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Crown Lexus

1125 Kettering DriveOntario, CA 91761
1-855-218-59911-855-218-5991
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We are Dedicated to being the Best, and Committed to Treating ALL Customers as a Guest in our Home. Lexus "Elite Award Winner" 3 years running. Rated #1 in Sales Satisfac ... Read more
We are Dedicated to being the Best, and Committed to Treating ALL Customers as a Guest in our Home. Lexus "Elite Award Winner" 3 years running. Rated #1 in Sales Satisfaction in Southern California. #1 in Lexus Pre Owned Sales in the Inland Empire " Worry Free Folder Including Carfax. A+ Rating with the BBB.

Why You Should Buy a Used Car From Us

Purchasing a car should be Easy and Fun. At Crown Lexus, We're committed to providing World Class Customer Service AND quality vehicles our guests can depend on. We offer ... Read more
Purchasing a car should be Easy and Fun. At Crown Lexus, We're committed to providing World Class Customer Service AND quality vehicles our guests can depend on. We offer a variety of Used Vehicles to fit every budget, but Lexus Certified PreOwned Vehicles are our passion. We're an 'Elite of Lexus' Winner 4 Years running, and we Feature Sonic Price- an Easy and Hassle Free shopping experience based on actual sale prices of identical vehicles in our area.

Languages Spoken

  • Español

Dealer Disclaimer

All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charges. See dealer for details!
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.3
    Customer Service
  • 2.9
    Quality Of Work
  • 3.1
    Friendliness
  • 2.4
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 41 
TonyFio8/13/2016 07:39:55 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:None were responsive
Earlier this week we made an appointment for today, Sat, at 11am. On arriving a few minutes early, there was a line of 7-8 cars in the appointment line. I wandered around and asked multiple employees about getting service and was told to just wait in the car. During a 20 minute wait, except for one car that was moved forward, there was no attention to customers in the line. We finally gave up waiting, figuring if it took that long to get cars into service, what chance was there that the work would be completed today (simple 5000 check up, wheel rotation). I understand that Saturdays are busy, but what's the point of having customers make an appointment if it doesn't mean anything? Don't make the appointment if you don't have the staff to support it!
Crown Lexus responded to this review
8/23/2016
Tony, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Crown Lexus. We would like to talk to you directly regarding your experience at our dealership. Please contact April Bray at April.Bray@crown-lexus.net. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
CDang6/30/2016 07:38:05 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Rose Ruiz, Larry Mendoza
I've been patiently searching nationwide for a CPO RX 350. After juggling 3 different ones from 3 different dealerships nationwide, I happen to find one car that fit my style, price, and mileage preferences at this dealer. I called right away (Friday) and they told me customers had an appt that PM but they'd call me if the sale was not made. I didn't hear from them so I waited until the end of the day to call back. To be courteous (and passive). "Oh I was going to call you and say they didn't buy it" - at 8 pm. Really? "I'll begin the paperwork for you," they said. Saturday AM - nothing. I call around lunch time and can't get ahold of either manager that I had been in contact with (for 1 of the 3 cars). Monday, nothing from them. I called at lunch time and one said the other had to work in the FInancing dept - so? Phones don't work? Computers don't work? Is it the twilight zone for electronics? "HOLD ON I HAVE CUSTOMERS AND I STEPPED OUT OF MY OFFICE FOR YOU". "Uh, *I*'m making time for YOU. I'm your potential customer?" They had been so eager last week with one of the other cars. He said he'd check with the other mgr if the car was sold because now it said it was sold per Carfax. Apparently it was still available. Promised someone would call me back later. Other manager texted me and said she had been out of the office and the other would help me. Tuesday, I could not get ahold of them to figure out if the car is there or not and if we can start the paperwork. I sent the "available" one a text in the PM. Wednesday, I call back first thing in the morning. Didn't hear back until the afternoon. He texted me back and said he'd been out since Monday PM. So? Why put "call/text" in your signature line? You couldn't have acknowledged my question? Sounds like the car is still there and now maybe we can start the paperwork. "Oh it's online". "OH REALLY? You couldn't have told me that this weekend? You're both MANAGERS." he goes, "It'll take 4-5 days, we can't guarantee, it's a lengthy process." Had I submitted my inquiry for pre-approval FOUR DAYS AGO I would be done by now. Later that evening he calls and says we can proceed. Tells me it's a lengthy process and there's a lot of paperwork - so? Do I care? Isn't this called your job? I ask AGAIN for the spec sheet and inspection history report. He sends me the wrong one. I ask him to doublecheck the VIN and lo and behold...the car is sold... OR IS IT. I'll never know. How the xxxx could they not have walked the lot during their lunch break and count how many 2013 red RX 350's are in the lot? This is the ONLY dealer that did not persist and followup with me via phone or email. It sucks that they stocked the car I wanted. I lost the leverage I was supposed to have as a potential customer. Indubitably the WORST relationship I've had with any Lexus dealership. I've visited 5 in person and talked to 5 others in other states but alas none had the car that I had deemed worth buying. Every single one of them was courteous and respectable.
Lexusdriver9095/19/2016 08:45:40 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Tony H , Steve ,
All I have to say is that just the way they train these customer service consultants to be very fake but keep the politeness and smile even after they say we are here to help you and to work with you they should train them on there skills to understand the customers frustration and not give a customer the run around . My time and money was taken for granted and had no value to them . Service consultant Tony H hasn't returned two of my messages neither has the service manager Steve followed up on our conversation as he promised , the vehicle was turned in without the alignment being done in which they charged but never did . Overall this was my second chance I was giving this dealer only because it was closer to home but now it's not what I pay I can get better service at a pep boys or jiffy lube . Oh and just FYI the first time I had a dilemma with this dealer was because my service consultant which I won't say his name R no longer works for Lexus hmmm I wonder why .
mcintyresean8/20/2015 01:38:07 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Donavan Hall, sales, Eddie, sales director, & Jimmy financial coordinator.
I drove from over 50 miles away because this was the best vehicle for the best price from over 70 cars viewed by 4 different online car apps. A majority of the deal structure was done over the phone and all the aspects of the deal were met or exceeded when arriving at the dealership. I'm very happy with the car & the quality of service that was conducted when I arrived. I'm glad I chose to do business with John Elway Crown Toyota & would strongly recommend making a purchase from one of the largest dealerships in Southern California. I would like to give special thanks to Donavan Hall, sales, Eddie, sales director, & Jimmy financial coordinator. Thanks guys for making my car buying experience a very enjoyable, easy, & timely process. Sincerely Sean McIntyre : I
Luckyb7/31/2015 06:05:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex Ceballos and Max
Alex and Max were great in customer service. We were never pressured and felt comfortable talking to them and getting our questions answered. This was our first time leasing a car and it was explained throughly and in dialogue that we understood. Alex went over the whole car before we left. Also gave me his card and told me if I had any concerns or Questions to call him anytime. We walked away with a new car and felt great about the deal we got. During the whole process they were constantly offering drinks or snacks. I liked the way they were upfront about the price, so there was no haggling. The numbers really worked for us.
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Crown Lexus : Ontario, CA 91761 Car Dealership, and Auto Financing - Autotrader