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Chino Hills Ford

4480 Chino Hills PkwyChino, CA 91710
1-877-348-51931-877-348-5193

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within ... Read more
We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within 72 hours of purchase and with less than 300 miles driven. You may choose to instead purchase any other vehicle in stock at our dealership, subject to lender approval. Ask Sales Associate about our Used Car 72-Hour Exchange Policy.

Why You Should Buy a Used Car From Us

We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within ... Read more
We want you to love your pre-owned vehicle. If for any reason you are not totally satisfied with the pre-owned vehicle you purchased from us, simply bring it back within 72 hours of purchase and with less than 300 miles driven. You may choose to instead purchase any other vehicle in stock at our dealership, subject to lender approval. Ask Sales Associate about our Used Car 72-Hour Exchange Policy.

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.1
    Quality Of Work
  • 4.4
    Friendliness
  • 4.1
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 176 
kmac5/25/2016 12:45:42 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nick Hernandez
Great communication, honest and up front. Finance department was fast and efficient. Service department is excellent. Have used service on vehicle purchase from another dealership and Chino Hills Ford far out serviced Hemborg. Salesperson, Nick Hernandez, was outstanding in communication and follow through.
Bryan L4/27/2016 01:37:14 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Asghar Bakhtiari
I was shopping around for trucks and had almost settled on getting another brand. Because I kept on hearing about the high ratings (safety, mileage, comfort, technology) of the new F-150, I thought I would stop by my local dealer to investigate. A few hours after stopping by Chino Hills Ford, my fiance' and I ended up driving away with a new F-150 XLT Super Crew FX4. Aside from the truck itself, Asghar was the primary reason we purchased that day. He very quickly narrowed down something comparable to the other brand I had shown interest with similar features. He then helped to address any barriers to purchase (financing, total cost of ownership, factory rebates, etc.), and walked us through all of the paperwork. After the financing was complete, he even helped me pair my phone with the truck's SYNC system. It's only been a couple of weeks , but I grow happier with my decision to purchase that day. If you need a great vehicle, great customer service, and an easy buying experience, I would highly recommend you stop by Chino Hills Ford.
Chino Hills Ford responded to this review
4/27/2016
Bryan, CONGRATULATIONS on your NEW F-150 XLT Super Crew FX4!!! We are happy to hear that you had such an awesome experience with you team, specifically Asghar! We pride ourselves on ensuring our customers are knowledgeable & comfortable with their purchase. Thanks for taking the time to share your insight! We thank you for the high recommendation. We look toward a successful relationship for many years to come.
August R. Dougherty4/19/2016 02:34:27 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Luis Mendocillo- Internet Sales
I recently bought a Ford Edge for my mother. Luis Mendocillo, the Internet sales manager made the process very easy. He quoted a reasonable price which fell within the budget I previously had in mind. We agreed to terms and he helped walk me through the process. He was knowledgeable about the Edge Sport and taught me how to use all of the new technology that comes with the Sync 3 package. Angelia Woods also was a big help in navigating the the finance portion of the purchase. A good experience. Thank you for everything Chino Hills Ford and especially Luis.
Chino Hills Ford responded to this review
4/20/2016
Hi August R. Doughterty, Thank you for taking the time to review us! Congratulations on the Ford Edge for your mother!We're so happy to hear that you had a great experience with our team, and we'll be sure to pass on your kind words. Thank you for allowing us to earn your business. We look forward to continuing years of service with you.
Expedition 1234/16/2016 12:48:22 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bert V.
My wife has taken our 2011 Expedition in twice for an intermittent AC issue. The AC stoops working off and on but the rear AC is fine. When she brought it in the first time, it started working when she took it in. She was told that they couldn't replicate the issue so bring it back when it goes out again. That very same evening, it went out again. This time, we took a video to show the technician the issue. So, the next morning we headed back. Again, the AC started working. When she arrived, she was yet again told to come back when it wasn't working. They cannot replicate the issue. Well, they never even looked at it this time. I understand that it's difficult to address an issue like this but isn't that their job? Isn't there a list of possible issues when the unit does this? Is this the first time this has happened? What would they check if it wasn't working? It's completely unsatisfactory that they just keep telling her to come back. We bought the car at this dealership and have continued to pay to have it serviced here but we will not do so going forward. The rep we spoke to ( Bert) was completely useless. We bought, on Chino Hills Ford's suggestion, the Premium Service Care warranty. It is obvious that they only wanted to upsell us rather than offer us actual Premium Service.
Charlieo14/13/2016 09:50:46 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rene Mancia
Another ford dealer tried to lowball my trade so I left. Chino Hills no hassle got a fair deal, so I think I could have gotten better but I am happy with the deal.salesman was not pushing me .
Chino Hills Ford responded to this review
4/20/2016
Hi Charlieo1, Thank you for taking the time to review us. We are happy to see that you were comfortable and had a pleasant experience with us. We appreciate your business and look forward to continuing years of service with you.
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Chino Hills Ford : Chino, CA 91710 Car Dealership, and Auto Financing - Autotrader