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Chapman Volkswagen

4500 E 22nd StreetTUCSON, AZ 85711-5710
1-888-962-66981-888-962-6698
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 260 
DonBilly5/13/2015 03:17:54 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Isaac Salas
I totally recommend Mr.Salas he is one of the greates sales professionals on his dealership but most of all very helpful and knowledgeable.....love this dealership.
Deanna3/21/2015 10:49:10 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Isaac Salas
This was my best buying experience ever! I was looking for a used car for my daughter's first car. I had contacted Isaac Salas to arrange for a test drive of the VW Golf. He was so responsive, courteous and helpful, with no sales pressure whatsoever. Instead, he focused on telling me about the car, about the certified used car program (24 mo bumper-to-bumper warranty), and about the technology relating to rear cameras, etc., which was something I was interested in. Isaac was just a genuinely nice guy. Also, the whole process was very quick. I didn't have to go into the showroom for a big lecture, as I had with other dealerships. Instead, I got to test drive the car I wanted, check out a few others that I was interested in, and that was it. I then checked a ton of other cars and ultimately came back to buy this one. I contacted Isaac again by text a few months later. He immediately remembered me. When I told him I was ready to buy but could not come over the weekend, he put the car on hold for me! That gave me such peace of mind, as I was arranging delivery of the car as a surprise for my daughter. The surprise was great. She was shocked and then sooo excited! She just loved every aspect of the car, and loved the VW key rings and pen that Isaac had given me to give to her. The sound system works great with her cell as well. She is on Cloud 9. She said she got the sense of what it will be like to have the freedom of having her own transportation. (Right now, she is outside the school district, so we have to always figure out a ride for her.) Also, she just loved the fact that it was so easy to park compared to my larger SUV. She got out and beamed when she saw how she was so perfectly in the park lines, etc. And she said the car fit so perfectly that she felt it was part of her skin. (Nothing like the enthusiasm of a young driver, with such a great car.) This was my best experience buying this car from Isaac! I give him my highest recommendation! Plus the rest of the staff was helpful too, from the sales manager to the finance administrator. Everything was great!
dgrateful13/08/2015 12:54:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Service
I had been told I needed tires and a $495 service elsewhere I mentioned to service advisor and was prepared to have tires and the 40,000 mile service done I was escorted to waiting room which was clean and very welcoming 30 min later My vehicle was ready Advisor let me know no tires were needed for 10,000 miles and that before I had purchased at Chapman a few months ago all services had been performed I was amazed at level of integrity I experienced I have bought many cars at various dealers in Tucson and I left yesterday with a huge smile! Great feeling!!! Thank you!!!
TucsonMike3/06/2015 01:29:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Guillermo "Billy" Bolanos and Diego Gonzalez
My wife and I went to Chapman on Speedway and met Salesperson Guillermo "Billy" Bolanos. After looking at few vehicles on that lot, we found a couple that were actually on the Chapman Volkswagen lot so Billy suggested we head over there. What a concept - one salesman for multiple lots! I lived in Southern California for over 30 years and have purchased multiple new vehicles and I was blown away by the earnestness and candor of Billy and the team at Chapman Volkswagen in their commitment to making sure we ended up in the correct vehicle. Once we decided on the right one, Manager Diego Gonzalez took us the rest of the way with the financing; in fact, after leaving the lot very happy, Diego called me an hour later to say that he'd actually gotten a BETTER deal for us. I was more than happy to return to the dealership a few days later to update the paperwork - just couldn't be more impressed with this team. I will continue to sing their praises and refer business there - THANK YOU CHAPMAN AUTO GROUP!!!!
rbayla1/28/2015 12:56:42 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Diego
Don't buy a car from these people. Esp there used lot. I knew what car I wanted and was sold before stepping into the lot. Honda CrZ. The process was terrible, it took them more than four hours to get me out. Also I had to bring my car in 8 times after purchase. Problems occur with Tire pressure, dirty car, maintence light wasn't reset, fog light repair, dirty air filter, dirty cabin filter, etc. The manager, Diego, said they will fix all these problems and appoligiaze for there mistake. And come to find out they sold me a car with 3 bent rims and a seepage on my rear shocks. Crooks! They lost my future business. My advice is to have your car check by a third party mechanic. Don't trust there Honda service, which is also part of chapman, because according to them my car is in excellent-like new condition. Thankfully I had my car transported 1,000 miles instead of driving it. I can only imagine an accident waiting to happen with three bent rims.
Chapman Volkswagen of Tucson responded to this review
1/29/2015
Thank you for your feedback. We appreciate you taking the time to share your concerns. I can assure you that the vehicle was reconditioned and inspected thoroughly. The issues the vehicle had were cosmetic in nature and nothing mechanical. The air filter and cabin filter change were done a second time to satisfy your requirements. Each time you came in, we took the time and attention to address your specific concerns until we understood you to be completely satisfied. Please understand that the process to purchase a car can take longer on a weekend when several people purchase a car at the same time. As for the wheels, that concern wasn’t brought to our attention at any of the visits. I am certain that if the wheels were a concern we would have been notified you. We do our best to ensure all of our customers have a car that is mechanically safe and sound. We strive to exceed our customer’s expectations at each and every transaction. As a company we depend on repeat business and do our best to take care of each customer with this in mind. If you would like to discuss your review in more detail, please contact me directly. Sincerely, Diego Gonzalez Sales Manager Chapman Volkswagen 4500 E 22nd St. Tucson, AZ 85711 Direct 520.512.5845 Main 520.748.1000 Fax 520.901.5010 diegogonzalez@chapmantucson.com www.tucsonvw.com
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