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Rusnak/ Pasadena Porsche

325 W Colorado BlvdPasadena, CA 91105
1-888-341-38391-888-341-3839
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Rusnak Porsche Pasadena located in Pasadena, California, we offer you a large selection of Porsche new cars, SUVs and other styles that we sell all at affordable price ... Read more
At Rusnak Porsche Pasadena located in Pasadena, California, we offer you a large selection of Porsche new cars, SUVs and other styles that we sell all at affordable prices. Browse through our extensive selection of new inventory including the Porsche 911, Cayenne, and Boxster as well as other models, and if you have any questions, please contact email us, and remember, if you don't see your next car listed, we'll get it!

Why You Should Buy a Used Car From Us

At Rusnak Porsche Pasadena, we offer you a large selection of Porsche used cars, SUVs and other styles that we sell all at affordable prices. Browse through our extensive ... Read more
At Rusnak Porsche Pasadena, we offer you a large selection of Porsche used cars, SUVs and other styles that we sell all at affordable prices. Browse through our extensive selection of used inventory including the Porsche 911, Cayenne, Boxster and any other makes and models that we sell. If you have any questions, please contact us or call our Internet Department at 1-888-341-3839, and remember, if you don't see your next car listed, we'll get it!

Languages Spoken

  • Español
  • Français
  • Deutsch
  • Русский

Dealer Disclaimer

The dealer advertised pricing does not include government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charges. I ... Read more
The dealer advertised pricing does not include government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charges. It is the customer's sole responsibility to verify the existence and condition of any equipment listed. Neither AutoBase nor the dealer are responsible for misprints on prices or equipment. It is the customer's sole responsibility to verify the accuracy of the prices with the dealer. Pricing subject to change without notice.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.1
    Quality Of Work
  • 4.1
    Friendliness
  • 4.1
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 17 
gaya8/04/2014 09:58:52 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Scott Rosenblum
I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, and Scott Rosenblum where present in the office. I called last Tuesday for an appointment to drop off my car for the first service. I gave all of my information to the person on the phone. Instead of one of them greeting me the way they are suppose to, according to the "Rusnak Standard", I was greeted like I was in a Hyundai dealership. Each of them started the three stooges act of blaming each other because they couldn't find my appointment on the computer and looking at me like I was a ghost. Then all of them asked me If I knew who I spoke with. I said no, and all of them sighed as if I was suppose to be responsible for the person who helped me on the phone. Finally, Jeff Rosenblum, felt put out that he actually had to provide service to me. Hello... I spent over 100,000 on this car! He had the attitude of a cactus! After recieving a quote for 380.00 along with the attitude problem, I explained to Jeff that I was sure that my lease included covering the cost of the service. With out even trying to speak about what was covered or not he stormed out the door saying I'll give you your key back! Mr. Mark Umutyan, General Manager Is this SERVICE after the lease? Is this your Rusnak Standard? Perhaps I should do a commercial for BMW, they care about their customers and send a confirmation of services to be given. I also own two BMW's and I know the quality of service that is offered to me for another automobile that is less money than what I spent on the Cayanne S.
Rusnak/Pasadena Porsche responded to this review
10/29/2014
Thank you for taking the time to leave your feedback; although, difficult for us to hear. At Rusnak/Pasadena Porsche, we strive to provide 100% customer satisfaction and it is unfortunate that we fell below your expectations, as well as our own. Please reach out to me directly, as I would like to discuss your experience in detail and hopefully make amends. Thank you, Mark Umutyan, General Manager 626.229.2461
DinaRyan5/02/2014 07:37:22 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:David Something
Have you ever walked into a Nordstrom or Saks with about a quarter million dollars in your bank account, and the girls who work behind the perfume counters making $8 an hour act like they are really something special? Very dry and unpersonable, snotty as hell, like they are going to the YachtClub after work in their Rolls? Meanwhile they have a half broken Tercel they get into at the end of their shift? Well that pretty much sums up the Pasadena Porsche dealership. I'd like to take this moment to thank everyone for repeatedly reiterating the rareness and exclusivity of the Porsche Cayenne yesterday! And basically telling me how I cant get one unless I pay $5000 over MSRP?! I'd also like to say thank you for wasting hours of my time and giving me about 3% customer service (thanks for the warm water, deeelish) while I had full intentions of buying AND had my newborn waiting patiently while your inept salesman and final manager that touched with me fumblefrenched the deal and let me walk. My personal favorite was the old guy manager looking me dead in my eyes and basically asking me what my problem was! Please be aware that if you happen to have tattoos, they will make special notice of them and pay more attention than they should glaring at the tattoo instead of answering your questions on the test drive! Moron! I have a better life and career than you! Quit being judgey! And how about putting the A/C on before a customer and a newborn get in on a 91 degree day? Because of your unwillingness to even pretend to give me real payment numbers or treat me like a human being, I had the great pleasure of going a few miles down the road and purchasing MY BRAND NEW BEAUTIFUL PORSCHE CAYENNE for exactly what I wanted to pay, getting EXACTLY what I wanted for my trade, AND even left with a We-Owe from them for a couple of things. They were friendly and smiling and they appreciated my business! They even made sure I wasn't too tired to drive back to Palmdale after a long day- offering to have me and my baby driven home in my new vehicle. I had mentioned to your non-smiling salesman Dave that my husband had a rare Porsche at home, and he didn't even care to ask anything further- well can you guess who cared? My new Porsche dealership! Thanks for nothing! But without your nothing, I wouldn't have so much joy this morning walking out to my new car and going to get my coffee. My baby is so comfy back there- which I wouldn't have known since YOU IDIOTS DIDN'T EVEN TEST DRIVE ME IN THE CAR I WANTED! YOU HAD ME DRIVE A 2011 PANAMERA BECAUSE YOU THOUGHT YOU COULD MAKE A BIG PROFIT ON THAT- AND NEXT TIME DONT FORGET THE AIR! I wouldn't buy a free car from this idiot. The buying experience from Rusnak Porsche was like watching a monkey do a football. Total nonsense. I should note that the only decent thing at your store was Perry the Sales Manager. Other than that, I wouldn't wipe my A with this staff.
Lindabmw9/16/2013 12:14:22 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Henrik Voskanian
My husband and I bought a Porsche from this Dealership. Our Salesperson was Henrik Voskanian. When we drove away from the dealership with our new car, my husband turned to me and said "That was the best car buying experience I ever had." I agree with him, Henrik was so very nice and friendly to us, answered all of our questions and spent a lot of time with us. We never felt pressured, yet he was right there to help us with whatever we needed. I felt like I bought a car from my best friend. Since then I have called and bugged him a few times, and every time he is nice and friendly. He even came over to my house to set the garage door opener. We highly recommend this Dealership for your next car
angelicskater168/12/2013 06:32:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Henrik Voskanian
Henrik is a very nice and honest sale man! When we first got our Cayenne in late 2005 he treated us with such warmth and kindness that the sale went smoothly. He also went out of his way to drop my mother off. Fast forward 2013 when we were looking for a New Porsche Panamera S we knew who to call. We went right back to Henrik and again we were treated with so much respect, but more then that we were treated warmly. So without a doubt Henrik is the best sales person out there and when i decide to get another Porsche it will be with him! I highly recommend Henrik!
Michaelzheng8/07/2013 03:38:29 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Henrik Voskanian
Henrik Voskanian is a very nice and responsible sale man! I got my first 997 turbo from him and that was 6 years ago, because of his good service and professional work I got my second Porsche this year from him again! I really enjoy with my new ride, and in the future if I'm ever looking for another Porsche I will never hesitate to go back for henrik! He is a great man to do business with and I will definitely recommend him to my friends!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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