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Toyota Carlsbad

5124 Paseo Del NorteCarlsbad, CA 92008
1-888-398-83681-888-398-8368
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Children's Play Area
  • Concierge
  • Delivery Options
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Why You Should Buy a Used Car From Us

Welcome to Toyota Carlsbad! We are looking forward to serving you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to tr ... Read more
Welcome to Toyota Carlsbad! We are looking forward to serving you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care - TCLC - way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.2
    Quality Of Work
  • 4.6
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 148 
Mhardwick3/24/2015 07:32:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Vanessa Clark; Corinna Hyatt
My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I have had my vehicle serviced, it has been simple and efficient. I am also in the customer service industry and it takes a lot for me to be impressed by the level of customer care, so I feel it's important to give credit where credit is due! Thank you!
Toyota Carlsbad responded to this review
3/26/2015
Hi Michelle, Thank you, that means a lot! We strive to go above and beyond for our customers and are always looking to improve our processes and add value to the service/purchase experience. Please let us know if you ever have any suggestions or additional feedback about our facilities or the amenities we offer :) we'd be delighted to chat. Thank you again for sharing! Hope you have a great morning, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Enderton 1/26/2015 02:08:09 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mo
Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly recommend him & Toyota Carlsbad!
Toyota Carlsbad responded to this review
2/02/2015
Yay! We love our loyal customers. So happy to hear that we have been knocking it out of the park with our service, Enderton. Also, thank you so much for taking the time to share your feedback with our dealership- it really means a lot. I will be sure to share your kind words with Mo and the rest of our staff in this morning's meeting. Please feel free to contact me direct if you ever have any questions or concerns about our products or services. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
rosi10/17/2014 06:43:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:AL VARGAS
EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES AND FINANCE WHICH HELPED FOR A SMOOTH TRANSACTION
Toyota Carlsbad responded to this review
10/20/2014
Hi Rosi, Thank you for taking the time to share your experience with us on DealerRater! We know that shopping for a vehicle can be daunting, so we really try to put our best foot forward by making the process fluid and hassle-free :) Welcome to the Toyota Carlsbad family by the way. Feel free to reach out to me if you ever have any questions, concerns, or comments about your customer service experience and/or our products. Thanks again and happy Monday! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
petenan19466/22/2014 11:18:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex Ordonez
I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. We've been extremely pleased with Alex's product knowledge and professionalism, and while everyone typically hates the process of buying a car, Alex makes it easy because he has such comprehensive knowledgeable of the vehicles, standard and optional equipment, etc., as well as the financing options. No hassle, no pressure - a very easy process. We wouldn't hesitate to buy another car from Alex nor would we hesitate to recommend him to any of our close friends. Thanks!
Toyota Carlsbad responded to this review
6/23/2014
Hi Pete, Your positive experience is music to our ears! Thank you so much for sharing your feedback with us, we really appreciate it. We try to combat the negative feeling that people get when purchasing a car by providing our customers with relaxed and friendly service. We will thank Alex for doing just that! And congratulations on your new Venza! We hope that you're enjoying it. If you ever need anything or have any questions at all, please do not hesitate to reach out to me. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
laurenbishop5/30/2014 09:05:57 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jonathan
I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude towards them changed. It has not. First, for the last 2 years, my 2008 Highlander Hybrid limited had been having problems with the gas tank (won't fill up) then the braking system was malfunctioning. After numerous attempts to repair & thousands of dollars spent, the vehicle still wasn't repaired. Refunds were not issued in hopes to "eventually" figure out the problems & repair them. The braking system went out on a weekend evening, leaving me & my children stranded. We had the vehicle towed to Carlsbad. I requested the Sales Team & Services department work together because of all of the problems I had over the last 2 years. They did not accommodate. They knew "they had me" because my vehicle was in the shop. It was not worth repairing. The sales team wouldn't budge in price; I had to show them vehicles at Mossy to get them to budge. Moreover, once we had finally made a deal, I requested new car mats to be included, that was denied, and they wanted $200 for my old car mats. They ended up reducing the value of my car because I refused to pay for more all weather mats, a cargo net and my surf racks (that I already owned!). When I was transferring my 6 year old car mats over to my brand new Highlander, I requested my old car mats be sprayed off. The salesman looked at me like I was crazy-why should I even have to ask to have dirty old all weather car mats sprayed off before I put them in a brand new $37,000 vehicle? I was shocked that I would even have to ask this! I had to threaten to walk away from the entire deal, have my car towed elsewhere (Mossy) just to have clean car mats. They finally sprayed off my mats. Since purchasing my vehicle, I have been working with Mossy, and they have given me excellent customer service. They have taken excellent care of my vehicle. I regret not towing my vehicle & just working w/Mossy. Lesson learned.
Toyota Carlsbad responded to this review
6/13/2014
Hi Lauren, Thank you for taking the time to share your feedback with us. We apologize for the frustration with your 2008 Highlander. Diagnosing mechanical issues can be tricky sometimes and not always the most pleasant situation to deal with. I know that we touched base back in May to make amends, but if there's anything else I can do please do not hesitate to reach out to me direct. All the best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
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