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Citrus Motors Ford KIA

1375 Woodruff WayOntario, CA 91761
1-877-631-73521-877-631-7352
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Call TOLL FREE 877-631-7352 NOW and ASK for Sales. Established as a franchise of the Ford Motor Company in 1950, Citrus Motors has served the Inland Valley of Southern Ca ... Read more
Call TOLL FREE 877-631-7352 NOW and ASK for Sales. Established as a franchise of the Ford Motor Company in 1950, Citrus Motors has served the Inland Valley of Southern California for 50 years. Today Citrus Motors is the largest and most modern Ford and Lincoln Mercury Dealership in the Inland Empire, encompassing 15 acres with over 70 service bays, a $1million parts inventory and 41,000 square foot body shop facility.

Why You Should Buy a Used Car From Us

Call TOLL FREE 877-631-7352 NOW and ASK for Sales. Established as a franchise of the Ford Motor Company in 1950, Citrus Motors has served the Inland Valley of Southern Ca ... Read more
Call TOLL FREE 877-631-7352 NOW and ASK for Sales. Established as a franchise of the Ford Motor Company in 1950, Citrus Motors has served the Inland Valley of Southern California for 50 years. Today Citrus Motors is the largest and most modern Ford and Lincoln Mercury Dealership in the Inland Empire, encompassing 15 acres with over 70 service bays, a $1million parts inventory and 41,000 square foot body shop facility.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.2
    Quality Of Work
  • 4.5
    Friendliness
  • 4.1
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 14 
JimF7/14/2016 04:58:55 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Wayne T, Dean, Carlos C, Jason V
Avoid Citrus Motors...once you submit your customer satisfaction survey to Ford, they're done with you! Read how my new car unevenly wore through two sets of rear tires in only 9200 miles due to a faulty suspension and alignment. They not only missed the problem but conveniently refused to honor my warranty so they could charge me for the tires. June 2015, I purchased a new Ford Mustang GT through Citrus Motors. I knew the exact options I wanted and had my vehicle ordered directly from the factory. I made this a very easy, no-haggle sale for Michael B. and Wayne T., Team Leaders at Citrus Ford. My vehicle arrived within the time frame promised. I was happy with the buying experience and left excellent ratings on both the Citrus Motors and Ford corporate satisfaction surveys. In fact, I was so pleased that my girlfriend started bringing her Ford vehicle (purchased from a different dealership) to Citrus Ford for maintenance. January 2016, while getting an oil change at 5600 miles, the technicians discovered that my two rear tires had worn down to the steel belt. I didn't notice the wear because only the inside 15-20% of the tread was worn down, it was not evenly worn. Both technicians pointed to a probably alignment or suspension issue, which made sense because my car had been noticeably pulling left prior to the oil change. Shortly after, I went to Citrus Ford, explained the issue to Wayne T. and had the service department inspect my vehicle. Even though the tires were unevenly worn and the steering wheel was crooked, one of the lead technicians told me nothing was mechanically wrong with my vehicle. After walking back from the service department, Wayne affirmed there was nothing wrong with my car and blamed the problem on the Pirelli P Zero Summer tires. He claimed that it was "normal" for Summer tires to wear out quickly, even after just 5600 miles of daily-driver use, and softly implied that I was somehow ignorant for not knowing it. I returned to Citrus Ford days later to have my tires replaced. As I clearly stated to Wayne T. on my previous visit, I wanted longer-lasting, All-Season tires installed on my vehicle not Summer tires. For the second time, I told a technician to check my alignment because my steering wheel was crooked. I paid $824.30 for two new tires. Carlos C., a technician handled the transaction and he also apologized because in fact, my vehicle was out of alignment and it wasn't properly addressed the first time. June 2016, my rear driver's side tire blew out while driving. I pulled my vehicle over, bent down to examine the tire and discovered BOTH rear tires were worn down to the steel belts on the inside 15-20% of the tread, exactly the same uneven wear pattern as before. This set of new tires only lasted 3600 miles. While waiting 2 hours for a tow truck, I Google'd the model number on the tire sidewall. These weren't the All-Season tires that I paid over $800 for, they were the same Pirelli P Zero Summer tires that I specifically instructed, not be put on my vehicle. Since it was after-hours, my vehicle was dropped off outside the Citrus Ford service department, key and detailed note left in their dropbox. The service department opened at 7am the next day. By 12:30pm, I still had not received a phone call from Citrus Ford. I called, emailed and texted Wayne T. on his cell phone. Wayne finally replied by text explaining that Carlos C. in Service would contact me about my vehicle. When I didn't hear from Carlos, I asked my girlfriend to call the Service Department since I was going to be unavailable for most of the afternoon. My girlfriend received a voicemail message from a Service Manager named Dean. He said they found something wrong with my suspension, which caused the uneven tread wear. Dean explained replacement tires would be covered by warranty "this time" but added, I was "charged last time because the tires wore evenly" - that was completely untrue. Our perception was that Dean was dishonestly trying to cover for the service team missing the same suspension problem in January. Dean's tone was abrupt and somewhat unprofessional so my girlfriend called Citrus Ford back, insisting to speak with Carlos instead. Carlos told her that Pirelli doesn't make an All-Season tire in the same size (never mentioned in January) and they were required to put on exactly the same tire model to be covered by warranty. He gave her a direct number to Ford Motor Company and told her Ford would need to approve a different tire to be put on my vehicle. The representative from Ford clarified that under warranty coverage, the same Summer tires would need to be installed. This representative also stated that my original tires should have been replaced free of charge in January if the tires had the identical uneven wear, which they did. Immediately after speaking directly with Ford, my girlfriend called Carlos back. In this conversation, Carlos conceeded these Summer tires should have lasted "at least 10-15,000 miles". This admission was consistent with a Pirelli representative whom I emailed later, that quoted a 15-20,000 mile minimum lifespan for these tires. My girlfriend then spoke with Wayne, sharing the conversation she had with Ford. Wayne told her that approval for refunding the $824.30 spent in January, needed to come from Jason, the General Manager. Wayne gave his word that he would email the details of this matter to Jason before he left for the day. Due to the Fourth of July weekend, Wayne assured us that we would hear from Jason, no later than the upcoming Wednesday. The next day, I picked up my vehicle from Citrus Ford. The Service Manager, Carlos was polite and apologetic. I asked to view my account on his computer, looking for any notes from the tire replacement in January, when according to Dean, my tires were "evenly" worn. Exposing Dean's dishonesty, Carlos and I both viewed a blank page without any notation of "evenly worn" tires. The following Wednesday, still no word from the General Manager. My girlfriend texted Wayne and he responded that it was out of his hands now. When she replied, asking for Jason's last name and contact information, Wayne didn't respond. It was always understood that Jason needed to issue the refund but for someone in a leadership position, like Wayne, to break his word and simply sever all accountability to his customer is upsetting. Two days later, still no response from Wayne or Jason. My girlfriend called Citrus Ford, Jason had left for the day but she did speak with a Sales Manager named Kevin. He also promised to email Jason before leaving for the day and told her to expect a response on Saturday, the next day. Kevin was the first person at Citrus Ford to keep his word. Jason, the General Manager finally issued a refund check the following Monday and had an employee call us to pick it up. Jason nor Wayne bothered to apologize for our experience. Citrus Ford doesn't value their customers...spend your money somewhere else.
SadSam1234/14/2016 08:29:00 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ernie Delara
I had a very bad experience at this dealer for my minivan serviced recently! This may not apply to all those who had their vehicles serviced here as bad as I experienced. But now I know this is no longer the right place for me. Before the service, my vehicle been having minor error messages permanently popping out on the screen for the last few months as I drive everyday on the road. It is indicating that "oil change is required" even though I had the oil changes done couple of times the last few months at local auto shops. There is another error message for "track light" but nothing wrong with any tires. Furthermore, my door lock does not respond sometimes. Until recently, I found out that it will not respond more often than usual. It is very inconvenient for me each time I parked my car somewhere and I must visually check whether all door locks are secured in place, especially during night time with dim vision. Sometimes, I had to go inside the car and manually push it down. In addition, I often hear noises from the back end as I am driving on freeway. Traveling through local smaller roads doesn't seem to have much noises occurring. But it is quite annoying. In the end, I finally had it enough and want to have these checked. I called for an appointment at this location at Citrus Motors Ontario one morning because this is where I bought my vehicle from. They told me to just come on in, no appointment necessary. As soon as I arrived, they inspected quickly at the service drop off. Then, they told me that the reset bottom to clear the error messages is broken, showing off that they are within the top of their game and said nothing wrong looking at it visually though they added. I also pointed out that beneath the rear end of the vehicle behind the bumper is shaking spotted by a family member of mine following behind me to the dealer. She said when my vehicle on high speed, especially freeway, it shakes and wiggles more than the rest of other cars on the road and it doesn't look right. So I told them it needs to be checked also for safety purpose. Plus, my door locks sometimes unresponsive. Then I was quoted $141 per check up. It is quite expensive just to have it checked there for each problem. I was there before years ago and they charged me under $40 for all the check up. And some places may charge a flat fee of $99 depending on the specific of work required like Pep Boys do. It is different now as far as how much does it cost here. They making up price at this dealer now, which just doesn't add up for me anymore. Moreover, they had to request permission to have my minivan kept at their dealer at the end of the day because they ran out of time. Next day, my car is not ready either and I have no clue where they are with my car check up. It is a very bad practice of them not to inform any update that the concerns we all have with our cars. Until the 3rd day, they still need about 6 some hours to get it repaired just for the door lock along. That is strange. I am not abroad in places like some bad areas in Europe, Asia, or South America and some other places around the world that we all know we can be scammed easily by some professionals in their game. Maybe it's everywhere now with scamming practice. Door locks are still working, it is not like broken down you know. Probably lose connection inside is all there is. For the error messages part, they told me it will cost about $2,700 to have a new computer relay module replaced along with hydraulic system. They strongly recommend me to get that done as soon as I can. WOW! They are crazy. I had few services done with them in the past and those went well with pretty good price. This time, however, I was upset. Not only they took too long but also they fail to check the rear end shake. I guess, their favorite quote "provide our customers with the best service experience possible" does not apply in this matter. I am wondering if they care about if I am safe on the road as far as the rear end shake goes. So now, I am still driving with that same old issues as did before my vehicle has serviced here. It made no differences after all before and after the service done at Citrus Motors Ontario. It cost a lot also for so little they done. I was still charged for the price they quoted after they have no more time to do anything further because they have some new customers arrived and needs work orders in. I think I am expected to get out. I paid the full amount and was very displeased. It has only been a week, my door lock they repair failed today. Now I have to repeat my old habit to have my car doors secured. They are ripping people off. Their work quality is very poor and dishonest. I don't know what happened to this place. It used to be good with their service. Dishonest work is a very bad business ethic relation with customers or with anyone. Their survey number 877-817-3452 goes directly to their dealer's main menu automatic system. I cannot reach out for my concerns about my minivan serviced there. I am not happy and will never return that place for any business from now on.
Brthadon1/12/2016 12:35:13 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Luis
If you have nothing to do for a whole day, then have your vehicle serviced at Citrus Ford. They lack basic organization and they don't understand the concept of what an appointment means!
Black Friday Guy12/22/2015 07:09:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Dean Service Mgr & Jason General Mgr
Had a very pleasant experience due to Dean Service Manager and Jason General Manager resolving a few minor issues. Very Professional and went the extra mile to solve these issues. I would recommend this dealership to everyone who has a Ford or Kia vehicle!!!!
Luzgomez98 8/05/2015 11:08:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jesse Guizar and mike
As soon as you walk in everyone is so friendly and willing to help you. I can say their fast and good and professionals especially Jesse Guizar and Mike i don't recall he's last name but they work as a team. I really recommend this place especially Jessi and Mike you can tell they care for their customers thanks a lot am satisfied with my car .
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Citrus Motors Ford KIA : Ontario, CA 91761 Car Dealership, and Auto Financing - Autotrader