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Infiniti of Peoria

9167 West Bell RoadPeoria, AZ 85382
1-866-381-93621-866-381-9362
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Infiniti of Peoria in Phoenix is proud to be the recipient of the prestigious Infiniti Award of Excellence for the last FOUR consecutive years. The Infiniti Award of Exce ... Read more
Infiniti of Peoria in Phoenix is proud to be the recipient of the prestigious Infiniti Award of Excellence for the last FOUR consecutive years. The Infiniti Award of Excellence is a recognition program designed to honor those who excel in customer satisfaction, excellent service and by consistently delivering a unique and personalized experience for their customers. Infiniti of Peoria is proud of this recognition and continues to work daily on providing every customer with excellent service.

Why You Should Buy a Used Car From Us

Call and ask for the AutoTrader.com Sales Specialist to help obtain special internet pricing! We look forward to consulting you on your next purchase! We appreciate the o ... Read more
Call and ask for the AutoTrader.com Sales Specialist to help obtain special internet pricing! We look forward to consulting you on your next purchase! We appreciate the opportunity to earn your business!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.7
    Quality Of Work
  • 3.8
    Friendliness
  • 3.5
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 194 
mercagr9/01/2014 01:25:34 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Robert Saiz, Steve Stang, Bill Munz, Mike Lamarr
This is my second transaction with Infiniti of Peoria (prior lease in 2011). I had been interacting with Robert Saiz since 2013. He would approach me when I took my 2011 G37S in for service to see if we could work out a deal for a new car. Our discussions were informal, with the understanding that I still had payments on my current lease and therefore was not in a hurry for anything new. As my current lease was down to the last four payments, I started looking for new vehicles, and came across a 2012 M37S on the Infiniti of Peoria website. I reached out to Robert over the weekend and made arrangements to look at the car on Monday (7/28/14). The car was in excellent shape and I was interested. We began negotiating via text and email and came to what we thought was an agreement on a deal. I went to the dealership on Tuesday evening (7/29/14), got into the Finance office to start signing papers, and realized that there had been a misunderstanding through the emails/texts exchanged. Robert and the dealership were under the impression we had agreed to one deal and I thought we had agreed to an email proposal that I had sent. As I mentioned, it was an unfortunate misunderstanding. However, Robert got very angry and seemed to be pouting as he stormed around the dealership. He became very accusatory in his tone and spoke to me in a very unprofessional manner. I have never been treated in such a way by anyone, so I left the dealership, and let Robert know that I would not be treated like this. Later that evening, Robert left me a voicemail and apologized for his admitted unprofessional behavior. After speaking with Steve Stang (General Manager) on Wednesday, we ended up closing the deal, but there was no further communication with Robert with the exception of him putting me in contact with Steve. As it turns out, when I was finalizing my paperwork with Finance, I learned that there was a form that was not completed by Robert before I entered the Finance office that would have helped avoid the misunderstanding. The form captured the agreed upon price, and if it would have been presented to me for signature, as it was supposed to be before I entered the Finance office, we would have noticed the misunderstanding and could have worked through it before getting further into the process. As I mentioned, this is my second transaction with Infiniti of Peoria. The first one was flawless and one of the easiest I’ve experienced. Unfortunately, while this one started well, there were definite problems near the end between myself and Robert. I want to reiterate that I’ve had no problems with anyone else I’ve dealt with at the dealership since 2011, but will never deal with Robert Saiz again. Things started good with him, but as soon as they were not to his liking, his attitude and professionalism changed.
seadubbya6/14/2014 02:38:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Munz
Bill showed us several vehicles from a large inventory across 20+ dealerships. In short time, we found a 2008 Toyota Sequoia on his lot that completely met our needs. He offered a deal that worked for our budget, then managed the entire finance process himself to get us back home very quickly (the whole process of looking at different vehicles, test driving, negotiating price, and finalizing paperwork took only 2.5 hours total). Awesome experience! I would highly recommend seeing what Bill Munz and the Infiniti of Peoria team can do for you.
adamorzol3/10/2014 10:52:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Larson
BEST CAR BUYING EXPERIENCE OF MY LIFE! John Larson will take car of you from start to finish with white glove service! When buying a luxury high-end brand, this is what excellent service should be like. Both John Larson and Infinity of Peoria exceed all expectations. I highly recommend them.
Nicpat213/03/2014 07:52:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Phoenicia
I had the best experience. No pressure, no run around, no game playing. Phoenicia was my sales rep and I must say she was terrific. Definitely A1 service provided. I would recommend this dealer and will be going back next time I need another vehicle.
Topgear2510/13/2013 09:27:41 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:John and John
Terrible service. We were interested in a used car and we were not shown the car fax report, although requested to see it. Once the negotiations were finalized, we finally saw the car fax report and the vehicle had been in an accident. We feel like this was hidden from us intentially. Additionally, we never received a "thank you" from either the sales manager, John, or the finance guy, also named John. We felt like we were a burden or nuisance to them throughout the entire experience. Never again for sales or service.
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