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Sunnyvale Ford

650 East El Camino RealSunnyvale, CA 94087
1-855-405-91321-855-405-9132
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Are you looking for a new or used Ford vehicle? You've come to the right place! Sunnyvale Ford is the Bay Area's low price leader on Ford cars and trucks. Whether you're ... Read more
Are you looking for a new or used Ford vehicle? You've come to the right place! Sunnyvale Ford is the Bay Area's low price leader on Ford cars and trucks. Whether you're looking for Ford Focus Electric, Ford Fusion, Ford F-150, Ford Escape or a Ford Mustang, Sunnyvale Ford has it in stock. Visit us online at www.sunnyvaleford.com and use our Search feature on the left of the page. Simply change your search criteria in the drop down menus to display the vehicles in our inventory.

Why You Should Buy a Used Car From Us

Ford Dealer - Safety, reliability, and affordability are all top priorities for today's buyers. We are your premier Ford Dealer in San Jose. At Sunnyvale Ford that is al ... Read more
Ford Dealer - Safety, reliability, and affordability are all top priorities for today's buyers. We are your premier Ford Dealer in San Jose. At Sunnyvale Ford that is all we carry! Our San Jose Ford dealer is stocked full of your favorite Ford cars, trucks, SUVs, and hybrid models. We strive for customer service excellence and will go the extra mile to make sure your next Ford car or truck meets your every expectation.

Languages Spoken

  • Español
  • "中文"
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 1.5
    Customer Service
  • 2.0
    Quality Of Work
  • 1.5
    Friendliness
  • 1.5
    Overall Experience
  • 2.0
    Price

Dealership Reviews

1 - 5 of 10 
smysore6/20/2014 08:02:30 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve, Ben, Chris
NEVER GO HERE. They wrecked my car when I brought in in for service under a customer satisfaction program. It had been having problems that were covered under an extended warranty and Main Ford in Detroit had to get involved because they were trying to charge me money to get coverage for work covered under the warranty. When the service manager called me back (after Ford called him and threatened the dealership with a complaint and after the car started having problems AS SOON as I left the dealership the first time and another mechanic told me they had done something wrong), I was asked to bring the car back in because they were sorry and they would fix everything. I brought the car back in and when I called to pick up my car, I was told that the battery had suddenly died (after days of them not having touched the car) and that because of this they could no longer see any problems with the car (and that the car's computer and all previous history of problems had been wiped) and that they recommended that I get the battery replaced at a cost of $180... TERRIBLE SERVICE. TERRIBLE DEALERSHIP. NEVER GO HERE -- YOU WILL BE EXTORTED FOR MONEY AND RIPPED OFF!!
superedu2/22/2013 02:26:28 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Amoni
I bought a used car here. Price was decent. After negotiating, I also bought a (still overpriced) service & maintenance package for the convenience. I was told I would receive reminders to bring my car in for maintenance, which was one of the things I liked. 6 months later I indeed received a letter and had my first service: all good. Then, after that a long time passed and I started realizing it had been way too long. I contacted the dealer and discovered their policy was to send out emails after the first letter and that they had a typo in my email and that thus I had never received their reminders. As I had paid upfront for services not received and had been told about the reminders, I kindly asked for some sort of way to settle this (I proposed either extending the service contract or reimbursing me). They did not want to do either, and in no way wanted to admit to any wrongdoing on their side or offered me any form of compensation. Although they were polite throughout the process, I was quite unsatisfied. 1st because they failed to notify me as promised, second because they did not want to compensate me for lost services.
jwoldr11/29/2012 04:46:55 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Leslie Rogers
Despite an initially negative interaction at this dealership, I ultimately bought a car here and feel that I got the best deal that I could get at any location in the bay area. Specifically, I would like to commend Les Rogers, whose particular conscientiousness helped the deal to ultimately go through. When I originally went to the dealership, it was a busy time of day, and he was unfortunately helping another customer. We had been working with Les for nearly six weeks to arrange for the sale of the car prior to the visit. Someone unfamiliar with the details of these conversations helped us, and quoted us a higher price than we expected. After the deal went south, Les intervened and corrected the mistake. Despite the enmity that had developed between me and other members of the staff, he remained friendly and respectful. He supervised every step of the process and made our return trip stress free. We appreciate the quality of the vehicle and the customer service we ultimately received here.
ralfjon9/08/2012 10:12:33 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Oscar
Be aware of airbag light scam! They will get every penny out of you! End of August, I had break service on my Escape, and my wife drove it back home. Next day, I started the car and noticed the airbag light is on. I asked my wife if she noticed this happened yesterday when she drove back home, but she just has no idea on her car as usual female does. I went to Sunnyvale Ford, and Service guy (Oscar) said only diagnostic will cost $168. I had airbag light issue on my other cars, but it is way too expensive. I asked them why it is so pricy, and service guy said because they do (so called) "Pin Point Diagnostic". Next day, I checked price of diagnostic at Frontier and they said it is$155, and I was already feel this place charge more than others. However, this place was closest from my home, and also my wife was pregnant, I just went back and did diagnostic to avoid any safety concern. After few hours later, Oscar called me: O: Hey, your car has issue on both pretensioner and need to replace both driver and passenger side. J: Really? What is the diagnostic error code? O: What? (He was not expecting this question coming) J: Error code please, you should have got it from the diagnostic hand set right? O: it is B1877 J: B1877 is Driver side Pretensioner circuit open, why do we need to replace both side? O: Let me call you back after I ask tech After 10 minutes, he called back O: Error code it like that, but we recommend you to replace both J: How much is that? O: It is $980 J: IS this including diagnostic??? O: No, it is not including diagnostic, in total, you have to add diagnostic charge as we.ll J: How much is new pretensioner part per piece? O: it is $49, but we have to remove all the seat and rewiring everything... you know? J: (So you are charging 900$ only for labor huh? I can remove the seat in 10 minutes this is BS) I don't get it, error code is saying driver side only and it does not make any sense logically O: Yeah but we recommend to you to do that for safety concern. J: My wife is pregnant and I also do not want any safety concern, but it just does not make sense. Is it recommendation or regulation to do it? O: Not sure, let me ask tech, I will call you back He called me back after another 10 minutes again O: It is recommendation, but you should do both side. We did "PIN POINT" diagnostic and measured both pretensioner resistance, and both were too high. J: I will just do driver side then how much is it? O: $680, and if the light comes back you will need to pay diagnostic again and another $680 (At this point he was trying to scare me) J: You know not everyone is wealthy enough, and easily pay $800 or $1000. O: I do understand, but I'm giving you better option for your safe. If you do both side, I will give you $800 for it. J: (Well, the price is very flexible huh as you needed?) Thanks for offer, but I will still do the driver side only. After I hang up the phone, I felt so much unethical and manipulative, and started to search on airbag light issue. Many people said I should check the yellow pretensioner connector below the seat. Also the error code was saying "Circuit Open" so I was also wondering if it was disconnected. I called back and told him that my wife needs the car right now, and he was trying to convince me, but I keep told him that I need the car right now, and will bring back tomorrow. So could pick it up. After I came back home, I checked bottom of seat and found the yellow connector. I pulled it a bit but it was completely and unexpectedly pulled out without any unhook!! This little connector should have a hook, and it should hold it tight, but I did not feel anything like that. I fully plugged it back, and I heard that "Click" sound by hooking it up. I was like "what the heck!" it is very nicely just unhooked as if someone did it intentionally. I started my car and waited for 5 minutes, but airbag light never came back on!! This made me totally get mad, and also want to get $155 from them for doing nothing but so called "Pin Point Diagnostic" If they really did the pin point diagnostic why they did not figure this out? Why my airbag light came up right after break service from them? I do not have the answer, but I'm sure not I'm feeling so much unethical and manipulative from their service!!!! BE AWARE OF THEM THEY JUST THINK YOU AS MONEY NOT HUMAN BEING!
laspalmasdesign5/29/2012 01:32:11 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jack Mukhar
I special ordered a 2012 Mustang GT through Jack Mukhar and I couldn't have had a better buying experience. The car was delivered on time as promised, spotlessly detailed, and had a full tank of gas. I intend on returning soon to look at purchasing a new 2013 Taurus Limited and I'm sure the experience will be great again.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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