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Henry Brown Buick GMC

1550 E Drivers WayGilbert, AZ 85297-0402
1-855-492-39511-855-492-3951

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Remember, at Henry Brown our philosophy is simple. We start with the lowest prices, we give you more for your trade and we always have a great selection to choose from.

Why You Should Buy a Used Car From Us

Remember, at Henry Brown our philosophy is simple. We start with the lowest prices, we give you more for your trade and we always have a great selection to choose from.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 3.9
    Quality Of Work
  • 4.6
    Friendliness
  • 4.1
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 44 
sed0411482/22/2015 01:42:13 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Salesman.- Jerry Pryor
The Service Deparment was made aware of the noise on the retractable running board on the drivers side during Denali being cleaned / detailed a couple days before I came to pickup the Denali. I was told the Service Department was going to fix the noise and would be ready by the time I came to do the paper work and pick the 2015 Yukon XL Denali. When I arrived at Henry Brown GMC, the Sales Jerry took me over to the Denali for my inspection and during the inspection the noise was still in the running board, Jerry to me the Service Manager told him to tell me to drive it for a few days and see if the noise went away, I said what the Denali already had been driven 1500 miles at the Supper Bowl and Jerry said know but that is what he was told by the Service Manager to tell me, and if it did not go away schedule a appointment to get it fixed, you tell me what you would think if you just bought/leased a vehicle for $78,000.00 and and it made a terrible noise every time you open and closed the door? You ought to see the look on people's faces when I pull and park and open the door and close it, what impression do you think they have of a new GMC Yukom XL Denali. Now comes that really upsets me, I called and made an appointment with Service Deparment at Henry Brown GMC and that was for 2 days later, I arrived at the Service Center at 7:30 a.m. And was to,d it would take only a couple hours and go to waiting area at 10:15 a.m. The came and got me and told me they could not fix the problem and would need to order parts from the factory and come back the following Tuesday at 8:00 a.m. And they would fix the running board, and sent me on my way at 10:30 a.m. , so after spending 3 hours in the waiting room I drive away without the problem being fixed and need to come back again, which is a 40 min. Drive each way to the dealership. I do not think this is Jerry Pryor's (the Salesman I worked with) fault at all, it is the Sevice Deparment/ Managers
Aircraft2/05/2015 02:37:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Jurden
The purchase of our 2015 Terrain from Henry Brown (HB) was a wonderful experience. I have purchased thee vehicles from Henry Brown (Sun Pontiac) in the past including the 2015 Terrain. The sales team has always been very helpful, thery were patience, considerate and knowledgeable about the vehicles options/performance specification. That December morning was no different with Chris Jurden, he was very professional during our buying experience. Chris was very pleasant, courteous, knowledgeable and listened to our needs, buget restrictions and match the 2015 Terrain to us. The one thing that Chris done was ask for our COSTCO card and filled out the required paper work to receive a rebate, thank you Chris that money will be put to a good use. Chris made sure we had all the factory incentives and discounts that were available during the workup of the contract. We were able to chat about our families and found out about his Scottish connection as my wife is Scottish a neat conversiation. As I told Chris, I buy a car about every 20 years (I believe in getting my money worth) and I would be back to purshase my next vehicle from him. If Chris has left HB and not available at the time when I decided to buy the next vehicle. I will purchase it from HB under another sales team member. Hopefully Chis will be there to help us through the next buying experience. I love GMC products! Thank You Chris Jurden......! Michael & Martha
John P1/23/2015 07:48:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marlene Vairo
A very pleasant experience. Both DeWight Byron and Marlene Vairo were very knowledgeable, professional, and considerate. They and the dealership made a long day pleasant and fun. The deal was very good and quite reasonable.
erndog1/02/2015 01:30:35 PM
4.3
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:AL THOMAS, GARRETT REYNOLDS
WE HAD FUN WORKING WITH BIG AL THOMAS, AND GARRETT REYNOLDS. EIJI POLLARD WAS A GREAT HELP AS WELL. LOOKING FORWARD TO USING THEIR SERVICE DEPARTMENT.
az guy12/06/2014 03:01:33 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve Buckmeier - Service
I cannot speak to their sales and service with regards to buying a vehicle from them, however, as far as having my vehicle being serviced for maintenance items... I will NEVER go to them again. I have had two horrific experiences with them with regards to my tires....and the first word which comes to mind is incompetence as far as their technicians. Basic, common sense items I asked about or had serviced and they failed miserably on all counts both times. I don't normally write a negative review about a company and I could certainly write numerous paragraphs about the terrible service I had done with my vehicle...I will just say, if you "trust" them to provide competent and reliable service to your vehicle and your think you are safe driving you vehicle after it is "serviced"....you are sorely mistaken. Have it done at your own risk....I was fortunate enough, with my common sense, to not have a major incident with my vehicle on the road after they "serviced" it....however, you may not be as fortunate. You have been warned.
Henry Brown GMC Buick responded to this review
12/09/2014
Dear AZ Guy I want to thank you for taking the time to write your experiences regarding your recent service visit. Our guests’ comments give us important feedback on our performance and provide us with great ideas on how to improve our service. We would like to help you with your service issues but are having a hard time locating your service experience with us due to no name on record for AZ Guy. Please accept my most sincere apologies for your experiences with us here in our service center. Please supply our managers with your contact information and we will look into your concerns at once. Thank you again for you valuable remarks and we hope to welcome you back in a not too distant future. Sincerely Henry Brown Service.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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