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Pacific BMW

800 South Brand BoulevardGlendale, CA 91204
1-888-719-78851-888-719-7885
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car bu ... Read more
Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car buying experience fun and exciting. We know there are no shortcuts so our sales team takes the time to ensure that you are receiving the best customer service. When you purchase a car from Pacific you become a part of our family.

Why You Should Buy a Used Car From Us

Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car bu ... Read more
Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car buying experience fun and exciting. We know there are no shortcuts so our sales team takes the time to ensure that you are receiving the best customer service. When you purchase a car from Pacific you become a part of our family.

Languages Spoken

  • Español
  • "中文"
  • Italiano
  • 한국어
  • Русский

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 2.6
    Quality Of Work
  • 2.9
    Friendliness
  • 2.7
    Overall Experience
  • 2.7
    Price

Dealership Reviews

1 - 5 of 52 
M3Ku3a7/31/2015 12:47:15 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Greg
Pacific BMW has a very shady service dept. avoid at all cost. They lied to me about needed services, then they steal parts (//M strut tower caps, power steering reservoir cap) off of my new M3, which I bought from them. When confronted with this, after the 1,200 miles (from new) break-in service, the SA ("Greg") got aggressive and told me to buy new ones. I paid $65k cash for a car and yet they refuse to give me a loaner when they screwed up, failing to meet their promised service time, adding an extra day to a simple scheduled maintenance. The excuse was, "We suddenly got busy." They cost me an extra day of no car, I had to walk home and then walk back the next day to pick up my car, which had 15k miles from new, bought from them. They charged me $600 to fix a broken interior door actuator, (a common failure on E46 coupes) on a 1 year old from new car bought from them. Never again. Extremely bad service.
alexcoto6/24/2015 01:01:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Peter
I stopped by on a Friday morning to have someone look at my car, and a service writer named Peter helped me out. I explained the issue and he said no problem when do you want to bring it in? He preordered the part and it was there the same day. I told him I would drop my car off on Monday, but I lagged and dropped it off Thursday. He was completely understanding. Peter went ABOVE & BEYOND any person I have dealer with at Pacific BMW! Peter took care of everything. I was going to uber it to work but he offered me a ride with no hesitation. My car was supposed to be done in about 2 days, but no, it was the next day!!!!! I couldn't believe it, when does that ever happen for car repairs! I really hope these reviews help the employees because Peter deserves it! He is hands down the best service writer there!!!!!!
J.R.6/13/2015 04:55:28 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Serj Guedikian
If you dare to ask for a quote - so you don't waste your time with the typical sales games - be prepared to be insulted, talked down to and be "offered" a price 3 to 4 thousand MORE than other dealers and, for good measure, 5 thousand less for your trade-in. "Luxury" experience indeed Mr. Guedikian! You think I would not notice a 9000$ difference? Rude, condescending completely and totally disrespectful towards a client? I can't figure how you are still in business. You can't sell water in Sahara desert as far as I am concerned. In conclusion avoid this "manager" or whatever his phony title is like plague. If you really want to throw your money away by all means he will "take care of you". Who knows maybe you can pay 10,000-15,000$ more than the car's worth. Or you just enjoy to have your intelligence insulted. But if you actually work for your money go elsewhere.
Happy Customer5/28/2015 08:15:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Amie Gasabyan + Nelson Orozco the tech
I have had my 325i taken care recently at Pacific BMW ... I was very happy with the quality service and the decency of their employees.. All did a great job in a reasonable time and cost. Essam ..
drkevinsong5/14/2015 04:00:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:GILVERT
The service agenat Gilvert is the best of the best service man. I am living next to Beverly hills Bmw, I can go there by walk, but their service is terrable!. Since that I never go there. even I driving one hour, I am so happy to go Pacific Bmw. Thank you!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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