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Tracy Mazda

2680 Autoplaza DriveTracy, CA 95304
1-866-526-97461-866-526-9746
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Tracy Mazda opened in March of 2005 as another Ken Harvey exclusive Mazda dealer with a fast, fun and cool theme--"Get there fast." From the cool building design includi ... Read more
Tracy Mazda opened in March of 2005 as another Ken Harvey exclusive Mazda dealer with a fast, fun and cool theme--"Get there fast." From the cool building design including the Gran Turisimo play station on the showroom floor, it is all ensuring you have a fun, but great customer experience at Tracy Mazda. Visit us today and experience our mega new Mazda inventory. We have your next used vehicle. Visit us online at www.tracymazda.com to learn about the Tracy Mazda Advantage.

Why You Should Buy a Used Car From Us

Tracy Mazda opened in March of 2005 as another Ken Harvey exclusive Mazda dealer with a fast, fun and cool theme--"Get there fast." From the cool building design includi ... Read more
Tracy Mazda opened in March of 2005 as another Ken Harvey exclusive Mazda dealer with a fast, fun and cool theme--"Get there fast." From the cool building design including the Gran Turisimo play station on the showroom floor, it is all ensuring you have a fun, but great customer experience at Tracy Mazda. Visit us today and experience our mega Pre-Owned vehicle inventory. We have your next used vehicle. Visit us online at www.tracymazda.com to learn about the Tracy Mazda Advantage.

Languages Spoken

  • Español
  • "中文"

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.3
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 162 
tas19667/25/2014 07:00:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kristie Debenedetti
I recently purchased a new Mazda 3 and my experience there was wonderful. Kristie Debenedetti was fantastic and helpful.. I can't express how happy I am... The whole team was terrific and worked very hard for me to get my car...But the best part was Kristie she was genuinely excited and happy for me. This is the place to go for a new car... Mazda is the best.. No longer a VW or Honda fan..........Zoom Zoom all the way
HansfromCarmel6/23/2014 03:05:31 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Crystle Braddock
My experience with Tracy Mazda was the worst situation I have ever had with an auto service center in over 40 years of automobile ownership. My vehicle broke down on the freeway and was towed to Tracy Mazda. Tracy Mazda was exceptionally slow in diagnosing the problem(s) and offering any workable solutions to fixing the problem(s). Over a period of nine weeks my vehicle was in and out of their facility, they failed to follow through on ordering parts expeditiously. I had to keep calling and emailing to get them to do anything to move the repairs on my car forward. During this period, they refused to cover the costs of a rental vehicle even though the delays in repairs were entirely their fault. After more than two months in their shop, they still could not get the “check engine” light to go off even though the car was running fine at this point. So, rather than recommend any other solutions they simply indicated that I needed a new engine. On top of that, their “full-service” inspection failed to identify several loose screws in the passenger side front door that was preventing it from closing properly. Then, after indicating they were going to clean the car before returning it to me, it was given back to me in an absolutely filthy condition with the exterior unwashed and the interior full of dust and smudge marks from dirty work clothes. I communicated my displeasure about the way I was being treated in this process to the dealership’s general manager and he indicated that it was my fault that the repair process had drug on for more than nine weeks. Blaming the customer for serious lapses in service and follow-through seems to be their way of covering up their own mistakes. The lack of conscientious customer service in my case at Tracy Mazda was truly appalling.
mzepeda117/06/2013 01:22:02 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Heather Wellbaum
I had been thinking about purchasing a car for a while. Heather contacted me a couple of weeks ago. She said that they had a great selection of Mazda6. On Wednesday she contacted me again and ask if I was still interested in the Mazda 6. Then I said yes but I was still undecided between the Mazda 6 and the Nissan Sentra. Then she told me that they had a Nissan Sentra in there lot and they had it on sale. I schedule for a test drive for the following day which was yesterday. I got there and she was waiting for me already. We went for a test drive and I feel in love with it. I didn't need to go on a test drive on the Mazda 6. The whole team were very helpful. They all made my first time purchase a great experience. I really recommend this dealership. They even took my Mazda MPV for a down payment. Thank you Heather and team for all your help.
krking683/28/2013 12:55:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Micahel Hallsted
I recently purchased a 2007 Jeep Wrangler from Tracy Mazda, as we drove all the way down from Sacramento, Our sales person Michael was fabulous, he was great to talk to, very pleasant, very helpful, the dealership bent over backwards to get me into this car, at my terms. I was very impressed and have never had a car buying experience that pleasant. Would definitely go back.
Tracy Mazda responded to this review
3/28/2013
Thank you for all of the positive feedback. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with us. I'm glad that you enjoyed your time at Tracy Mazda and that we were able to assist you to the best of our ability. We look forward to your next visit! Thanks again! Brett Allen - General Manager brett@tracymazda.com
debangora3/07/2013 11:38:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex Rivera
I was frustrated with the local Mazda dealer in Santa Rosa. I told them exactly what I wanted in a Mazda CX5 and that I was ready to do business. A week went by and I didn't hear anything. I felt like the staff at the Santa Rosa dealership did not take me seriously. So I went on the Mazda website and checked the inventory for 150 miles for the car I wanted. I found the exact car that I wanted in Tracy, 124 miles away. I called them and spoke to Alex Rivera and made an appointment to see the car the next day. Alex was prepared for my visit and had the car I was interested in cleaned and detailed. It was sitting out front awaiting my arrival. I feel that, although I am a middle-aged woman on my own, Alex took me seriously. He treated me with respect and I felt he was fair in our financial dealings. He was a pleasure to work with. After I bought the car, Alex spent time with me setting up my phone to the bluetooth option and going over other features of the car. I am very pleased with my new CX5 and with my car-buying experience at Tracy Mazda. I definitely recommend Alex Rivera as the salesman to see for a new car.
Tracy Mazda responded to this review
3/08/2013
Thank you for this great review! We appreciate the feedback on your buying experience and the kind words about Alex. He will be delighted to hear about this 5-star review. Please continue to stop by and see us for all your future car buying and service needs. Also, be sure to follow us on Twitter and like us on Facebook for exclusive savings offers! Thanks again, Brett Allen - GM brett@tracymazda.com
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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