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McKenna BMW

10900 Firestone BoulevardNorwalk, CA 90650
1-855-596-65751-855-596-6575
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

There's a reason why McKenna BMW is a premier new and used BMW dealer for Norwalk. It's because we provide luxury automobiles at with outstanding customer service. Our kn ... Read more
There's a reason why McKenna BMW is a premier new and used BMW dealer for Norwalk. It's because we provide luxury automobiles at with outstanding customer service. Our knowledgeable staff will answer your questions, help you find the right new car, and can assist with financing. So if you're looking for a new or used BMW around Los Angeles, Alhambra or Buena Park, stop in to McKenna BMW and we'll get you into the luxury car of your dreams! Have questions to ask first?

Why You Should Buy a Used Car From Us

There's a reason why McKenna BMW is a premier new and used BMW dealer for Norwalk. It's because we provide luxury automobiles at with outstanding customer service. Our kn ... Read more
There's a reason why McKenna BMW is a premier new and used BMW dealer for Norwalk. It's because we provide luxury automobiles at with outstanding customer service. Our knowledgeable staff will answer your questions, help you find the right used car, and can assist with financing. So if you're looking for a new or used BMW around Los Angeles, Alhambra or Buena Park, stop in to McKenna BMW and we'll get you into the luxury car of your dreams! Have questions to ask first? Please call 877-631-2025

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.3
    Quality Of Work
  • 3.4
    Friendliness
  • 3.4
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 57 
Garretts2/27/2015 04:14:27 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Three different people
Please do not give your business to these people. Check out the reviews here, google and Yelp and save yourself the headache. We found a vehicle of theirs listed online and we emailed with them back and forth for an entire day regarding this vehicle. The next morning we called in b/c they quit responding to our emails (ironic?) and we were then told the price was $3k more than the price listed on all three sites we saw it on the day prior. Initially they made us sound like we were crazy but luckily I had a screen shot of the price from the night before to prove it. They eventually admitted it was a listing mistake and REFUSED to honor the price they had it listed at. Then they made it sound like giving us a military discount made up for it (do they not give this to all military members??) Even with that it still was not close to the original listed price. They told us they would see what they could do and call back, but they never did! We called the next day and were told they just sold it. TERRIBLE BUSINESS ETIQUETTE... If I misquoted a client I would never go back and ask for more, I would honor the price because it was MY ERROR. I understand mistakes happen, however they clearly we're not concerned with making it right or customer satisfaction in general. The reviews all speak for themselves, I should've read them first.
Pat4Sally9/03/2014 03:24:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Yi-Wen Ting
After trying so many dealers out looking for an X5 diesel, I found McKenna just as a whim when they said they had some inventory. I checked it out online, made contact online and most of the negotiations were by email. I came in to test drive it and found it perfect - Alpine White w/ Cinnamon brown interior. Loaded with the 20" SAV package, Premium, and NAV, I was happy. Even more happy after the sales director: Yi-Wen approved my complicated lease takeover and new lease. He went to bat for me with BMWFS and got me approved for 2 leases for a period of time! Definitely recommend you check this great BMW place! They also have great service - they called and emailed me a month later about a new recall campaign.
neosimago4/12/2014 12:20:06 AM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Robert
All cars fall apart, it's just that BMWs cost more to put back together again. When the service light came up, the fault codes were P0171 System too lean (bank1), P0174 System too lean (bank2), P0411 Secondary air injection error, P0599 Thermostat Out of Range. So the quoted price was about $1000 to repair, which included half parts and half labor. Unable to afford this, $136 was my cost for having an Enterprise rental two days and the diagnostics coming back to replace the thermostat and check valve. The parts for the thermostat was about $60, and the check valve was $110. Removing the check valve showed that it was malfunctioning because of too much carbon build up. So.. soak it in degreaser formula, ammonia, and boiling water fixed the issue. Apparently the check valve wouldn't close because it was just clogged with carbon, and this solution cleared it up and replacing the part won't be necessary. Having an air compressor to clean and dry it out is a good idea, including some dry silicone spray to lubricate the internals of the cleaned check valve. Replacing the thermostat was necessary because of it's electrical components which weren't registering correctly. Now to changing the oil and oil filter, with the transmission oil reaching 75k in miles, it's just a good idea to change out the filter and fluid soon. Will take in after all the fluid changes to see that all's fine, because the transmission was also reprogrammed, it I can't verify it chatting with the DME. Good luck to you all. Total cost for getting the parts and doing it yourself: about 25% of dealer quoted prices.
georgelucas1/25/2014 01:35:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Noah and Dominic
George and Carol, my daughter, recently purchased a 2014 BMW and was extremely satisfied with the professional and courteous service provided by Noah and Dominic. We would recommend anyone interested in a new car to work closely with Noah and Dominic, thanks for everything!
sljovanovic1/24/2014 07:34:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Noah and Dominic
Just purchased a brand new 335 i m sport in January. In sales, Noah and Dominic went above and beyond to make the purchasing experience exceptional. Very professional and friendly. Much appreciated!
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