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Chino Hills Ford

4480 Chino Hills PkwyChino, CA 91710
1-877-348-51931-877-348-5193

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within ... Read more
We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within 72 hours of purchase and with less than 300 miles driven. You may choose to instead purchase any other vehicle in stock at our dealership, subject to lender approval. Ask Sales Associate about our Used Car 72-Hour Exchange Policy.

Why You Should Buy a Used Car From Us

We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within ... Read more
We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within 72 hours of purchase and with less than 300 miles driven. You may choose to instead purchase any other vehicle in stock at our dealership, subject to lender approval. Ask Sales Associate about our Used Car 72-Hour Exchange Policy.

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 166 
Burned Twice by Chino Hills Ford10/09/2015 11:55:59 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Johnny Gonzales
If I could a negative star, I would but unfortunately, they only allows 1-5 stars. I own two Ford Expeditions and used to take my vehicles to Chino Hills Ford prior to the building of the new facility. They had a young lady (I forget her name) that was a service writer that was polite and seemed honest. After they built the new building, the whole attitude of the place changed. I took one of my expeditions shortly after they had the building rebuilt and they performed work on the vehicle plus I needed two battery terminals changed. I phoned them to find out how much it would cost and they informed me that it would be approximately $150. I assumed that they were going to change the whole terminal and wire assembly but no, they informed me that it would be for the terminals only. I have owned Service Stations in the past that had service centers so I am familiar with repairs. I informed them to not perform the service. I picked up the vehicle and took it to Pep Boys on Pipeline and they changed the terminals for $29. A savings of $120. I phoned them and explained to them what occurred and a manager called me back apologized and stated that it was a 'Mistake', that it should not have been so expensive. Ironically, just yesterday I decided to take my other Expedition for service as I am taking a long trip and I informed my wife that I am going to give them one more chance. When the service writer opened up the hood, my battery terminals on this Expedition were corroded and I pointed it out. He saw it and commented that it is 'pretty bad'. I assumed that they would take care of it by cleaning it up or letting me know if they were past their useful life. They called me this morning and I phoned back and asked for the service writer, I was put on hold for 8 minutes after which I hung up. I called back approximately an hour later and was put on hold once again for over 3 minutes after which I hung up again. When I called a third time, it was time for me to pick up the vehicle. I finally spoke with the service writer having waited only one to two minutes this time. Besides a tire rotation, high speed balance and wheel alignment that I approved, I informed them that my 'Tire Sensor' light had come on in the past two weeks when I dropped off the vehicle. The service writer informed me that TWO tire sensors were bad. I find it difficult to believe that I have never had a problem with tire sensors and now that the light had come on 'TWO' tire sensors have simultaneously gone bad at the same time. I informed him that I didn't have time to fix it as I needed to pick up the vehicle as it was 4 pm. I asked the Service writer when I arrived to pick up the vehicle how two sensors would go bad simultaneously and he said that it is electrical, it is like having two lights go out at the same time. Something I have never seen happen in many years in the business. I picked up the vehicle and drove it home, opened up the hood and staring me in the face is the corroded battery terminals. They didn't even bother to brush them off. I used some water and baking soda and had them cleaned within 5 minutes. Many places do this as a courtesy to their clients. The vehicle was dirty, most dealerships wash your vehicle, this one does not. Needless to say, I will never be taking my vehicle to this dealership again and it is sad that this is the way they run their business. Do yourself a favor, go elsewhere, I know I will.
Jcrhbs 9/23/2015 08:38:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:GM Jamey Watson
Outstanding customer service offered thru GM Jamey Watson and Johnny Gonzalez certified 20+ year service adviser in the custom installation of my Train Horn to the F350 FX4 Lifted Dually. Both are an asset to this dealership and local community in their commitment to exilence with Ford Motor Company, Now I have a horn that fits the Monster Ride! Thank you all
fonzieg6/23/2015 12:35:12 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jesus Maria
Alfonso Garcia I went to dealer just to looks around no intentions to buy a work van, but Rene Macias slightly help me and then was helped by Jesus Maria. Jesus was very helpful. Made a deal that I could let go. People very courteous. I now know were to go for my next work truck. Excellent service.
karenlwilson6/09/2015 12:15:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Neil Warren,Michael Garrett
I went in with no intention of making a purchase that day but was presented with an offer I couldn't walk away from. Very happy with what was offered for my trade in and the final numbers on my purchase!
miiiikoooo5/24/2015 03:14:52 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Neil Warren
The sales man Neil, was very well informed about the vehicle. Very respectful. Three most important thing for me is the after purchase experience .... so far it's great! Thanks.
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Chino Hills Ford : Chino, CA 91710 Car Dealership, and Auto Financing - Autotrader