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DCH Toyota Scion of Simi Valley

2380 First StreetSimi Valley, CA 93065
1-877-752-38551-877-752-3855
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Delivery Options
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Why You Should Buy a New Car From Us

OUR PERSONAL GUARANTEE AND COMMITTMENT FOR OUR CUSTOMERS TO HAVE A PLEASANT EXPERIENCE AND SATISFACTION WHEN THEY BUY FROM US. IN FACT, PLEASE GO TO DEALERRATER.COM AND R ... Read more
OUR PERSONAL GUARANTEE AND COMMITTMENT FOR OUR CUSTOMERS TO HAVE A PLEASANT EXPERIENCE AND SATISFACTION WHEN THEY BUY FROM US. IN FACT, PLEASE GO TO DEALERRATER.COM AND READ A TON OF GREAT REVIEWS FROM OUR CUSTOMERS. PLEASE CONTACT OUR INTERNET DEPARTMENT AT 877-956-4242

Why You Should Buy a Used Car From Us

Our dealership is one of the premier Toyota dealerships in the country. We have won several JD POWERS Certified Dealer Awards, Dealer of Excellence Awards and the Better ... Read more
Our dealership is one of the premier Toyota dealerships in the country. We have won several JD POWERS Certified Dealer Awards, Dealer of Excellence Awards and the Better Business Bureau's AAA rating. Our commitment to customer service is second to none. Our primary concern is the satisfaction of our customers. Proudly serving Simi Valley,Oxnard,Santa Paula,Valencia,Santa Barbara,San Fernando Valley and all of Southern California. PLEASE CONTACT OUR INTERNET DEPARTMENT AT 877-956-4242

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 500 
llee2/12/2015 04:37:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Lamb
Thanks to Brian Lamb, my husband and I had an easy, honest, and enjoyable car-buying experience. Before contacting Brian, we visited and communicated with several other Toyota dealerships. Each time, we met the usual run-around sales tactics and could not get a straight answer to any of our questions or a bottom line price on the Toyota Highlander that we wanted. We were exhausted and frankly were about to give up on purchasing a new car at all. That feeling quickly changed as soon as we contacted Brian Lamb at DCH Toyota of Simi Valley. From his first communication with us, we knew that he was different. He immediately gave us a bottom line price on the car we wanted, and the price was fair and competitive according to our research! He continued to impress us with how easy he made the whole transaction and how hard he worked to locate the exact car we wanted. My husband and I were pleasantly surprised by his honest and straight-forward nature. No games, no sales tactics. .Brian Lamb has an inherent sense of integrity that is rare. Truly, the industry needs more people like him.
DCH Toyota of Simi Valley responded to this review
2/13/2015
Wow, what an awesome review! I'm so happy to hear that Brian was honest and easy-going with your car-buying experience. Thank you for choosing DCH Toyota of Simi Valley and we hope to see you again!
meeh1/25/2015 12:28:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Lamb
I've been involved in over a dozen vehicle transactions - New & Preowned. From Dealerships that claim they are the best in radio/tv/print to small independent lots. Never have I been so impressed with a Dealer, but Brian Lamb of DCH Toyota Simi Valley earned my respect from the get go. I visited and contacted about 10 dealerships in a 200 mile radius to find this specific model SUV. From my experience, I'm very skeptical and guarded. Brian picked up on it, but was always very friendly, respectful, never pushy and answered all of my questions. I travel very frequently and so the transaction duration from first contact took over a month. Many other Dealers would be put off or could have ignored my sporadic inquires. But each time, Brian would chat as if we spoke an hour earlier. My family and I had a hectic schedule so we arranged an appointment for paperwork and sign off to be done quickly. There were no surprises when we arrived - the vehicle was in detail, we filled out the paperwork, got the TFS credit approved, through Finance without any pressure and into the vehicle for the tutorial. Thank you Brian, you are the epitome of goodness in a sea of sharks. If you think this review is fake, reach out to him and experience the difference yourself.
DCH Toyota of Simi Valley responded to this review
1/27/2015
Wow, thank you for taking the time to leave such a positive review. We pride ourselves on our staff being friendly, and I'm glad Brian exemplified just that. I hope you enjoy your new SUV.Thank you again for the kind words, and please do not hesitate to visit us again.
ljk1/19/2015 10:15:16 PM
2.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Michael Dowl
This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $200 for going through them. When I attempted to use this coupon in December to purchase illuminated door sills I was refused. I was told by the parts manager they since they are running a 20% off parts I could not use the coupon (although the coupon clearly states you simply cannot COMBINE discounts). I was told to return in January. Today I went in again. The 20% sign was still up and I imagine it is always there. Again there was a lot of time spent verifying the coupon. After checking with a manager I was then told the price of the part had gone up and they would ONLY charge me $200.00. That, of course, would mean this item retails for $400.00. I questioned them but in the end decided to purchase the item. Then I was directed to the service department to get a price for installation. After someone chasing after about five different people I was quoted $390.00 for installation only. REALLY!!! After leaving I quickly called Thousand Oaks Toyota. They quoted the part at $299.00 which I later determined is the retail price for this item. They also quoted me $125.00 for install. Let's see ... that is $175.00 LESS than DCH quoted me with my coupon. This is nothing more than a scam and a rip off. I returned to DCH, cancelled my order and got a refund. I advised them to never go into their lunch room and start complaining about government dishonesty and being ripped off because DCH contributes to the same culture that creates angry, disgruntled citizens by their dishonesty. I came home. Purchased the part on line for $245.00 with shipping and will have a body shop install it. I don't care if I paid more because I would never give DCH the satisfaction of getting any money from me in this manner. Recommendation. yeah...don't buy parts from DCH. Shop around, dealers, body shops, on line, anywhere but DCH. And if this is indicative of the dealership I guess you need to be very careful of your purchases and service as well. Such a shame that people continue to make decisions to work for dishonest companies thinking saying I'm sorry covers it all. Uh huh, sorry you got nailed no doubt. Things will never change until people stand up and refuse to accept it or perpetuate dishonesty.
jamie.rinehart1/02/2015 05:14:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ricardo Salazar,Brian Lamb
I had a great experience with Brian Lamb. We pre-negotiated the specifications and price of the car I wanted via email and phone. When I arrived at the dealership everything was exactly as promised. Brian was straightforward, nice, polite and honest - surprising for a car salesman. :) Ricardo was the same with the contract and paperwork. The whole thing was said and done in a few hours. I left feeling like I got a great deal, was respected and treated fairly. Buying a car as a single woman is not a fun experience and one that has not gone well for me in the past. I was pleasantly surprised by DCH of Simi and highly recommend them. :)
DCH Toyota of Simi Valley responded to this review
1/06/2015
Jamie, Thank you for the 5-star review. We are thrilled to hear that Brian was able to make purchasing your new car painless and easy. Thank you for taking the time to leave us your feedback, and we look forward to working with you in the future.
msharma12/29/2014 02:57:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Lamb
I had the best of experiences working with Brian. He is very knowledgeable, friendly and explains all the details with patience and care. I would highly recommend him!!
DCH Toyota of Simi Valley responded to this review
12/29/2014
Thank you for the 5-star review! It's great to hear that you enjoyed your interactions with Brian. We always try to make our customers feel comfortable and knowledgeable, so we are happy this is your experience. Thank you for stopping by and we look forward to seeing you next time.
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