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Mossy Toyota Scion

4615 Mission Bay DriveSan Diego, CA 92109
1-844-337-00311-844-337-0031
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Shop Online & Save What could be easier than shopping at Mossy Toyota? Shopping at MossyToyota.com! You'll find our entire inventory online. You'll also find great Inter ... Read more
Shop Online & Save What could be easier than shopping at Mossy Toyota? Shopping at MossyToyota.com! You'll find our entire inventory online. You'll also find great Internet only pricing! You can even start the buying process online, then simply bring in your paperwork. We'll have you in your new vehicle in no time at all!

Why You Should Buy a Used Car From Us

We have over 600 Pre-Owned vehicles to choose from!!! Huge selection of Certified Toyotas and hundreds of Non Toyotas to choose from! We show Kelly Retail Blue Book value ... Read more
We have over 600 Pre-Owned vehicles to choose from!!! Huge selection of Certified Toyotas and hundreds of Non Toyotas to choose from! We show Kelly Retail Blue Book value on all our vehicles, They are completely reconditioned and all vehicles have either the Carfax or Consumer Guide Vehicle History Report supplied. Buy with confidence at Mossy Toyota!! Call Now!!

Languages Spoken

  • Español
  • Deutsch

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 3.1
    Quality Of Work
  • 2.9
    Friendliness
  • 2.3
    Overall Experience
  • 2.4
    Price

Dealership Reviews

1 - 5 of 276 
KatBlue6/17/2016 05:33:39 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dale Snow, service manager
DO NOT DO BUSINESS WITH MOSSY TOYOTA!!! PLEASE SHARE! This dealership's service department has no integrity, no respect for patrons or their time. They quoted a price of $130 to make a new key for my daughter's car, knowing she has no existing key, and instructed her she'd have to get it towed to them. We had it towed here and were then told it's $430. The person who gave us the quote confirmed to management she t quoted a cost of $130. It took several minutes to get to talk with the service manager, DALE SNOW, who would not agree to honor the quote. I explained the last time we were here for a recall they did not have the parts even though we'd made an appointment so we had to come back a second time and he was nowhere to be found when we tried to complain on both occasions. My daughter is very sick and working on her PhD, so this is all particularly inconvenient and costly. I told him this is no way to manage a service department or conduct business and that we can find a locksmith to come to us for only $120. His response was to say he'd split the difference, rather than to honor their original quote. Obviously we're having the locksmith come instead and will never come to MOSSY TOYOTA again! I ask that you pass this along and stay clear of this crooked, uncaring business!
Mossy Toyota responded to this review
6/17/2016
Mossy Toyota has apologized to our customer for a mistake an employee made on the original price quote over the phone. , we have provided them the original price quote saving them over $200.00.in the cost of the key reprogramming and she continues to be unhappy. Her prior visit regarding the recall requires two visits as the parts are ordered to the specific vehicle, we apologize she had to visit us twice.
KatBlue responded to this review
6/18/2016
While the original service representative, David, was apologetic, he said there was nothing he could do and took quite some time to locate the service manager. The service manager was not at all apologetic, but rather defensive and uncaring. He never offered to honor the quoted price, which is a normal expectation in dealing with any business. As to the first two visits for the recall, we were told after arriving that the parts needed had been used on another vehicle though we had an appointment. We were never informed prior to the appointment that the parts were no longer there, nor were we informed that it could be a two day process. We were only told after being there for some time that we'd have to return another day as they needed to reorder the recalled parts. On both of those occasions, we asked several times for the service manager but was told he could not be located. We have spent several disappointing hours dealing with Mossy Toyota for a couple of very simple issues, and although service reps are friendly and the lobby is stocked with goodies, the rude response of the service manager, if you can find him, and his lack of respect for customers and their time, combined with the complete lack of integrity demonstrated by making recall appointments without needed parts and refusing to honor quoted prices are huge problems that management should address. We will not be doing business with Mossy again.
Andrew B1/19/2016 03:17:58 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Richard
I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them look at. At first he didn't say anything about any diagnostic fee, so l asked him, knowing that there usually is some kind of diagnostic fee. Of course there is. $130. I said that was fine because Richard assured me that "the $130 goes towards fixing the car." As it turns out, it was $1600 to have my doors fixed, so I obviously decided not to have them fix the doors and to just have them put on new brakes and do the oil change. After waiting over 4 hours, my car was finally finished and Richard explained to me the total. Previously, he told me it would be around $500 for new brakes and $35 for an oil change. Curiously, now Richard told me that the total was around $700. I asked him to break down the charges for me, and what do you know, there was the $130 diagnostic fee added on top of the cost of the brakes. I said, "Hey, I thought you said that the $130 went towards fixing the car." Richard responded that the $130 only went towards fixing the doors, not the breaks, and because I wasn't having the doors fixed the $130 had to be added on top. As you can imagine, my reaction was less than friendly. First, Richard did not tell me about any diagnostic fees, I had to ask him about it. Second, he tried to surprise me at the end with a bill that was way higher than what he had quoted and what I was expecting. This was a totally cheap move on their part and something a classic, dishonest car dealership would do. After telling him how unhappy I was with him, he knocked the $130 in half, but it was still unacceptable. Oh and before I forget, while I was waiting for four hours, I overheard what I assumed to be a sales manager tell a group of salespeople that "If you were just straight up with people, we wouldn't have all these problems" to which they all had a good chuckle. Classic. Haha. Ha. Ha. Overall, my experience was that this dealership will try to screw people out of money, has very poor customer service skills, and takes an extremely long time to do any repairs.
Smiles9291/18/2016 12:07:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Ross, Ary Elias, Fernando Nambo
Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my circumstances that were less than ideal. It took a very long time for my insurance company to total my car and my credit situation was challenging to say the least. The store manager, Chris Ross, went above and beyond what I could have ever imagined someone would do and made it possible for me to get into a 2015 Toyota Prius II. Ary Elias, the finance manager worked absolute magic and secured the financing, I was never made to feel bad about my less than ideal credit. I had decided that I would not be able to afford the Pruis and was ready to purchase a less expensive vehicle but in the end I was able to purchase the car I wanted because they gave me an excellent deal. I am so very grateful to Chris Ross and the entire Mossy team for helping me when I was so in need.
Unhappy Mossy Customer10/24/2015 10:09:14 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Robert Thacker Svc. Adviser but there were 3 of them
I've sat in the service drive for 20 minutes and no one came up to help me. They say to wait in your car, but I had to finally get out my car and get someone, the first person in a service shirt. I had a 3:pm appt. for a new battery and an oil change. The battery was the most expensive of three places, Cost Co. $85, AAA $100 installed, Mossy Toyota $120. 1:45 minutes later I walk over to see my car in the drive finished. No one came to tell me. After all this, they could have given me a free car wash to show good will. Nope. I won't be back.
Ceros Roman Nose8/05/2015 09:26:14 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:unknown
My brother Jim bought his Tacoma at this dealership 10 years ago. He has serviced it there since. Last week he took it in for a smog check. Went back three hours later and they had lost the keys and not performed the smog check. Good thing he had a hidden key on the vehicle. He left and won't be back.
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Mossy Toyota Scion : San Diego, CA 92109 Car Dealership, and Auto Financing - Autotrader