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Pacific BMW

800 South Brand BoulevardGlendale, CA 91204
1-888-425-79741-888-425-7974
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car bu ... Read more
Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car buying experience fun and exciting. We know there are no shortcuts so our sales team takes the time to ensure that you are receiving the best customer service. When you purchase a car from Pacific you become a part of our family.

Why You Should Buy a Used Car From Us

Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car bu ... Read more
Pacific BMW is family owned and operated since we opened our doors in January 1982. Our goal is to treat every customer with care and respect. We want to make your car buying experience fun and exciting. We know there are no shortcuts so our sales team takes the time to ensure that you are receiving the best customer service. When you purchase a car from Pacific you become a part of our family.

Languages Spoken

  • Español
  • "中文"
  • Italiano
  • 한국어
  • Русский

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.3
    Customer Service
  • 1.9
    Quality Of Work
  • 2.7
    Friendliness
  • 2.3
    Overall Experience
  • 2.3
    Price

Dealership Reviews

1 - 5 of 47 
Neverfail154/07/2015 12:59:18 AM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Serj
Very good experience. Great customer service and very professional staff. Loved my purchase. I would recommend and return to pacific BMW again. It wasn't my first purchase.
cooper014/04/2015 12:06:00 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Not listing names
We purchased a BMW CPO 2011 335is convertible 3 weeks ago from Pacific BMW. We then had the vehicle inspected by our local BMW dealership. They noticed the inside of the left front tire has no tread and needs replacing. The CPO inspection report states it is a "new" tire but the tire codes say it is from 2011. We will have to pay $382 to replace the tire & $200 for an alignment. We were only given 1 key & had to make numerous requests to get the 2nd key. They mailed us the 2nd key & we had to pay $136 to program the key. There is no lug it in the car so we have to pay $35 to replace it. A complaint has been filed to BMW North America. This car is fantastic! But why should we have to pay $752 to pay for something the dealership should have provided? Incidentally, we found the personal information of the previous owner in the Owner's Manual that the dealership said was missing. We're tempted to contact her. Our guess is she was charged an arm & a leg by Pacific BMW for the worn out tire when she returned her leased vehicle! The employees names will not be mentioned as this is a direct reflection of the dealership ownership & management. Will I recommend this dealership? ABSOLUTELY NOT!!!
cb10163/24/2015 01:20:40 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Karo, Sean, Tyler
Everything has been wonderful. I can't speak highly enough of Karo Tutunjian, Sean Cromwell, and Tyler Stout. They've made my entire experience not only simple and easy, but fun. As long as I'm driving a BMW, Pacific can expect my business because of those 3 guys specifically.
Chamoko2/09/2015 11:03:37 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Galo
About a year ago I had my water pump replaced and Pacific BMW (One of their Mechanics) broke one of the blades from the cooling fans. They epoxied the broken piece back rather than to replace the unit. Then fast forward to 10 months later the repaired piece broke off and jacked everything up. I called about what would it cost to replace and they said another $1,500.00. No offer to fix because too much time had elapsed. Go figure. No one else has touched this vehicle other than "Certified BMW Mechanics" at Pacific BMW. Great customer service guy (Galo) but the service department are crooks.
OC31/26/2015 01:54:00 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:mechanic's name unknown
Took my 2013 E92 M3 for 15k service and to repair malfunctioning rear PDC (Parking Distance Control). Their 'master mechanic" overfilled the engine oil (the iDrive screen showed yellow warning) and the rear bumper (which had to be removed to replace the PDC sensor) had its mounting tabs broken on the passenger side (found out months later after noticing that the bumper was loose at that corner after some hard driving) and a dent. Wound up taking the car to another dealer to have the oil drained (the Pacific BMW's SA first offered to send a flatbed to bring my car back, but later asked me to call BMW Roadside Assist - bs!). As for the bumper, I discovered it months later, so it remains that way on the car and I haven't bothered contacting them [(a) they most likely will not accept responsibility due to time lapsed, and (b) there's no way I'd let them touch my car again]. Had I know about the poor-rating that this site showed about Pacific BMW, I never would've taken my car to this dealer.
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