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Jim Falk Lexus of Beverly Hills

9230 Wilshire BlvdBeverly Hills, CA 90212
1-855-214-35561-855-214-3556

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Choose from over 500 New Vehicles in Stock!! At Jim Falk Lexus of Beverly Hills, we're more than just dedicated to your automotive needs. We genuinely care about all of o ... Read more
Choose from over 500 New Vehicles in Stock!! At Jim Falk Lexus of Beverly Hills, we're more than just dedicated to your automotive needs. We genuinely care about all of our customers, and want what's best for them. Whether that means guiding you through your Lexus lease options or providing you with unparalleled service and repairs, the whole staff at our Lexus dealership near Los Angeles is here for you through every step of the ownership process.

Why You Should Buy a Used Car From Us

At Jim Falk Lexus of Beverly Hills, we're more than just dedicated to your automotive needs. We genuinely care about all of our customers, and want what's best for them. ... Read more
At Jim Falk Lexus of Beverly Hills, we're more than just dedicated to your automotive needs. We genuinely care about all of our customers, and want what's best for them. Whether that means guiding you through your Lexus lease options or providing you with unparalleled service and repairs, the whole staff at our Lexus dealership near Los Angeles is here for you through every step of the ownership process.

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.5
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 500 
Harryfes7/07/2016 02:51:50 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:John Kim Bill Phelps
WORST DEALER EVER!!! Watch out for these guys all they do is lie and take advantage of consumers!!! I have bought many vehicles however I have never had a negative experience like this one!!! I would never go back to this dealer nor will I recommend this dealer to anyone other than to let them know how horrible they are there, from the sales experience all the way to finance and customer satisfaction WORST EVER!!! You will see good reviews about this dealer however I even think they are false!!! If you want to be lied to and taken advantage of then go to this dealer!!! Otherwise buyer beware they are crooks, they are sharks and they are not professional!!!
Jim Falk Lexus of Beverly Hills responded to this review
7/21/2016
Dear Customer, Thank You For Taking a Moment to Share Your feedback. We apologize for any inconvenience you may have experienced visiting our service department. we do take our customers satisfaction seriously, so we look forward to assist you with your concerns. . Best Regards, Monaliza G. Marketing Director (310) 906-4282 9230 Wilshire Marketing Director Boulevard, Beverly Hills, CA 90212 info@beverlyhillslexus.com
Sandra6/25/2016 07:49:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Eddy Chavarria
The service dept here is great! I walked in without an appointment and was in and out within20minutes. Thank you guys and see you soon
Austin, TX6/21/2016 11:50:17 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Eddy Chavarria,Maria Hosgor,Frederick Hall,Barbara Hamilton,Mary Beaumont
This is a sad review for me to post because I've been with Lexus for some 10 years, have had 4 RXs over that period of time and have always been extremely impressed with Lexus. Now I've discovered that was due to Lexus OF AUSTIN. I gave my daughter, my 2010 RX 350 but I still own the title. Yesterday she went into Beverly Hills Lexus/Jim Falk for a 30,000 mile tune up at my request. She called and said one of the service men, Reno, had told her that the back brakes were dangerously worn and she needed new shocks. She was quoted some $1,200! I immediately told her to get a bid from a brake shop which came back at around $670. When she informed Reno she would not be having the dealership take care of the brakes, he asked why and she told him. Then he called her back saying the dealership would do it for $638!!! Being at a disadvantage of my daughter there in LA and I'm here in Texas I couldn't look at those breaks myself. I told her to go ahead and have the dealership fix the rear brakes since, as Reno kept stressing her safety was at risk. He even said she shouldn't be driving the car and it was at only 35,000 miles and LEXUS quality. Here's is my suspicion...Reno didn't want anyone else looking at those breaks because they would have said they were not yet to the point of being replaced. Be forewarned I don't know what they might be working in their service department. I spoke with Lexus of Austin and let them know what was occurring. I am now researching where I need to voice the situation to LEXUS to let them know what Beverly Hills dealership is doing and they need to read these other reviews that validate what I've just written about them. One other note, when I asked Reno why the price had changed, he said something like he’d talked with his manger and sometimes they give a deal to people concerned about the price! What!? I told him no matter how much money a person might have, they are always concerned with price! Do I sound mad? You bet when you feel like your child is being taken advantage of. Read reviews on Lexus of Austin. Everyone LOVES them!
Jim Falk Lexus of Beverly Hills responded to this review
6/24/2016
Dear Customer, Thank You For Taking a Moment to Share Your feedback. We apologize for any inconvenience you may have experienced visiting our service department. we do take our customers satisfaction seriously, so we look forward to assist you with your concerns. . Best Regards, Monaliza G. Marketing Director (310) 906-4282 9230 Wilshire Marketing Director Boulevard, Beverly Hills, CA 90212 info@beverlyhillslexus.com
mixer1236/15/2016 01:59:54 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Do not remember the name
Head of the garage called me so rude words that I'm not going to write here. I had to buy a new car because of the fact that under the bonnet dead animal (rat) I went and asked them to remove all check the car! they left my car under the sun for a week, can u imagine how it stank. I had to buy a new car with them, because they made me and after that I have so many problems with them, they did not do anything.
Jim Falk Lexus of Beverly Hills responded to this review
6/24/2016
Dear Customer, Thank You For Taking a Moment to Share Your feedback. We apologize for any inconvenience you may have experienced visiting our sales department. we do take our customers satisfaction seriously, so we look forward to assist you with your concerns. . Best Regards, Monaliza G. Marketing Director (310) 906-4282 9230 Wilshire Marketing Director Boulevard, Beverly Hills, CA 90212 info@beverlyhillslexus.com
Brian P5/27/2016 08:36:50 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Curtis Hayes
This is my second and last time visiting this service center. First visit was in August 2015. Dropped car off for routine oil change and service. Quoted $400 for exam. Thought it was pretty high, but wanted to give them a shot. Dropped off my car at the appointment time around 9AM. Four hours later they called to say I will need new brakes, filters and one tire. Regretfully decided to let them fix it although I had just purchased the car from them in Feburary 2015. Fast-forward to today. 2nd oil change (travel a lot for work so still less than 3000 miles driven since last oil change). Arrive for 10:45AM appointment. He says it will be $400 and will take 2 hours to even see the vehicle (not sure the reason for an appointment time then). Wait 2 hours, comes back with a list of six things that need to be repaired. Showed it to me on paper and went through each one. 1. Battery is dead 2. AC is moldy (requires deep cleaning) 3. Air Fliters need replaced 4. Need alignment 5. Oil & Fliter Change 6. Replace front right tire Tech says "All will be additional $600" I said "Great! Please go ahead!" Everything sounded reasonable for the price, plus I am paying $400 already. $1k. Not ideal, but I accepted it. 3:37PM I get a call that my car is ready. I go to the desk to pay and the total bill is $1,417.86. "Whoa! That isn't right." The cashier calls the tech over. The tech immediately is defensive and pulls out a piece of paper (same as before) showing the list of items he suggested. Next to it in blue ink (the rest is in black ink) there is a price breakdown for each item. The price breakdown WAS NOT there before. I even told him this and he insisted that he never quoted me a price of $600 and that there would be NO WAY those six items would cost less than what was shown. I told him, $600 is PLENTY for what was done, plus the $400 already spent for you to "look" at the vehicle. He then insists on calculating the six items in front of me to "prove" he can't do math in his head and therefore wouldn't be able to quote $600. Also said that he pointed out the $1200 to me before the work and said it was in a different color ink so that it would stand out. After the visit I was left with two stacks of paper. 1st from the original $400 quote ($462.15 to be exact). 2nd showing the service that was completed. All of which was signed. There was nothing ever given to me in writing with my signature showing what I was expected to pay. Their fault for overcharging, but my fault for deciding to go back to Jim Falk Lexus Service center a second time after such a bad visit the first time. Also, my fault for not asking for a written quote before hand. Shame on them for price gouging. I don't care if you ARE in Beverly Hills. Shame on the employee for the disgusting and defensive attitude about the price difference. With the bad, sometimes comes good. The cashier was extremely apologetic about the situation and was very kind.
Jim Falk Lexus of Beverly Hills responded to this review
6/24/2016
Dear Customer, Thank You For Taking a Moment to Share Your feedback. We apologize for any inconvenience you may have experienced visiting our service department. we do take our customers satisfaction seriously, so we look forward to assist you with your concerns. . Best Regards, Monaliza G. Marketing Director (310) 906-4282 9230 Wilshire Marketing Director Boulevard, Beverly Hills, CA 90212 info@beverlyhillslexus.com
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Jim Falk Lexus of Beverly Hills : Beverly Hills, CA 90212 Car Dealership, and Auto Financing - Autotrader