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Mercedes-Benz of Escondido

1101 W. 9th AveEscondido, CA 92025
1-877-632-06591-877-632-0659

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Many people are pleasantly surprised to find very competitive prices on new and pre-owned Mercedes-Benz units in Escondido, CA. But no one is surprised by our exceptional ... Read more
Many people are pleasantly surprised to find very competitive prices on new and pre-owned Mercedes-Benz units in Escondido, CA. But no one is surprised by our exceptional service and convenience that quite frankly have no rival. If you find yourself in our neighborhood, to stop by for a visit. Conveniently located just off the I-15 and the Auto Park Way/9th Ave Exit.

Why You Should Buy a Used Car From Us

Many people are pleasantly surprised to find very competitive prices on new and pre-owned Mercedes-Benz units in Escondido, CA. But no one is surprised by our exceptional ... Read more
Many people are pleasantly surprised to find very competitive prices on new and pre-owned Mercedes-Benz units in Escondido, CA. But no one is surprised by our exceptional service and convenience that quite frankly have no rival. If you find yourself in the market for one of our cars or are in our neighborhood, please stop by for a visit. Conveniently located just off the I-15 and the Auto Park Way/9th Ave Exit in Escondido, CA.

Languages Spoken

  • Español
  • Deutsch

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.4
    Customer Service
  • 3.0
    Quality Of Work
  • 2.6
    Friendliness
  • 2.3
    Overall Experience
  • 2.9
    Price

Dealership Reviews

1 - 5 of 16 
Joe H4/08/2015 11:40:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:John Bober and Jeff Jennewein
We purchased a 2013 C 300 4 matic from Mercedes-Benz Escondido in November 2014. We negotiated the deal with John Bober and got the car for a great price! After we purchased the car I noticed a few small dents which John Bober facilitated the removal of through the service department. Our experience at the service department has been all good. Jeff Jennewein is our service rep. He goes the extra mile routinely. As a professional, I can appreciate the 2/11 rule: Do something good and 2 people hear about it. Do something bad and 11 people hear about it. All the other satisfied customers should reply on this posting. They are busy! They must be helping other people besides us. We ae very satisfied with this dealership! Joe and Kathryn H.
New to Mercedes3/23/2015 07:20:31 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:John Bober and Al , Sales manager
We are totally disatifed with the poor customer service and lack of respect afforded us. We purchased a 2012 Mercedes C class in Feb minus one key and the owners Manuel. John , our sales person promised to get us these missing items within 5-7 days .....27 days later , no key or manual. We're informed that the key was lost in transit and Al , the sales manager, said he'd didn't have the authority to order a new key for us ($500) too expensive ! Indicated that he would check with the other sales managers but didn't get around to it because he was too busy ! Our attempt at resolving the problem was met with similar apathy from the General Manager, Jason Cestaro.....he never called us back when we asked for a meeting . Problem still not resolved .
Jim3/04/2015 03:04:56 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Afshin Mirbolooki
I would run, not walk away from this dealership! I've owned 5 MB in a long lifetime and have never been treated so poorly by a sales manager. This guy acts like he just doesn't care! It's that simple. RUDE, ARROGANT, NON-CARING!! (Afshin Mirbolooki) In addition, the general manager doe not seem to return phone calls, so you're on your own. Read the rest of the reviews!
Camels992/11/2015 07:22:49 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:jeff
I have been going to Mb of Escondido for over 15 years. We are a five car family and have been repeatedly disappointed by poor repairs. My current situation with them is as follows; I take my 2006 slk55 amg in for a basic service. Like usual they upsell me a couple extras I'm sure I didn't need. I pick up my car and it was running really rough. By the time I got home it was shaking like a paint mixer and blowing smoke out of the tailpipe. I have to have it towed back to the dealer because the check engine light went on. They call and tell me it needs 2000.00 in parts, but they're not sure it will fix the problem. I tell them I want to pick up the car to take it elsewhere. I specifically ask my service guy if they where able to get the check engine light to go off, and he told me yes. I go to pick up the car, when I get in it, the check engine light is still on. With mechanical experience, I explain how I determined the issue happened due to something they had done. After some warm discussion they pull they car readings from before the work they had done. The readings for those 2000.00 parts were good. They then agreed to fix the issue at their own expense. They call me the next day telling me that the car is ready, but they couldn't actually find the problem. They did something to get the check engine light off, but the car is still undriveable. Large plums of smoke fill my 2 car garage every start and even burns oil while driving. My son and I found the issue, we didn't have to take anything apart. We took off the oil fill cap with the engine running and found crankcase pressure pumping out like an exhaust pipe. This is a highly damaging condition. Amg international contacted me and told me to file a "tips" case with the dealership so that Mercedes international can get involved to help me. I get no help or concern from the current dealership staff.
Charles M2/10/2015 01:49:52 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jeff and Adolfo
i had a great service advisor for 8 years. after he left MBZ of Esc threw me to the wolves. a basic service cost me $1,100+ after they offered me a 10% "good customer discount". they said i had all kinds of leaks of something or other although my garage floor was clean. i trust mercedes more than i trust my doctor and believed that the car probably needed whatever they said. when they delivered the car to me my door locking mechanism was broken. i was basically called a fibber by my new service advisor Jeff, the service manager Adolfo, and the GM would not return my calls. i'll let you know how well they do against me in court. i did not buy this car from them because they wanted $8,250 more then Mercedes-Benz of Anaheim. the receptionists and people answering the phones deserve 5 stars, the others ZERO.
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