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Rusnak BMW

3645 Auto Mall DriveThousand Oaks, CA 91362
1-877-756-89261-877-756-8926
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

No wonder you feel so at home. We're practically in your backyard. Rusnak is a part of your community. And we've been here a long time. From our first Triumph de ... Read more
No wonder you feel so at home. We're practically in your backyard. Rusnak is a part of your community. And we've been here a long time. From our first Triumph dealership established in Los Angeles back in 1961 to our beautiful showrooms in Pasadena, Westlake, and Anaheim, we've expanded to 15 locations, featuring 11 distinct makes of the most coveted luxury brand autos in the world. What does that mean for you? It means no exhausting trips to countless car dealerships to find exactly what you're looking for. It means when you need your car serviced, or even just meticulously washed, we're here for you. Convenient, friendly, and always happy to see you. We're glad you decided to get to know us here at the Rusnak Auto Group serving the Southern California area and we hope we can earn your business today!

Why You Should Buy a Used Car From Us

No wonder you feel so at home. We're practically in your backyard. Rusnak is a part of your community. And we've been here a long time. From our first Triumph de ... Read more
No wonder you feel so at home. We're practically in your backyard. Rusnak is a part of your community. And we've been here a long time. From our first Triumph dealership established in Los Angeles back in 1961 to our beautiful showrooms in Pasadena, Westlake, and Anaheim, we've expanded to 15 locations, featuring 11 distinct makes of the most coveted luxury brand autos in the world. What does that mean for you? It means no exhausting trips to countless car dealerships to find exactly what you're looking for. It means when you need your car serviced, or even just meticulously washed, we're here for you. Convenient, friendly, and always happy to see you. We're glad you decided to get to know us here at the Rusnak Auto Group serving the Southern California area and we hope we can earn your business today!

Languages Spoken

  • Español
  • Français
  • Deutsch
  • Русский

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 129 
Michellebeemer12/16/2014 11:06:20 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Russell A. (Mehran's assistant):)
I had the best car buying experience at this dealership. Every person that offered to help me was pleasant and extremely hospitable. They made my experience so easy and without any stress. They did not push or play any games and were great at making real conversation in order to get you into the car you want. I cannot say enough about this dealership and was greatly surprised from the moment I walked in until the moment I walked out. I had a great day at this dealership and cannot believe I never knew this branch existed until now.
Rusnak BMW responded to this review
12/17/2014
Thanks for the great review! We are pleased to hear our team made your experience so easy and stress-free, as we know car buying can be overwhelming sometimes. Please let us know if there is anything we can do for you in the future and we hope to see you again!
Ferrario12/01/2014 07:35:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeffrey Kaltman
Jeff Kaltman is a truly exceptional internet sales manager. I have leased two vehicles from Rusnak BMW and each time I had the pleasure of dealing with Jeff. He is extremely dedicated, knowledgeable and makes the whole process of getting a vehicle very easy. I have recommended people to Rusnak BMW - specifically because of Jeff Kaltman. They also agree, that Jeff is the "best" internet sales manager they have worked with. Jeff fulfilled and exceeded every expectation with each transaction. Because of this, I will continue to do business with Rusnak BMW and Mr. Kaltman.
Rusnak BMW responded to this review
12/03/2014
Thanks for honoring us with the 5-star review! I will be sure to pass along the compliments to Jeff on his dedication and knowledge about the business. We are so glad he made for an exceptional experience for you and we look forward to seeing you next time!
Rosie gomes 9/08/2014 10:34:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Diana Audish, Russell Abravenal,
We planned on stopping in just to window shop but by the end of our experience we made a purchase! David greeted us when we arrived showed us a couple of vehicles and took us for a test drive. He was very professional, knowledgeable, & friendly. He did not pressure us and made us feel at ease. He was great! he was very thorough and explained process to us in detail. Diana in financing was a doll. She was extremely organized and helpful. Our dealing with Russell was excellent as well, he was extremely knowledgeable and took his time explaining everything about the car. We appreciate the the Team @ BMW very much. They were very professional, knowledgeable, & friendly. Everyone we met greeted us and made us feel like we had been long time customers. Everyone we encountered @ Rusnak BMW made our purchase painless and easy. I would definitely recommend Rusnak BMW to my Friends. We are looking forward to enjoying our new car. We look forward to being lifelong customers for future purchases! Thank you, Rosie and Eddie
Rusnak BMW responded to this review
9/10/2014
Thank you for taking the time to leave such a positive review. At Rusnak BMW we strive to deliver an exceptional customer service experience to every single person who walks through our doors, regardless of the reason. We are happy that we did just that for you. Again, thank you for leaving the 5-star review and we hope to have the opportunity to serve you again in the future.
Dr.nick738/27/2014 08:18:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Roger Carroll
Just wanted to give my thoughts on my experience. I live in Northern California and went to my local BMW dealership looking for a 2014 335i. I had a specific list of options that I wanted and after spending 6h there they were not willing to work out a deal with me... I searched online and contacted several other dealers. Roger was the first to respond and I told him what I was looking for, they did not have the exact car I was looking for, Roger informed me that they did not have that car on hand but will be happy to get it for me... I told him what I was quoted and was able to beat it by several thousand. All of this took less than 30 min. I booked my flight and was picked up at the airport... Paper work was ready to go when I got there and I was back on the road. Thank you Roger for the great experience and I will definitely recommend you to everyone I know that's looking for a BMW . Great dealership, great people and always great cars Rusnak BMW
Rusnak BMW responded to this review
9/19/2014
Thank you for the positive feedback and, of course, your business. We are pleased to hear that you had an exceptional car-buying experience and we look forward to service you again in the future!
askoleg8/04/2014 02:14:31 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Renee Norris
Brought my car to get Diagnostic because my car had the issue to start up on few occasions . Service adviser said my battery was aged and I do not drive much so I had to replace battery. I drive about 1000 - 1200 miles a month so how much more should I drive? Anyway, I authorize to replace my battery after We went over the price which was mention to me the price will include the installation and programming because this battery must to be reprogrammed. Before I came to Rusnak BMW - Service Center I called them and confirm the price of the services and battery also called few other places to compare and everyone told me I must to program the new battery. My SA came and brought my invoice and key and said go head to pay.. after I paid I request to talk to technician because I had few more questions. my 1st question was to Tech guy if they put the AGM battery? He was not sure so he left back to the shop to check.. while I was waiting I asked sale person in parts if the part # on invoice is AGM and he said yes and there is only one battery available. ok, Here is Tech guy came back and telling me We made mistake and put the AGM battery in your car and charged you for AGM battery and did not program it but your car needs the different battery because I had original battery not AGM and I have 2 choices now. 1. replace my battery with original type batter none AGM and it cost of the battery about $100 less. 2. I can keep the AGM battery but need them to program it and it will cost me more now but I already paid for installation and programming as we discuss before authorized the replacement of the battery in the amount of $187.50 that is about 1.25 hours. of labor they told me. and I am already there for over 3.5 hour.. Tech guy the programming might takes few hours now because they would need to program all modules may be etc.. it's more complicated stuff. but I did my homework before coming there and I know what has to be done to install the new battery and I know what it takes.. I also confirmed before coming with part department there is only one battery fit my car and its AGM and he said it must to be programmed and the same SA told me it must to be programmed but why the story changed now? SA and Tech guy start to make me believe that I am wrong and the previous installation price of $187.50 does not cover programming.. SA told me They can remove the battery and put my old one and I can leave.. and it's after over 3.5 hours wait there.. After some explanation to them They agreed to try to take my car back to the shop and try to program it if that will take less than 20 minutes then they will do it at the above price. Guess what? yes, they could do it . SA show me page with show there is highlighted AGM battery program instruction.. and why it's needed but when I asked her for copy she refused to give me.. but then she went to talk someone and came back and said ok she can give me the copy.. and I got my key back when I asked to talk to tech guy my AS said he is gone for lunch and rest of them are busy so come back next time oil change and car checkup.. hmm.. Do I want to come back? I am not sure now if the car really was programmed or not.. and if my car was really tested? I did not see full report of the test.. the only way to check to take for another diagnostic to another shop which cost $150 - 200 again. Do not come to this place!! they're careless to your car and safety of your life. Be careful!! they only care that you pay more !!! and come back for more service.. p.s. I had the battery tested before coming to this shop few times in 2 different shops and both of them told me my battery is good !!! no need to be replaced.. and I have a copy of their test .
Rusnak BMW responded to this review
10/29/2014
Thank you for taking the time to leave your feedback; although, difficult for us to hear. At Rusnak BMW we strive for 100$ customer satisfaction and it is unfortunate that we fell below your expectations, as well as our own. Please reach out to me directly as I would like to discuss this matter in detail and hopefully make amends. Thank you, Ken Christ, General Manager 805.267.8309
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