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Henry Brown Buick GMC

1550 E Drivers WayGilbert, AZ 85297-0402
1-855-848-10181-855-848-1018

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Remember, at Henry Brown our philosophy is simple. We start with the lowest prices, we give you more for your trade and we always have a great selection to choose from.

Why You Should Buy a Used Car From Us

Remember, at Henry Brown our philosophy is simple. We start with the lowest prices, we give you more for your trade and we always have a great selection to choose from.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 3.9
    Quality Of Work
  • 4.6
    Friendliness
  • 4.1
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 45 
Phoenix17/13/2015 09:17:21 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike Meade
In the beginning I went to Henry Brown Buick GMC to get my air conditioning fixed for the summer (this was in May), and get my oil change and typical vehicle inspection. They ordered a new part for my air, turns out it was one of the hoses, and charged me $350 with the oil change and such. I also had them check out the shaking during idling my car was experiencing. They told me it was the motor mounts, and that all four would need to be replaced at $1000. When I asked my advisor how soon I would need them to be replaced, he replied to start saving now. Fast forward to about a month later when my air conditioning stopped working. I promptly took it back in (they were very accommodating and got me in the next day), and they told me it was the other hose that had broken this time. I was even taken back into the shop and shown the hose leaking (although there was no way for me to know if it was the new hose or the old hose). So, I sucked it up and paid another $325 to get it fixed. When my car was in this time, they cut off the dust/splash shield without my permission, and I only noticed recently when I saw some parts they didn't cut off hanging down to the ground. At this point I thought my car was getting too old, and I wasn't looking forward to shelling out $1,000 for what I thought were necessary motor mounts. So less than a month later (early July) took my car to an independent mechanic to have it thoroughly checked over. I'm thankful I did. He told me my motor mounts were good for 2 more years. Also, he informed me both of my back brakes were in the danger level. This is something potentially life threatening that I believe Henry Brown should have caught in the initial inspection in May. I only give this business one star because I cannot give it zero.
sed0411482/22/2015 01:42:13 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Salesman.- Jerry Pryor
The Service Deparment was made aware of the noise on the retractable running board on the drivers side during Denali being cleaned / detailed a couple days before I came to pickup the Denali. I was told the Service Department was going to fix the noise and would be ready by the time I came to do the paper work and pick the 2015 Yukon XL Denali. When I arrived at Henry Brown GMC, the Sales Jerry took me over to the Denali for my inspection and during the inspection the noise was still in the running board, Jerry to me the Service Manager told him to tell me to drive it for a few days and see if the noise went away, I said what the Denali already had been driven 1500 miles at the Supper Bowl and Jerry said know but that is what he was told by the Service Manager to tell me, and if it did not go away schedule a appointment to get it fixed, you tell me what you would think if you just bought/leased a vehicle for $78,000.00 and and it made a terrible noise every time you open and closed the door? You ought to see the look on people's faces when I pull and park and open the door and close it, what impression do you think they have of a new GMC Yukom XL Denali. Now comes that really upsets me, I called and made an appointment with Service Deparment at Henry Brown GMC and that was for 2 days later, I arrived at the Service Center at 7:30 a.m. And was to,d it would take only a couple hours and go to waiting area at 10:15 a.m. The came and got me and told me they could not fix the problem and would need to order parts from the factory and come back the following Tuesday at 8:00 a.m. And they would fix the running board, and sent me on my way at 10:30 a.m. , so after spending 3 hours in the waiting room I drive away without the problem being fixed and need to come back again, which is a 40 min. Drive each way to the dealership. I do not think this is Jerry Pryor's (the Salesman I worked with) fault at all, it is the Sevice Deparment/ Managers
Aircraft2/05/2015 02:37:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Jurden
The purchase of our 2015 Terrain from Henry Brown (HB) was a wonderful experience. I have purchased thee vehicles from Henry Brown (Sun Pontiac) in the past including the 2015 Terrain. The sales team has always been very helpful, thery were patience, considerate and knowledgeable about the vehicles options/performance specification. That December morning was no different with Chris Jurden, he was very professional during our buying experience. Chris was very pleasant, courteous, knowledgeable and listened to our needs, buget restrictions and match the 2015 Terrain to us. The one thing that Chris done was ask for our COSTCO card and filled out the required paper work to receive a rebate, thank you Chris that money will be put to a good use. Chris made sure we had all the factory incentives and discounts that were available during the workup of the contract. We were able to chat about our families and found out about his Scottish connection as my wife is Scottish a neat conversiation. As I told Chris, I buy a car about every 20 years (I believe in getting my money worth) and I would be back to purshase my next vehicle from him. If Chris has left HB and not available at the time when I decided to buy the next vehicle. I will purchase it from HB under another sales team member. Hopefully Chis will be there to help us through the next buying experience. I love GMC products! Thank You Chris Jurden......! Michael & Martha
John P1/23/2015 07:48:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marlene Vairo
A very pleasant experience. Both DeWight Byron and Marlene Vairo were very knowledgeable, professional, and considerate. They and the dealership made a long day pleasant and fun. The deal was very good and quite reasonable.
erndog1/02/2015 01:30:35 PM
4.3
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:AL THOMAS, GARRETT REYNOLDS
WE HAD FUN WORKING WITH BIG AL THOMAS, AND GARRETT REYNOLDS. EIJI POLLARD WAS A GREAT HELP AS WELL. LOOKING FORWARD TO USING THEIR SERVICE DEPARTMENT.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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