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Land Rover Encino

15800 Ventura BlvdEncino, CA 91436
1-866-665-80431-866-665-8043
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

At Land Rover Encino, we provide a premium customer service. Shop online and reserve a vehicle for up to 48 hours with express checkout. Just another way we deliver a sea ... Read more
At Land Rover Encino, we provide a premium customer service. Shop online and reserve a vehicle for up to 48 hours with express checkout. Just another way we deliver a seamless shopping experience from online to in-store. Buy without worry with a RECALL-FREE guarantee on every vehicle we sell and a 3-day return policy on all pre-owned vehicles.

Why You Should Buy a Used Car From Us

At Land Rover Encino, we provide a premium customer service. Shop online and reserve a vehicle for up to 48 hours with express checkout. Just another way we deliver a sea ... Read more
At Land Rover Encino, we provide a premium customer service. Shop online and reserve a vehicle for up to 48 hours with express checkout. Just another way we deliver a seamless shopping experience from online to in-store. Buy without worry with a RECALL-FREE guarantee on every vehicle we sell and a 3-day return policy on all pre-owned vehicles.

Languages Spoken

  • Español

Dealer Disclaimer

Vehicles are deemed Recall-Free based on manufacturer vehicle recall information available at the time the vehicle enters active inventory for sale to retail customers. ... Read more
Vehicles are deemed Recall-Free based on manufacturer vehicle recall information available at the time the vehicle enters active inventory for sale to retail customers. AutoNation, and any affiliates or subsidiaries, are not responsible for any data delays or breakdowns in manufacturer or third party reporting systems.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 1.0
    Quality Of Work
  • 1.0
    Friendliness
  • 1.0
    Overall Experience
  • 1.0
    Price

Dealership Reviews

1 - 5 of 14 
Joe3/18/2015 12:21:14 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:GARY MANAGER (do not know his last name)
I have been an owner of Land Rovers for over two decades. I am very familiar with the various local dealerships and purchasing/leasing options. While we purchased our last vehicle from this dealership, the lease return process has been a nightmare. Our vehicle was returned over two months ago. While we were in perfect communication with both the dealer and the financial institution, the dealership never informed the leasing company of its return. The manager, Gary, was contacted by said financial institution over twenty times without EVER returning their phone call. Fortunately, we have proof of its return, otherwise my credit would have been severely damaged. It is with this experience that I share the irresponsibility and complete incompetence of Land Rover Encino and its manager Gary. I advise anyone who values customer service and their personal finances/credit to avoid Land Rover Encino. After reading the reviews, it seems as though I am not the first to experience the gross negligence and the dealership's poor management. In addition, it seems as though the responses on previous reviews from the dealer take zero responsibility and show continued consumer disappointment. It is owned by AUTO NATIONS and I will be writing a letter naming all the individuals associated with this event.
Atul112710/05/2014 09:04:30 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Alex
I just left Land Rover Encino with utter disappointment. WORST sales service I've ever received. I wish I could give this dealer zero stars but unfortunately it doesn't allow me to. Alex is the worst salesman. He didn't express any interest whatsoever in gaining my business. Stay away from this dealer that's all I have to say.
jtrewyn3/05/2013 06:47:06 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Terry Landry(Sales), Vartan(Sales), Carlos(GSM), Gary(Finance), Michael Guiterriez, Michael Burlach
The Customer Experience was incredible, They worked diligently with me on price and got me very close to my asking price on the 2012 Autobiography and the trade in value on my 2006 Westminster. The Sales Representative was non-abrasive making the purchase experience very comfortable, & lastly they were very accomodating & a very much Customer Centric Team. I would buy & reccomend them to anyone looking to purchase a Landrover. This is my 2nd purchase with them as a result of their Professionalism. Thank you Team Landrover Encino and Terry Landry. Jason Trewyn
Land Rover Encino responded to this review
3/28/2013
Jason, thanks so much for your comments. We're thrilled you found our team so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. Safe (and fun) driving!
ctmartin9/26/2012 05:00:41 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Bijan Albarian
Horrible, miserable experience and most likely they tried repeated attempts at bait-and-switch. This is not a recounting of remembered conversations. Absolutely everything I summarized here is in writing. After having a car dealership/salesman steal my identity three years ago, I am very wary of dealing with dealerships so I made sure absolutely everything was in email and text, verifiable and written and saved forever. I am more than willing to publish the string of deceptions for the world to see. I will certainly be sharing this with the DMV complaint department and civil authorities. Bijan Albarian is a salesman there, and he has tortured me for almost 6 weeks. I did a test drive based on a good internet price, and then he and I negotiated a deal - all in writing - for the car. But when I am literally on the way there he says the car is not available. He wants to sell me a more expensive car, though. I insist he get a car to fulfill the deal and legal obligation he made. So for a month, he promises one is coming but not arrived yet, even twice giving me dates it will show up. I made obligations to sell my current car TWICE so I can pay for the new Range Rover all in cash, based on his assurances he will have the car he freely negotiated for in hand soon. But then the dates he gives me come and go and there is no car. I had to back out of the deals to sell my car because Bijan Albarian deceived me. This cost me money and damaged reputation. Then he finally says he cannot get one and suggests a more expensive car at the Encino lot or the sister dealership in South Bay - he even sent me copies of the dealer invoice (if it was a real invoice; I now have my doubts) to prove what a good deal I was getting. He even told me to go to the South Bay dealership - 30 miles away - to look at the car and gave me very explicit instructions to NOT give anyone there my phone number or even my name. I accept the price he gives me and make arrangements to buy the car... then he says that one is not available because it is being used in a movie. I tell him I will wait two weeks for it then, and then he says that it is not available either and again suggests I buy a more expensive car off the lot. When I get angry at his dishonesty, he blames ME for being upset at his dishonesty (or maybe just incompetence). When I demand to talk to his boss, he informs me that he IS the boss and there is no one above him to talk to. That is a lie. I cannot believe this was just a few mistakes. This is a pattern. If it was one error, I can see that... but this was a pronounced, recurring pattern and Bijan Albarian did it again and again. If it is not purposeful and deliberate bait-and-switch, then it is gross and chronic incompetence. Either way, I would warn anyone anywhere against doing business with Bijan Albarian and Land Rover Encino. I think Land Rover Encino and Bijan Albarian engage in bait-and-switch as a rule. Horrible experience. No one should ever go there.
Capekena4/10/2012 01:11:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ross
This is the 2nd new Land Rover I've purchased here ans although the 1st one was 11 years ago I had the same great experience. The salesman was very professional and courteous. I actually looked at the vehicle a few weeks prior and left undecided, Saturday I called back and told Ross I'm ready. He located a car for me and had it at his place at the exact time he promised. When I arrived it was the easiest buying experience I've ever had, and I've bought many new cars and walked ut of many dealers. The finace guy was also great, he was able to match my credit unions rate and saved me a trip there! I definitely recommend these guys!
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Land Rover Encino : Encino, CA 91436 Car Dealership, and Auto Financing - Autotrader