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Infiniti of Mission Viejo

28471 Marguerite PkwyMission Viejo, CA 92692
1-855-742-28341-855-742-2834
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Infiniti of Mission Viejo is dedicated to all our clients and their complete satisfaction. We have a completely staffed Internet department that is trained to address the ... Read more
Infiniti of Mission Viejo is dedicated to all our clients and their complete satisfaction. We have a completely staffed Internet department that is trained to address the special needs of our on line clients. We have committed this area of our business to a format that we believe will match your needs. If your choice is to call the dealership please ask for the Internet Department so that we may better meet your needs. We look forward to assisting you in your online purchase.

Why You Should Buy a Used Car From Us

Infiniti of Mission Viejo is dedicated to all our clients and their complete satisfaction. We have a completely staffed Internet department that is trained to address the ... Read more
Infiniti of Mission Viejo is dedicated to all our clients and their complete satisfaction. We have a completely staffed Internet department that is trained to address the special needs of our on line clients. We have committed this area of our business to a format that we believe will match your needs. If your choice is to call the dealership please ask for the Internet Department so that we may better meet your needs. We look forward to assisting you in your online purchase.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 123 
Dr. JN and Dr. CN 7/05/2015 04:37:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Sandra "Sandy" Butler Assistant Service Manager
I just want to say that I would not be reviewing unless I could confidently say this dealership has more five star reviews on YELP then any other dealership that we were able to find in CA (especially Southern California) and we have experienced the same. We truly feel valued and that this dealership wants our business and willing to work for it. After the sale from any dealership it is the experience after the sale that really counts. From Sandra "Sandy" Butler one of their Assistant Service Managers who treats us as a top priority and is a very high "asset" to this dealership..... to the overall experience....all the way down to their state of the art service lounge you could not beat this location and staff. For ourselves personally we drive 30 miles out of our way to come to the dealership and it is worth it! We would consider going no where else since we have never had this level of service from any high end dealership. We challenge anyone to check YELP and see that many "consistent" five star ratings (that Yelp will screen out if they believe are questionable reviews for any reason at all) even five star. We have had such a positive experience with Sandra Butler and this dealership that you can call her and give her your number so we can call your personally and let you know that this dealership will go that extra effort for your business. We realize that people (just like ourselves) are skeptic on five star reviews or even this review....but we can only speak for ourselves and all the other five star reviews that show one "key" point out of many, that this dealership is doing something that is getting people to rate it so high. We trusted those reviews and have had no regrets so go to YELP and see what we are saying and check all the other dealerships and compare. We hope this helps since we would not recommend unless we could recommend to our own church pastor and church family, friends and neighbors!
Raymond W5/26/2015 12:44:36 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kristian Van Bibber, Jim Trotter, Mike Gandoumani, Michael Somsen
The beginning of a long, painful, and arduous process purchasing a vehicle from Infiniti Mission Viejo started when I inputted my contact information online interested in a Certified 2012 Infiniti G37S sedan. Mike Gandoumani called me a handful of times, left me a voicemail and an unprofessional email within the span of 2 hours. Not wanting to deal with a sales person like that, Theresa Camilleri transferred me to Kristian Van Bibber. Trying to purchase the vehicle 435 miles away remotely, we exchanged 98 emails which was like pulling teeth to get all the necessary paperwork, proof of inspections(as it was a Certified vehicle) and trying to obtain the purchase paperwork. Had to call the dealership over 20 times just to speak to someone to figure out if and when my paperwork had been Fedexed to me. Slipped in the paperwork was the attempt to sell me the vehicle "as-is" and not with the warranty as advertised. Called over 10 times and left voicemails with managers listed on their website, such as Michael Somsen and Jim Trotter, no one ever called me back at that point. Eventually flew down to complete the transaction with the following key issues: * Was assured all the fluids were checked and normal levels: clutch fluid was below minimum and dark dark brown. * Wheel lock key was not included * Was told the navigation was latest version which was not * Key fobs batteries were critically low. * No car manual * Not sure to what advantage but the mileage on different paperworks and posted online and what the car actually had varied by a couple hundred miles, nothing was consistent. After the purchase with all of these issues, I reached out to Infiniti Consumer Affairs and Scott Gunderson, the owner of the dealership through Linkedin, as it was the only way to contact with him as all attempts through the dealership were thwarted by the staff. Scott was very patient and listened to all of my issues and helped facilitate the resolution of all of the issues. Jim Trotter, noted above for never returning my calls, called me and asked about the navigation and was very irate, questioning my integrity and stating he would fire his sales person, Kristian if what I was saying was true, which was definitely communicated to me that the navigation was to be the latest version. The navigation dvd updates were later mailed to me by Ray Picazo, the service manager who was the only other person besides Scott that courteous to me. Clutch issues were resolved by my local Infiniti dealership and reimbursed by Infiniti Consumer affairs along with a service credit to address the battery and wheel lock issues. The car did not have the license plates and was told by Michael Ruane and Kristian that it would be mailed to me. After a month of not receiving the plates, I called the DMV and they informed me the plates had not been issued/requested. I followed up with Scott, and Michael Somsen called me(another manager that never returned my calls before) telling me not to reach out to Scott and stated "Straight off the DMV website" that the car was registered. I told him it was the plates that were not issued, not the registration which I received. I asked him why this wasn't completed before through email, and it went ignored. I emailed him a second time, and his response was unapologetically "People make mistakes, Raymond." In conclusion, would not recommend this dealership to purchase a vehicle based on the experience with the staff, the way I was talked to and the lack of follow through and consistency.
chester422/03/2015 01:53:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Karim Tejani
Karim Tejani, the internet sales manager, was very knowledgeable, courteous, patient, and informative. During a number of email and phone exchanges, I told him what my requirements were, as far as vehicle and payment terms were concerned; he always responded quickly to my inquiries. In the end, he went above and beyond the call of duty to make it happen! It is without reservation that I give Karim the highest recommendation for anyone looking to purchase or lease an Infiniti.
Steve Klapp1/19/2015 01:07:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jerry Pagliassotti
I've been a customer of Infiniti of Mission Viejo for over 10 years. 4 of the last 5 cars have been purchased through this dealer. The service at M.V. Infiniti is excellent ! Jerry Pagliassotti has done an excellent job for all those years. I have all of my maintenance done at the dealership because I can count on Jerry's expertise, integrity and hustle in getting the job done. He's friendly and customer service oriented. Jerry is a major reason I love doing business with Infiniti of Mission Viejo ! Regards, Steve Klapp
Toni Fields1/07/2015 07:43:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Karim
Infiniti of Mission Viejo is a high class dealership with kind, caring and professional sales associates. We were working with Karim in the internet sales dept. He was not only our sales person, he became our friend. We took a long time in deciding which vehicle was right for our family. He was patient, considerate and never forgot about us. In the end, we decided on the QX60 and he worked with us to come to a very reasonable price that met our budget. Thank You Karim!!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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