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Northridge Toyota

19550 Nordhoff StNorthridge, CA 91324
1-877-488-26441-877-488-2644
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Northridge Toyota is proud to be one of the automotive leaders in all the Los Angeles and Ventura County area's. Since opening our doors, Northridge Toyota has kept a fir ... Read more
Northridge Toyota is proud to be one of the automotive leaders in all the Los Angeles and Ventura County area's. Since opening our doors, Northridge Toyota has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

Why You Should Buy a Used Car From Us

Northridge Toyota is proud to be one of the automotive leaders in all the Los Angeles and Ventura County area's. Since opening our doors, Northridge Toyota has kept a fir ... Read more
Northridge Toyota is proud to be one of the automotive leaders in all the Los Angeles and Ventura County area's. Since opening our doors, Northridge Toyota has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. CALL US CALL 877-488-2644

Languages Spoken

  • Español
  • Tagalog
  • Русский

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.4
    Quality Of Work
  • 4.3
    Friendliness
  • 4.2
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 101 
pydanny4/01/2016 05:13:08 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Adrian
Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rude and dismissive again. That's what happened in December. Little did I know... I pulled into the 'no appointment' line around 11:30 AM. No one greeted me. A couple men in black shirts and trousers walked past, with no acknowledgement. Another car pulled up behind us, was immediately acknowledged by a staff member. Greeted and helped. It was surreal, to Toyota service staff I did not exist. If someone pulls up behind you, they shouldn't get helped first, right? For reference, I was in a t-shirt and jeans. I was clean shaven. I wasn't wearing fancy clothes, but I didn't look unkempt. Even if I were, that shouldn't make a difference in how I'm treated. I walked into the building and tried to talk to the service staff. For a couple minutes I was talked over and ignored. Finally one of the staff pointed outside where one of the men in black clothes who had ignored me previously was examining the car. I went outside because if someone is investigating my car I'm going to at least speak to them. He didn't return my greeting, merely grunted about keys in the car. After a few minutes of looking at the car he went inside the building without a word. I stood there for a minute wondering what I should do. Finally he opens the door, and with an annoyed expression and waves me in. I followed him into the building and was sent to a service manager. I was informed that lunch was starting, I would have to wait until 5pm (5 hours) before my car was ready. Also, the service manager clearly didn't want to speak to me, wanted to get his meeting with me over. His attitude was atrocious. Finally, I had enough. I asked if he could cancel my service contract and he said I had to talk to sales. Why sales is responsible for service contracts but the service department isn't is completely beyond me. I suspect the service manager just wanted to off-load me to someone else. At this point I was done. I left Toyota Northridge in disgust. This was even worse than my last experience with Toyota Northridge in December. There is a clear pattern of ignoring and treating some customers with contempt. After how I was treated I refuse to be part of a bureaucratic game of pong, bounced from one manager to another. If Toyota Northridge reads this review, I want my service contract canceled. Immediately. I will not pay for this kind of service. I will not be ignored. I will not be off-loaded to someone else. I will be treated with respect and dignity.
CendyF1/21/2016 02:18:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marcy Liu and Katherine
I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help of Marcy Liu and Katherine I was able to get this great deal. I loved how these women worked with me and knew what I wanted and the technology I wanted in my car. I would definitely recommend the sales women that I dealt with for my deal!
Bchender 12/23/2015 12:46:25 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Marcy Liu
Marcy was amazing and extremely helpful! She assisted me in financing my car and explained all of my options thoroughly. Marcy helped me get the best price and displayed great customer service all around! I will definitely be back to see her again for my next car purchase!!
Julie11/07/2015 03:06:24 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marcy Liu
My husband and I bought our Toyota Sienna at Northridge Toyota dealership with Marcy Liu as the sales woman. My husband's car had broken down and went to get it serviced. We found out that day that the car wouldn't drive again. Naturally we were a little panicked as to what to do. That weekend we did our research and actually visited a couple of dealerships (not easy when you have 2 little ones). I can honestly say the experience we had at Northridge Toyota with Marcy Liu was stellar. My husband and I had to go separately (since it's not fun at all to go car shopping with a toddler and infant, trust me!), so one can stay home with the kids. The negotiation process was not as stressful that I was expecting. Marcy was really professional and she knows her stuff when it comes to the car specifications. I also like the new building and everyone I met there was so friendly from the start. We were not planning on buying a new car so suddenly but we absolutely love our new car. A stressful situation worked out really well thanks to Marcy Liu and the Northridge Toyota dealership.
lsharif9/17/2015 11:56:33 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rosie
This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and helpful. She has gone above and beyond for me. She knows I travel a lot between the valley and the bay and always asks questions to ensure my needs are met. Though I haven't had any issues with my 2015 Corolla she makes sure that I feel safe and that even the slightest issues are addressed. Like I had an issue with a stain on the upholstery in my car and she proactively found a solution for how I can clean the stain- calling me a week after my visit (I had already forgotten about it) to tell me how I can care for the car if that happened again. I love Rosie! She's an asset to this location and I recommend her 100 percent!
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Northridge Toyota : Northridge, CA 91324 Car Dealership, and Auto Financing - Autotrader