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Mercedes-Benz of Arrowhead

9260 W. Bell RoadPeoria, AZ 85382
1-888-554-01651-888-554-0165
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Mercedes-Benz of Arrowhead-Arizona's first leed-certified and environmentally-friendly dealership. We offer the SAFEST and most FUN to drive automobiles on th ... Read more
Welcome to Mercedes-Benz of Arrowhead-Arizona's first leed-certified and environmentally-friendly dealership. We offer the SAFEST and most FUN to drive automobiles on the planet, Mercedes-Benz! Contact JEFF LANE or JOE RAMIREZ at 888-482-4965 to show you just how affordable owning and driving a Mercedes-Benz can be!

Why You Should Buy a Used Car From Us

Welcome to Mercedes-Benz of Arrowhead-Arizona's first leed-certified and environmentally-friendly dealership. We offer the SAFEST and most FUN to drive automobiles on th ... Read more
Welcome to Mercedes-Benz of Arrowhead-Arizona's first leed-certified and environmentally-friendly dealership. We offer the SAFEST and most FUN to drive automobiles on the planet, Mercedes-Benz! Contact JEFF LANE at 888-554-0165 to show you just how affordable owning and driving a Mercedes-Benz can be!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. All vehicles are subject to prior sale. While every attempt has been made to ensure the accuracy of the data displayed, the Dealership is not responsible for any errors or omissions.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 109 
condor6/12/2016 05:03:21 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Michael Sobczak
I worked with Michael Sobczak. It was obvious all he wanted was a sale. I could live with his horrendous grammar and accent, but everything else was too much. He said everything I wanted to hear even though he was not being honest. I should say that either he was intentionally lying or he was just one of the most uninformed salesperson alive. Some issues- wrong money factor on lease rate, didn't know about next years model with added features, service plan "included" which he pointed out several times, but I later found out to mean that they automatically charge you $1200 without disclosing it at all. I found out at the last moment after reading thru the contract in the finance dept. I was told about 10 times how important the survey was and how it affects his salary, which is just tacky. 6 weeks later I still haven't received the survey....coincidental? doubt it. I was asked to come in and sign the paperwork before the end of the month so it would count toward that months sales so I said ok. Once there, I was told the lease starts immediately. I said I came to sign the paperwork so the deal is closed, but my car wouldn't be delivered for another 2 1/2 weeks, so why would I start paying on a car that I don't have. Absolutely ridiculous! My car was promised and took an additional 2 1/2 weeks to arrive after it couldn't be found. 2 emails to the GM Matt Kinder have gone unanswered. When we got a loaner car after my car, Michael couldn't be found. Michael couldn't be located until we were driving away in the loaner, after waiting around 35 minutes. Real nice to leave us hanging and no one knew anything about the promised loaner car. I will say the receptionist at the front desk was very professional and concerned about us sitting there waiting with Michael nowhere to be found. Also, Josh was very professional and knowledgeable when he came out to teach us all the car's features. I will never return to this dealer and will now have to drive 45 minutes further to go to another dealer which is absolutely fine with me. I am so frustrated with Michael and the GM. I waited 6 weeks after getting the car to write this review in hopes things would've gotten better but this dealership continues to disappoint.
Abbey6/03/2016 06:56:28 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Bob Cross
If I could, I would give them a zero star review. They will do and say anything to make a sale. I purchased a new car in April with Bob Cross over the phone. When I went to pick up the car, a random person handed me the keys and then just walked away. A refund check that was promised by the sales person never surfaced. The worst car dealership experience I have ever had! I recently purchased a BMW in Portland and I throughly enjoyed the process working with the respectable sales people there. I will stick with BMW as they clearly have much better business ethics.
stevej3/18/2016 04:30:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Sobczak, Todd, Josh
I just purchased my first Mercedes Benz this week, and I have to say it was my best car buying experience. Michael Sobczak was fantastic to work with and he helped us select the right vehicle. Michael made the buying experience very enjoyable and it was a pleasure to meet him. Todd did a great job in the finance department and Josh was very patient instructing my wife on how to use the many technology features of the car. Overall a great car buying experience. I will return again to Mercedes Benz of Arrowhead for a future purchase.
born 19263/17/2016 02:23:57 PM
5.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Don DePaul
I have been dealing with Don Depaul since 1970 and have found him to be genuinely honest, helpful and very knowledge. I trust his opinion and won't deal with anyone but him.
Mike D. 3/15/2016 01:14:05 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Don Depaul - parts
Great parts department, very knowledgeable and helpful. Sales team is responsive and prices are very competitive especially on MB CPO cars, which are a great deal.
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Mercedes-Benz of Arrowhead : Peoria, AZ 85382 Car Dealership, and Auto Financing - Autotrader