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Lexus of Valencia

24033 Creekside RoadValencia, CA 91355
1-888-445-35061-888-445-3506
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing ... Read more
We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing relationship, hopefully the start of an ongoing sales and service bond with you, your family and your friends. There are exciting and innovative product introductions from Lexus. Great product, attractive sales and lease programs, and terrific service department special promotions, will provide exceptional value and savings. Whatever your interest- whether it be a sports utility vehicle, coupe or sedan, whether it be to buy or lease, new or pre-owned -- we hope you will come in for a test drive and experience exactly what all the excitement is about. CALL Travis or ken at 888-445-3506

Why You Should Buy a Used Car From Us

We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing ... Read more
We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing relationship, hopefully the start of an ongoing sales and service bond with you, your family and your friends. There are exciting and innovative product introductions from Lexus. Great product, attractive sales and lease programs, and terrific service department special promotions, will provide exceptional value and savings. Whatever your interest- whether it be a sports utility vehicle, coupe or sedan, whether it be to buy or lease, new or pre-owned -- we hope you will come in for a test drive and experience exactly what all the excitement is about. Call and ask for Travis or Ken at 888-445-3506

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 339 
Reese Harris8/03/2015 05:04:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chuck Lawrance
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Beach Lover5/20/2015 03:35:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Melville
Scott has been a pleasure to deal with. He listens to me & addresses all issues. If need be, he arranges a loaner car. My car is always ready to be picked up at the promised time.
tinokeys3/10/2015 04:37:51 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jay Bradshaw (Internet Sales)
I emailed this to: Mr. Jay Bradshaw, Business Development Manager , Lexus of Valencia 661-260-2028 Direct Line, 323-807-9100 Cell Phone, jbradshaw@lexusofvalencia.com Jay, I did not feel that I got VIP service yesterday. As I told you on the phone last night, I felt that you passed me off to someone else. In fact I was under the impression that you were busy at the moment and would be returning to assist me. After returning from test driving the 2nd vehicle, I observed you walking off the lot. At this point, I was still thinking you were going to return shortly thereafter to assist me. The reason I thought this was because I had been corresponding with you through email and phone and text. You introduced Al and mumbled something about he's going to take you on a test drive of the vehicles. Then you disappeared. You were very vague. In fact when I saw you leaving and not returning, I felt you were dissing me or trying to avoid me. I even asked Al if you were coming back to assist me. He said no that he was going to help me. Al was a nice guy but the impresion you gave was confusing, vague, and left me feeling unimportant. What's more disappointing is that I called you after I left the dealer to express my dissatisfaction with your service and the offer I was given. You said you would call me back after I specifically asked you if you were going to call me back shortly thereafter. After waiting for a resonable amount of time (about 45 minutes), I called you back because I hadn't received a call from you. Of course, it goes to your voicemail and I leave a message that I was still waiting a call back from you. After a few minutes, I text you the same message. As of now I still haven't received any response from you. Needless to say, you left me feeling very dissatisfied, disrespected, ignored, and angry. Certainly not the VIP treatment you stated in your email. I would appreciate it if you could let me know either way. But it's obvious you are ignoring me, hoping that I'd forget about this. This is absolutely unacceptable and has left a bad taste in my mind about you and Lexus of Valencia. I will make a formal complaint and post this bad review on the appropriate websites. A very unhappy customer... Tino Tuiasosopo
Valresidence2/17/2015 10:50:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Shawna Salinas
I was extremely satisfied with Shawna. She has a loaner car ready when I got there. She kept me informed about my car. She really went out of her way to accommodate my request. The transaction was completely hassle free. I could not ask for better service than this. Thank you Shawna for taking good care of me. C.H
Timsantana12/02/2014 02:59:34 PM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Interrante
Lexus of Valencia gave us the best buying experience that I have ever had Paul Interante was very helpful and very knowledgeable made it a pleasure to buy a new car I will buy all my future cars from lexus of Valencia
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Lexus of Valencia : Valencia, CA 91355 Car Dealership, and Auto Financing - Autotrader