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Mercedes-Benz of Valencia

23355 Valencia BlvdValencia, CA 91355
1-888-436-25031-888-436-2503
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Whether you are shopping for a new or pre-owned Mercedes-Benz, genuine Mercedes-Benz parts and accessories, or if you are seeking experienced Mercedes-Benz service techni ... Read more
Whether you are shopping for a new or pre-owned Mercedes-Benz, genuine Mercedes-Benz parts and accessories, or if you are seeking experienced Mercedes-Benz service technicians, you will see that quality service is our highest priority. Mercedes-Benz of Valencia in Santa Clarita California, has a friendly, knowledgeable and certified MB staff willing to help you find and finance the perfect vehicle for you. The needs of each individual customer are of paramount concern. We know that you have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those expectations each time. PLEASE STOP BY AND SPEAK WITH OUR MERCEDES BENZ SPECIALISTS DON, DANIEL OR JERRY. WE ARE A KBB INSTANT CASH OFFER DEALER. CALL US AT 877-517-8344

Why You Should Buy a Used Car From Us

Whether you are shopping for a new or pre-owned Mercedes-Benz, genuine Mercedes-Benz parts and accessories, or if you are seeking experienced Mercedes-Benz service techni ... Read more
Whether you are shopping for a new or pre-owned Mercedes-Benz, genuine Mercedes-Benz parts and accessories, or if you are seeking experienced Mercedes-Benz service technicians, you will see that quality service is our highest priority. Mercedes-Benz of Valencia in Santa Clarita California, has a friendly, knowledgeable and certified MB staff willing to help you find and finance the perfect vehicle for you. The needs of each individual customer are of paramount concern. We know that you have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those expectations each time. PLEASE STOP BY AND SPEAK WITH OUR MERCEDES BENZ SPECIALISTS DON, DANIEL OR JERRY, WE ARE A KBB INSTANT CASH OFFER DEALER. CALL US AT 888-436-2503

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.1
    Customer Service
  • 2.3
    Quality Of Work
  • 2.3
    Friendliness
  • 2.1
    Overall Experience
  • 2.4
    Price

Dealership Reviews

1 - 5 of 29 
Unhappy Car Buyer1/14/2016 02:02:22 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Carlos in Financing
To of all of those who wish to purchase a Mercedes-Benz through the Valencia Dealership. Be Careful! They will tell you one thing and do another. They will run your credit multiple times against your wishes. Will tell you a deal is done and its not, and will leave you hanging. Will not return calls! Does not care about customer satisfaction at all. My credit score is 750, and I have had Mercedes-Benz for the past 30 years. So I know something about the car, I know I can get a good deal because of my score and payment history with Mercedes Financial. And that is what I believed was going to happen, was not the case. This has been the worst experience I have had when buying a car at this dealership and I will never go back. The dealer is more interested in kick-backs then satisfying the customer. They may not be considered about my review, but if people would speak up maybe changes would happen.
David K11/25/2015 07:05:23 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Don
Purchase a killer 2012 SLS AMG Roadster from Don (Sales) and Ray (GM) back in March. They went out of their way to deliver the paperwork/car and aquire finacing for me. Everything was done efficiently and professionally. Highly recommended for highline cars. David K
Mercedes-Benz of Valencia responded to this review
11/27/2015
What an enjoyable review to read, David! It is reassuring to know that Don and Ray provided you with a hassle-free and great shopping experience. Mercedes-Benz Of Valencia’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any additional questions or concerns. Best regards, Ray Penman, General Sales Manager, 800-731-4632
ALEX11/06/2015 05:50:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:DANIEL MEDINA
Just purchased two Mercedes E350 sedans from internet manager DANIEL MEDINA. Honest, easy quote exchange via mail, quick , hassle free , excellent buying experience . Incomparably better than all others
Mercedes-Benz of Valencia responded to this review
11/10/2015
Alex, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Daniel was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, Ray Penman, General Sales Manager, 800-731-4632
Mike W.10/27/2015 09:09:01 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill Parks
Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noise. The service advisor Bill Parks listen to the recording and immediately dismissed it as nothing to be concerned about, but if she wanted to have it checked out she would have to pay for a "diagnostic fee" and a brake job (because he has pre-determined it was the brakes) Going back a 3rd time after complaining.
Tom and Diane9/08/2015 10:30:35 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:NONE
My wife and I went to the Mercedes dealer in Valencia to look at a late model CL550 and S550 that had been advertised on their website. Upon arrival, we noticed that they were having a "Grand Opening" of evidently their remodeled business. When we came through the front door, the gal who must have been the receptionist, was evidently too busy on her iPhone to look up and see what we might possibly be there for. After looking at several cars on the showroom floor and not having one salesman or manager approach us and ask us if they could help us, my wife finally walked up to the receptionist and asked her where we could find the late model vehicles that we were there to see. We went out to the front of the showroom and found the cars we were looking for. We had probably been at the dealership for over 30 minutes now and still not one person approached us to lend any help. My wife suggested that I go inside and find someone to show us the CL550, but I refused for the sole reason that I had spent a good deal of my lifetime in the car business and felt that this dealership had a real problem with customer service. When I was a Sales Manager and later a General Manager, I never would have tolerated such behavior from my sales and managerial staff. These people were evidently profiling us and thought they would not waste their time on someone who was not there by appointment and had simply walked on to their car lot. If they had been paying closer attention, they would have realized that we had pulled up and parked our late model S-Class Mercedes very close by and whoever was "up" at the time would have been all over us to sell us another Mercedes. Oh well, glad I found out what these people were all about before purchasing my next Mercedes. By bye Tom and Diane Tehachapi, CA
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Mercedes-Benz of Valencia : Valencia, CA 91355 Car Dealership, and Auto Financing - Autotrader