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Crown Lexus

1125 Kettering DriveOntario, CA 91761
1-855-218-59911-855-218-5991
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We are Dedicated to being the Best, and Committed to Treating ALL Customers as a Guest in our Home. Lexus "Elite Award Winner" 3 years running. Rated #1 in Sales Satisfac ... Read more
We are Dedicated to being the Best, and Committed to Treating ALL Customers as a Guest in our Home. Lexus "Elite Award Winner" 3 years running. Rated #1 in Sales Satisfaction in Southern California. #1 in Lexus Pre Owned Sales in the Inland Empire " Worry Free Folder Including Carfax. A+ Rating with the BBB.

Why You Should Buy a Used Car From Us

Purchasing a car should be Easy and Fun. At Crown Lexus, We're committed to providing World Class Customer Service AND quality vehicles our guests can depend on. We offer ... Read more
Purchasing a car should be Easy and Fun. At Crown Lexus, We're committed to providing World Class Customer Service AND quality vehicles our guests can depend on. We offer a variety of Used Vehicles to fit every budget, but Lexus Certified PreOwned Vehicles are our passion. We're an 'Elite of Lexus' Winner 4 Years running, and we Feature True Price- an Easy and Hassle Free shopping experience based on actual sale prices of identical vehicles in our area.

Languages Spoken

  • Español

Dealer Disclaimer

All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charges. See dealer for details!
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.7
    Quality Of Work
  • 3.8
    Friendliness
  • 3.4
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 37 
Luckyb7/31/2015 06:05:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex Ceballos and Max
Alex and Max were great in customer service. We were never pressured and felt comfortable talking to them and getting our questions answered. This was our first time leasing a car and it was explained throughly and in dialogue that we understood. Alex went over the whole car before we left. Also gave me his card and told me if I had any concerns or Questions to call him anytime. We walked away with a new car and felt great about the deal we got. During the whole process they were constantly offering drinks or snacks. I liked the way they were upfront about the price, so there was no haggling. The numbers really worked for us.
bettyfr773/28/2015 04:26:24 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:albert
This the 2nd time I take my RX350 to this dealer. I had to wait for a while before someone helped me. I was taken to an office and after 3 different workers I was able to arrange oil changed for my SUV. I was told I was going to get a call as soon as my car is ready( he said between 1 or 1 1/2 hours). After 3 hours waiting for the call I decided To go back and find out what was wrong with my car. The receptionist told me that the person in charged of giving me a call back was Albert; the receptionist said that she was notify him and his supervisor to come out to explain what was the delay on this matter. However, after a few minutes the associate nor the supervisor showed up. This 1st time, I had to wait a long period of time before someone assisted me.I guess I did not have bad experince enough the first time, I had to go back again ( it is the one closes to my house) to experience the bad service again. I might have to go to another dealer even if I had to drive extra miles to get the professional customer service that this dealer does not provide.
manuel santana3/02/2015 12:45:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Rios
Mr.Rios is a pro when it comes to Lexus vehicles.He answered all my questions n made it very easy to get my wife into a 2015 es300h.Thank you Michael,it really was a pleasure doing business with you. Manuel & Jaquelina Santana
mylexuscar081/30/2015 12:00:53 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Stephen
This is where you wish where is the 0 star or negative star option. Crown lexus service is not remotely close to the luxury car level service you would expect. I had a major problem with my car engine and took it here. Despite of having platinum Lexus warranty, the kind of runaround i was given was simply unexplainable. Just to diagnose the problem so that they can call warranty, they wanted over $2000. I called Longo lexus and they offered me to call Lexus corporate and gave me ph numbers, advice etc. Lexus Corporate helped cover the cost, but after that it was all disaster with wrong information being provided by the service tech to warranty company. For normal oil change etc, these guys might be ok (but so far several thousand others), but if you have any major work, run away from this place. Or rather keep driving till you reach another Lexus dealership. if you go somewhere else, you will realize whats a luxury car service place feels and looks like. if you call and it is answered by Steven, hang up immediately and run away, far. It was a major disappointment relying on these people. There are couple of decent techs there who has the job knowledge (tom Ryan was one), but somehow they were not allowed to help me.. never again and will vehemently advice anyone whol will ask me to stay away for service from this place..
Lee schell12/29/2014 10:47:31 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Stephen maae, Angela costello
I took my lexus in for service to fix a air conditioning problem and the first Saturday I was told that a service tech support would be in contact with me to remedy my problem, I had to call the dealership all day to get updates and at the end of the day my car wasn't fixed.the service fee was waved and the second appointment was set up for the Saturday after Christmas, when I got to the dealership I was told that they have a skeleton crew and probably won't get a chance to look at it until Monday, I was told I would get a update about 2 hours after I got there, I waited all day and no one from the dealership called.i called early Monday morning and was told that all service personnel are busy with other customers and the line is out the door, at this point I've crossed this dealership off my books as I am about to purchase a car in 2015 and I have 0 confidence in this dealership ability to successfully complete my satisfaction, I will go to a dealership that will put my goals first...
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