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Crown Lexus

1125 Kettering DriveOntario, CA 91761
1-855-218-59911-855-218-5991
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We are Dedicated to being the Best, and Committed to Treating ALL Customers as a Guest in our Home. Lexus "Elite Award Winner" 3 years running. Rated #1 in Sales Satisfac ... Read more
We are Dedicated to being the Best, and Committed to Treating ALL Customers as a Guest in our Home. Lexus "Elite Award Winner" 3 years running. Rated #1 in Sales Satisfaction in Southern California. #1 in Lexus Pre Owned Sales in the Inland Empire " Worry Free Folder Including Carfax. A+ Rating with the BBB.

Why You Should Buy a Used Car From Us

Purchasing a car should be Easy and Fun. At Crown Lexus, We're committed to providing World Class Customer Service AND quality vehicles our guests can depend on. We offer ... Read more
Purchasing a car should be Easy and Fun. At Crown Lexus, We're committed to providing World Class Customer Service AND quality vehicles our guests can depend on. We offer a variety of Used Vehicles to fit every budget, but Lexus Certified PreOwned Vehicles are our passion. We're an 'Elite of Lexus' Winner 4 Years running, and we Feature Sonic Price- an Easy and Hassle Free shopping experience based on actual sale prices of identical vehicles in our area.

Languages Spoken

  • Español

Dealer Disclaimer

All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charges. See dealer for details!
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 3.5
    Quality Of Work
  • 3.9
    Friendliness
  • 3.5
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 39 
Lexusdriver9095/19/2016 08:45:40 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Tony H , Steve ,
All I have to say is that just the way they train these customer service consultants to be very fake but keep the politeness and smile even after they say we are here to help you and to work with you they should train them on there skills to understand the customers frustration and not give a customer the run around . My time and money was taken for granted and had no value to them . Service consultant Tony H hasn't returned two of my messages neither has the service manager Steve followed up on our conversation as he promised , the vehicle was turned in without the alignment being done in which they charged but never did . Overall this was my second chance I was giving this dealer only because it was closer to home but now it's not what I pay I can get better service at a pep boys or jiffy lube . Oh and just FYI the first time I had a dilemma with this dealer was because my service consultant which I won't say his name R no longer works for Lexus hmmm I wonder why .
mcintyresean8/20/2015 01:38:07 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Donavan Hall, sales, Eddie, sales director, & Jimmy financial coordinator.
I drove from over 50 miles away because this was the best vehicle for the best price from over 70 cars viewed by 4 different online car apps. A majority of the deal structure was done over the phone and all the aspects of the deal were met or exceeded when arriving at the dealership. I'm very happy with the car & the quality of service that was conducted when I arrived. I'm glad I chose to do business with John Elway Crown Toyota & would strongly recommend making a purchase from one of the largest dealerships in Southern California. I would like to give special thanks to Donavan Hall, sales, Eddie, sales director, & Jimmy financial coordinator. Thanks guys for making my car buying experience a very enjoyable, easy, & timely process. Sincerely Sean McIntyre : I
Luckyb7/31/2015 06:05:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex Ceballos and Max
Alex and Max were great in customer service. We were never pressured and felt comfortable talking to them and getting our questions answered. This was our first time leasing a car and it was explained throughly and in dialogue that we understood. Alex went over the whole car before we left. Also gave me his card and told me if I had any concerns or Questions to call him anytime. We walked away with a new car and felt great about the deal we got. During the whole process they were constantly offering drinks or snacks. I liked the way they were upfront about the price, so there was no haggling. The numbers really worked for us.
bettyfr773/28/2015 04:26:24 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:albert
This the 2nd time I take my RX350 to this dealer. I had to wait for a while before someone helped me. I was taken to an office and after 3 different workers I was able to arrange oil changed for my SUV. I was told I was going to get a call as soon as my car is ready( he said between 1 or 1 1/2 hours). After 3 hours waiting for the call I decided To go back and find out what was wrong with my car. The receptionist told me that the person in charged of giving me a call back was Albert; the receptionist said that she was notify him and his supervisor to come out to explain what was the delay on this matter. However, after a few minutes the associate nor the supervisor showed up. This 1st time, I had to wait a long period of time before someone assisted me.I guess I did not have bad experince enough the first time, I had to go back again ( it is the one closes to my house) to experience the bad service again. I might have to go to another dealer even if I had to drive extra miles to get the professional customer service that this dealer does not provide.
manuel santana3/02/2015 12:45:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Rios
Mr.Rios is a pro when it comes to Lexus vehicles.He answered all my questions n made it very easy to get my wife into a 2015 es300h.Thank you Michael,it really was a pleasure doing business with you. Manuel & Jaquelina Santana
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Crown Lexus : Ontario, CA 91761 Car Dealership, and Auto Financing - Autotrader