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Mercedes-Benz of Valencia

23355 Valencia BlvdValencia, CA 91355
1-877-517-83441-877-517-8344
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Services and Amenities

  • Service Centers
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
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Why You Should Buy a New Car From Us

Mercedes-Benz of Valencia is proud to serve customers from all areas of the Santa Clarita Valley to include; Canyon Country, Castaic, Saugus, Stevenson Ranch and Valencia ... Read more
Mercedes-Benz of Valencia is proud to serve customers from all areas of the Santa Clarita Valley to include; Canyon Country, Castaic, Saugus, Stevenson Ranch and Valencia. We are conveniently located just north of the San Fernando Valley, south of the Antelope Valley and East of Ventura County. WE ARE COMMITTED TO PROVIDING OUR CUSTOMERS WITH HONESTY, INTEGRITY, AND PROFESSIONALISM. PLEASE STOP BY AND SPEAK WITH DON LAVIGNE, WHO HAS 30 YEARS IN THE AUTOMOTIVE INDUSTRY.

Why You Should Buy a Used Car From Us

Mercedes-Benz of Valencia is proud to serve customers from all areas of the Santa Clarita Valley to include; Canyon Country, Castaic, Saugus, Stevenson Ranch and Valencia ... Read more
Mercedes-Benz of Valencia is proud to serve customers from all areas of the Santa Clarita Valley to include; Canyon Country, Castaic, Saugus, Stevenson Ranch and Valencia. We are conveniently located just north of the San Fernando Valley, south of the Antelope Valley and East of Ventura County. WE ARE COMMITTED TO PROVIDING OUR CUSTOMERS WITH HONESTY, INTEGRITY, AND PROFESSIONALISM. PLEASE STOP BY AND SPEAK WITH DON LAVIGNE, WHO HAS 30 YEARS IN THE AUTOMOTIVE INDUSTRY.

Languages Spoken

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Dealer Ratings

24-Month Overall Rating
Powered by
  • 3.4
    Customer Service
  • 3.4
    Quality Of Work
  • 3.8
    Friendliness
  • 3.4
    Overall Experience
  • 5.0
    Price

Dealership Reviews

1 - 5 of 22 
hinotes152/02/2014 10:56:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Aram Corluyan (service advisor), John (service technician), Matthew Geissner (service advisor), Alex (parts manager)
This dealer has treated me and my family WONDERFULLY over the years. I've spent quite a bit of money over the years servicing my SLK350, and they have always been extremely professional and accommodating. Most recently my SLK needed a new fuel pump, and Aram & John did a wonderful job handling the repair - I greatly appreciate their tenacity and extreme attention to detail. Coincidentally the car developed a starting issue after the repair, and Aram didn't hesitate to invite me back to the dealer to try and make it right - he even provided me an E350 loaner for the weekend. The starting issue was sorted, and Aram assured me that their priority was to make the car right & that I was always welcomed back should any issues persist. I am happy to report that the car has been perfect ever since. I would highly recommend this team, as they are respectful, tenacious, and professional.
Mercedes-Benz of Valencia responded to this review
2/03/2014
Hi there, Thank you for writing us this awesome DealerRater review. We appreciate your business very much, and thank you so much for allowing us to service your SLK350. Aram and John would be thrilled to see that they've provided wonderful experiences for you over the years. As always, please let us know if there is anything you need! We are always here to help. We hope to see you again very soon, and be safe out there on the road. Best, Steve Adams – General Manager sadams@mbzvalencia.com | (888) 841-7717
BKunkle110/19/2013 03:43:18 PM
1.5
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rick
The automobile industry has a bad reputation for dishonesty and Mercedes-Benz of Valencia is most certainly a contributor to this reputation. Purchased a pre-owned BMW from the dealership and was experiencing electrical issues less than a week after the purchase. Brought the vehicle back and was told there were no issues found. Took the vehicle back home and in less than a week the problem reoccurred. Had Auto Club jump the vehicle. The technician from Auto Club stated he had seen this a few times in the past where the alternator was the culprit. Told Mercedes-Benz what the Auto Club technician had mentioned and they just blew it off as though he would not know the workings of a BMW. After two days in the shop, they stated the battery had been replaced. After another week of having the car, guess what happened - the same issue. In for a third time in less than a month. This time they replaced the alternator. Another week goes by and the car won't start. I walked into the dealership and spoke with the service manager - Rick. He told me that each time the BMW is brought into them, they have to send it across the street to the BMW dealership to have it serviced. (like I'm creating an inconvenience for them and costing them money - all true, but is that my fault and what about my inconvenience!) Then Rick states that being a Saturday, he could not call BMW to schedule the appointment since they only run a half crew on Saturdays. It would need to wait until Monday to get an appointment. So after our conversation and leaving the vehicle with them, I went across the street and spoke directly with BMW. They were very kind and very accommodating. They set the appointment for my vehicle right then and there. I went back over to the Mercedes-Benz dealership and told them to drive the X5 over right now as the appointment is already set. AVOID THIS MERCEDES-BENZ DEALERSHIP unless you like liars and the run-around!!!
greennat7/15/2013 01:19:19 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Milton Garcia, Willam Moussa, Kazz (sp)?, and Carlos (finance guy)
Let me start off by saying that my car buying experience at this dealership was FANTASTIC! I did not come to the dealership that day to purchase anything, only to test drive a few different models. Milton Garcia greeted me with a great big smile (remembering me from the day before…impressive) and allowed me to test drive a couple of cars. Milton took me on a test drive and explained in detail each and every car I was driving and answered the many questions that I had. Then comes along Kazz and William. They were the best salesmen I’ve dealt with in a long time. Both were so professional and made me feel very comfortable. These guys know their stuff. I never did feel intimidated or pressured. They both explained the leasing program to me in great detail. They got me a great deal on a new car with everything that I wanted. The next thing you know, I was walking out of there with a 2013 C-class. Buying that car was the last thing I had expected. Carlos Gerpe in financing was the best. He was very friendly. I didn’t feel pressured into buying anything extra. He took the time to explain all of the different packages/options. I would say the whole process; from the test drive to finance took about 3 hrs, if that. As I said before, that was the best car buying experience I have ever had. Good Job Mercedes Benz of Valencia. I will be back!!! Thank You guys ?
Mercedes-Benz of Valencia responded to this review
7/17/2013
Thank you so much for the great feedback! I am thrilled to hear how positive your experience was at our dealership. I am so happy to hear that our team was very helpful in answering all your questions and picking out the perfect car. Customer satisfaction is very important to us and I am thrilled to see we met that goal. If you have any additional questions please don’t hesitate to contact us. Until next time, enjoy your new S-class! Sincerely, Steve Adams – General Manager sadams@mbzvalencia.com
gildolgin4/12/2013 06:28:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rick the Customer Service Manager
We have been to the dealership 8 times in the last three years to fix the hatchback. The last time we were here they claimed we backed into one of their vehicles. My wife went in and they bullied her into claiming she did it. They claimed it was on video which when we asked for and they could not produce. In addition there was a warranty repair on a light strip that was supposed to be covered. Then they said it was not and would we like it done for $210.00 We said go ahead, but it was still not done. Then we brought the car back again this week and the price was $265.00. We have both estimates for the same repair with two different prices and the third option where it was supposed to have been under warranty. My wife is scared to go back to the dealership to pick up here car and drop off the loaner. For two days we have left messages asking the GM Bill Masterini or the dealership owner Lenny Sage to please meet us there so we feel safe to finish this up.
Brianpg242/15/2013 11:42:15 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Leo Gonzalez, Milton Garcia
First of all the place is gorgeous, clean, great selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all options in the C-class I was interested in. He was professional, not pushy, and a real gentleman to my wife and I. Then I met the Sales Manager Leo Gonzalez. He showed me my options and made the car work for me. He was also professional, not pushy, and did everything I could of asked for. He made me feel real comfortable and worked for my business. I have bought 5 cars in the past couple of years and I will say this has been the best experience of all. The car is great and Mercedes Benz of Valencia, Milton Garcia, and Leo Gonzalez have earned my business for years to come. Thank you.
Mercedes-Benz of Valencia responded to this review
2/20/2013
Brian, I would like to first thank you for all of your positive feed back and support. I cannot begin to tell you how much everyone at MB of Valencia appreciates your kind words. Congratulations on the purchase of your new car as well! I hope that you continue to enjoy it for years to come. If there is anything else we can do for you please let us know. See you next time! Sincerely, Bill Mastroianni - GM Office: 800-731-4632 billm@sageauto.com
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