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BMW North Scottsdale

18018 North Scottsdale Rd.Phoenix, AZ 85054
1-855-824-33641-855-824-3364
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a New Car From Us

BMW North Scottsdale is Arizona's Premier BMW Dealership for both new and Certified Pre-Owned BMW vehicles. As a Penske Dealership we pride ourselves on not only earning ... Read more
BMW North Scottsdale is Arizona's Premier BMW Dealership for both new and Certified Pre-Owned BMW vehicles. As a Penske Dealership we pride ourselves on not only earning your business for this BMW, but for all of your future driving needs. Call and ask for INTERNET SALES today at 1-855-282-5846 for details.

Why You Should Buy a Used Car From Us

BMW North Scottsdale is Arizona's Premier BMW Dealership for both new and Certified Pre-Owned BMW vehicles. As a Penske Dealership we pride ourselves on not only earning ... Read more
BMW North Scottsdale is Arizona's Premier BMW Dealership for both new and Certified Pre-Owned BMW vehicles. As a Penske Dealership we pride ourselves on not only earning your business for this BMW, but for all of your future driving needs. Call and ask for INTERNET SALES today at 1-855-736-0587 for details.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. We cannot be responsible for typographical and other errors that may appear on the site. If the posted price for a vehicle is incorrect due to typographical or other error, this dealership is only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 3.4
    Quality Of Work
  • 3.2
    Friendliness
  • 2.8
    Overall Experience
  • 2.7
    Price

Dealership Reviews

1 - 5 of 190 
sheltonAlton10/07/2014 11:41:49 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Scott Bilgo
This dealership sold me a car with a good Carfax. 2 months later an accident poped up on the Carfax from months prior. the said sorry, but.........nothing. Look at the reviews and it paints a very clear picture. They are a Scottsdale BMW dealership whose rating is 3 stars out of 5. Enough said!!!!!
sarae88887/27/2014 01:17:17 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ty Vilhauer
This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on his professionalism and the way he approaches and strives to help his customers. He went above and beyond to ensure the sales process went smoothly, and was able to take care of everything in about half the time I had expected. And when I informed him I was not able to drive up to Phoenix the same day to sign the paperwork and take delivery of my new car, he decided to make it convenient for me by driving the car all the way down to Tucson. Now that's what I call GREAT customer service! I will definitely purchase my next car from BMW North Scottsdale.
BMW North Scottsdale responded to this review
7/28/2014
sarae8888, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Ty for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! BMW North Scottsdale
DolceDolce7/14/2014 10:29:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:AJ Byrne
AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that they do an excellent job here, so we went with his recommendation. We researched between the ceramic tint and nano tint, and decided to purchase the nano tint. There was a small price discrepancy between what the other service consultant told us on Saturday, when we stopped in to pick out the tint. AJ honored that quote, without me having to ask. AJ was prompt, and quickly greeted me in the service drive and was very professional. When my car was ready, he called me - it was ready even earlier than anticipated. My tint looks awesome. We have a black on black 528 and selected the nano 5 for the back and 35 for the driver and passenger windows. It looks so nice. I highly recommend this combination. AJ was extremely helpful and easy to work with. Also I should mention here that the entire staff was friendly, from the valet staff to the cashiers at the counter, etc. The Sales Mgr was also extremely customer-focused. On Saturday he stepped outside his office to make sure everyone in the office area had been helped.
BMW North Scottsdale responded to this review
7/16/2014
DolceDolce, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Charlie for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! BMW North Scottsdale
Twolver7/13/2014 08:47:51 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Robin Sarno,John Sarno
I was looking to buy a new car and wanted to try different types out including BMW. I went in interested in the 535i and 528 and wanted to drive them both. I got to drive the 535i but was reminded by the person with me that I couldn't afford it. I am not the typical BMW buyer but I am not sure why he felt the need to say I couldn't afford something as he hadn't seen any of my bank accounts. I then wanted to try out the 528 and was told they don't have any. I was shocked a BMW dealership didn't have any but knew I could drive it somewhere else and was only test driving cars to see what I liked. On leaving one lady asked if I got to drive the 528 and I said no. She found one for me to drive, in fact they had MANY of them. My boyfriend was told he couldn't drive a car until he bought it first. He isn't looking this year but for next year so he let it go. I drove the 528 and I liked the BMW the most of the cars. After being told many times I couldn't afford it by the Sales person I decided to search else where. I found another place that sold certified BMW's and went there and bought a 2014 535i with 8k miles 2 days later because yes I can afford it. I would have considered buying something there had I been treated better but I didn't even get to numbers because again I was told I can't afford it.
DolceDolce7/13/2014 08:17:05 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Charlie Scott - A+++++
We came in ready to purchase a car from BMW of Scottsdale, and had an issue there, right before signing, (issue was brought about by a different salesperson and had nothing to do with numbers). We walked out and decided to give the dealership another try the next day, but with a different salesperson. The next day we returned to the dealer, and switched salespersons and started working with Charlie Scott. If I could pair an excellent supportive salesperson with an excellent car, it would be Charlie and the BMW 5 series. Charlie was effortless to work with - very professional - the caliber you expect when you are about to purchase a car for $55K. We worked out some great numbers with Charlie, and told him we would think about it - the dealership was already closed and we were exhausted from the weekend spent trying to buy a car. That night as we were heading home, we stopped by one more place just for a quick look and made a purchase from another dealer. This was not Charlie's fault - they just happened to have the exact car we wanted, without having to wait on it coming in. However, because we would have signed with Charlie anyways, we did want to put this review out here. We had been in the buying process for 2 months and overall it was not enjoyable at some places. We do feel that much of this is a direct reflection of the experience you have with the salesperson. I like having a partner in the process - not someone who argues with me, gives me vague information or refuses to handle a simple request prior to signing. Charlie is everything you expect in a salesperson: helpful, knowledgeable, agreeable, customer-focused, willing to make sure you are in the right car, solution-oriented. He has many awards displayed behind him at his desk and I can see why - he's in a league all his own, as reflected by his Silver standing award - which only the best of the best earn these. They earn this through hard work, customer service, great ideas, strong partnerships as well as sales. If you have just started your search, I recommend Charlie Scott.
BMW North Scottsdale responded to this review
7/14/2014
DolceDolce, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Charlie for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! BMW North Scottsdale
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