrysler Capital may be required for Bonus Cash. ... Read more
*Price includes incentives and rebates and applies to conventional financing only. Certain conditions apply. Financing by Chrysler Capital may be required for Bonus Cash. Pricing is only available for prime lender financing through Bill Luke. Financing not obtained by us, non-prime and cash transactions may result in an increase in price of $1,000 or more. Any and all actions must be in Maricopa County, AZ. Second key, floor mats, owner's manual may not be available on all pre-owned vehicles.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.6
    Quality Of Work
  • 3.6
    Friendliness
  • 3.4
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 132 
100thannychallenger7/09/2015 06:54:08 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Earl Service Manager
I purchased my 2014 Dodge Challenger from Bill Luke 9 months ago and the experience was very good. Not "awesome" but good. No pressure from sales, salesperson was extremely accommodating when I wanted to tour the lot and look at other vehicles before my purchase. The price I got was pretty darn good to (and I did a LOT of research on price on this car). While signing the paperwork with a manager I got the usual pressure to purchase aftermarket stuff like extended warranty and security devices but he wasn't obnoxious and was just doing his job. I actually did end up getting an extended warranty. Overall, a far better experience than I anticipated as there was no baiting and switching, no misrepresentations and no high pressure...all things you've come to expect from buying a new car. Again, was it an awesome experience? No. But it was pretty good. I'd say a B+. Service gets an A. I had a couple of minor issues (tire related) and the service manager, Earl, invited me to come in without an appointment. I showed up, found him and he took his time with me examining the issue, calling his accessories manager over (who was also very nice) and answering all my questions. Even though they were busy he never rushed me or tried to get rid of me once he felt he'd answered my questions. Definitely a better experience than I've had at some other dealerships. All in all, my interactions with Bill Luke Chrysler/Dodge have been pleasant and more than satisfactory.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
7/13/2015
Thank you for taking the time to share your buying experience here at Bill Luke. Thank you for choosing Bill Luke for your automotive needs.
Elyse.lever7/07/2015 07:42:25 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Cody
Parts were $115 and labor was $350 for a 'leak'. Process was simple just pricey--They could have atleast run my car through the wash-- super disappointing.
FrankWood6/27/2015 03:39:01 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Earl Gould, Kim Carter, Don Luke
Worst experience ever!!!!!. Beware! do not do business with Bill Luke Doge. I brought my car to them to get serviced and while in their possession they wrecked my car on the test drive. The accident was not their fault however they did not help at all to get my car fixed. In fact they made me pay for the loaner car that I get when servicing my vehicle, pay for the alignment and other work performed even though my car no longer runs and they made me pay for the tow of the vehicle from the accident site to the dealership when they are the ones who ordered it to be towed. The GM Kim Carter and owner Don Luke do nothing but lie to you. They both told me that they lose $1000 on every vehicle the sell and they do not make money selling vehicles. Don Luke actually hung up on me during a conversation. Stay away from this dealership. Worst Customer Service I have Ever Experienced.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
7/06/2015
I mentioned the names in the review. I dealt with Earl Gould (service manager), Kim Carter (GM), Don Luke (Owner). Let me know if you need anything else to help this from happening to your customers. I have never been treated so poorly.
gabenocon6/15/2015 09:15:56 PM
1.5
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Betancourt
I put starting offer in for a white 2014 Chrysler Town & Country this afternoon and spoke with the person in the title box. I did my math ($20673+8.05% tax)+2% license & registration fee) which totals to about $22730 (not including the $199 vehicle theft registration and $399 dealer docs and admin fees (which I assume was standard fees from previous vehicle bought somewhere else in Phoenix) and made a what I think was a reasonable offer with a wiggle room of $600 ($199 + $399) at $22,500. Joe calls me back and tells me we're $600 apart, and continued to explain bottom price, etc, etc and they want to sell the vehicle and they did not want to go under on a vehicle. So, just as I mentioned to him that I read the carfax on the vehicle and told him the vehicle was bought at an auction (thinking maybe we could split the difference between $600) he quickly said "This conversation is over! That is the price and that's what we're going to sell it for!" (with a take it or leave it attitude) and hangs up the phone. Now I understand that they are competitively priced than the other ones posted on autotrader and the dealership has to make money to pay for the giant overhead. But geez! This guy's attitude over the phone was insane! All that over a "this car was bought at an auction" comment which was available free to the public on autotrader's carfax link. I am calling again tomorrow, yes they have good prices, you just gotta get over the bad apples.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
6/16/2015
We'd like to learn more about what happened. Our manager Rick Ventrella would like to personally apologize for your experience. Please call him at 602-336-1492.
Doit Miller6/02/2015 01:52:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Lionel Herbert
I have been very pleased with the entire purchase process from Bill Luke. The first contact a new car buyer has is the sales person and everything will get either better or worse from that point. I must say that Lionel Herbert, my sales person, from the first handshake to the final hand shake when driving the new car off the lot was quite an enjoyable experience. From that , I have purchased three other new cars from Lionel over the past two years. I have recommended Bill Luke and Lionel to other people that have thanked me many times for a great buying experience.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
6/02/2015
We just wanted to send out a big THANK YOU!!! From all of us here at Bill Luke for your ongoing patronage- we sure do appreciate you... and thank you so much for posting your reviews online.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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