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Crevier BMW

1500 Auto Mall DriveSanta Ana, CA 92705
1-877-631-67621-877-631-6762
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

We are the #1 BMW dealer in the Western United States, proudly serving you for over 40 years. CREVIER BMW realizes that there are several factors that are important to ve ... Read more
We are the #1 BMW dealer in the Western United States, proudly serving you for over 40 years. CREVIER BMW realizes that there are several factors that are important to vehicle and service customer. Customer service before, during, and after the sale as well as the value you receive is what makes CREVIER BMW the #1 selling BMW dealership in the Western U.S. for 21 consecutive years.

Why You Should Buy a Used Car From Us

We are the #1 BMW dealer in the Western United States, proudly serving you for more then 40 years.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 3.7
    Quality Of Work
  • 3.8
    Friendliness
  • 3.4
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 178 
Ny2SoCal1/14/2015 04:28:31 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Daisy & Melissa
Horrible customer service. Charged my card $250 in 2 separate transactions WITHOUT my authorization. Daisy in Customer service agreed to wait to her back from me by the 23rd of Jan and proceeded to charge my card on the 14th. Her supervisor Melissa is even worse. The claim was a 30 day claim. If the claim was only opened on the 9th of Jan, you couldn't simply give the customer s courtesy of waiting until the 23rd on a 30 day claim? Do NOT use Crevier BMW. Irvine BMW has much better customer service and business standards.
troddel10/22/2014 02:54:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marlene Tapie
I have purchased four BMW's from Marlene Tapie. She is the ultimate professional in every aspect and makes the purchase process smooth. Marlene is a sincere, wonderful person who is totally committed to serving her customers.
Crevier BMW responded to this review
10/22/2014
Thank you so much for your review! We are so happy to hear that Marlene provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, Crevier BMW
scnsouthoc5/22/2014 01:44:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sasha Olivar
I was in the market to trade in my car for a new BMW. I was refereed to Marlene from 3 of my co-workers (Shows you what a great reputation Marlene has). When I first spoke to Marlene & her WONDERFUL assistant Sasha I was very clear on what I wanted and what my expectation was. I went into meet them and everything was lined up...selection of cars already picked out for me to look at...and all my options and cost for what my lease would be. I was in and out...quick and easy....and now I am enjoying my new DREAM CAR 2014 BMW 4 Series. If you are in the market for a BMW...Marlene is your girl! Impressed beyond belief! Shane C from South OC
Crevier BMW responded to this review
5/23/2014
Hi Shane, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Marlene for her outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving!
MBMW5/06/2014 01:46:29 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Aaron B
There is absolutely no way I could ever trust this dealership again to service my car and I suggest you do the same. I had some sort of blow out on the freeway and the tire pressure monitor light came on. As it was dark I couldn’t see the extent of the damage and drove the car home as the tires are run flats. The following day, I saw the tire was damaged, there was a hole in the plastic cover behind the tire, and some wires and what appeared to be a small electrical box of some kind appeared to be hanging out. At the dealership I am introduced to Aaron B. the service adviser (SA) and from the start I felt that there was something off putting about him in the way he related to me. Interesting to note is a previous reviewer (another woman) had also had issues with this service manager, and I have seen his name mentioned in other negative reviews on other websites. I asked the SA if there is any warranty on any of the parts to be replaced and he said no. I told him about the hole and the tire pressure monitor light being on. He recommended that I do not repair the hole as it is not worth it. What? My car is a 2013 model and I told him that I want all the repairs done and not just the tire changed as he recommended. I left the car with the dealer and was told I would get a call back with regards to the cost of the repairs. I called that evening and the SA has already left. I called the next day and the SA still did not have the info with regards to the repair costs. In the mean time I had done some research and found out that the Pirelli run flat tires are covered by warranty, including road hazard warranty, and the amount to be refunded will be prorated if the wear on the tire is more than a particular standard. I contacted Pirelli to confirm the details and they said that the SA should know how to fill out the claim for me. I called the SA and he initially denied knowing of this warranty but did say that he had submitted claims for many other tire brands previously. Hmmmm. (Interestingly, this dealership sells their own tire warranties). The SA then stated that there had been an alignment issue which caused uneven wear, and this was why the tire had blown out. (Even the service manager when I spoke to him later had asked how the SA could possibly have known this). I drive this car VERY carefully to avoid potholes as I know how much the tires are to repair. When I had had another tire replaced one month previously there was no mention of an alignment issue or uneven tread wear. I tried to give the SA the phone number and details of the guy I had spoken to at Pirelli in order to submit the claim. The SA REFUSED to take the details and told me "I have spent enough time on this." It sounded as though he was going to hang up the phone on me! Later the SA left a voicemail message and initially the call was muffled but you could clearly hear the SA cursing in the background, and then his voice became clear and he asked me to call him back. When I returned the call he quoted almost 2oo PLUS labor for the plastic cover needed to cover the hole on my car. (Another dealer later quoted 3o plus labor costs for the exact same part). I had had enough at this point and chose to pick my car up the next morning, so I could take it to another dealership I could trust. Ten minutes up the freeway the tire pressure monitor light came on again and as I was on my way to work I didn’t turn back. At work I noticed paint missing from my rim consistent with where the tire would be removed, which was not damaged prior to the tire change. I contacted the customer service rep Jackie Deemer and told her the whole story. She arranged a meeting between John Choe the service manager and myself. Mr Choe offered to get my car taken car of but at this point I had lost trust for the dealer ship. I took my car to Irvine BMW where it received a full diagnostic test to check why the tire pressure monitor light had come on again. Turns out that the tire pressure monitor sensor arm(?) was broken, and I was told driving the car in this state could be dangerous if there happened to be a tire issue. Crevier BMW hadn’t investigated this and had simply changed the tire. I will never let this dealership service my car again. If they could miss something as blatant as this, what else could they miss without me knowing? I have never had to deal with such an unprofessional and rude SA. I have heard this dealership has gone seriously downhill since being taken over by Penske, and I believe my experience certainly reflects this.
oclifter4/09/2014 05:22:13 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Dan Fan/ matt gleichman
Talk about totally not being treated to a luxury experience. I sat down to talk numbers and was brought back with a price at full msrp! The guys dan fan/fong - wouldn't even talk of the subject of invoice pricing. Just kept giving me the runaround about their website pricing and how they incorrectly valued my trade in. I have gotten other numbers from friendlier bmw dealers so I knew what I wanted. But will not from go to Crevier ever! Instead of being upfront they hid things and didn't give info on how they got their numbers. I was so unimpressed!
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