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Folsom Lake Toyota

12747 Folsom BoulevardFolsom, CA 95630
1-855-749-11721-855-749-1172
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Shopping for a New, Used or Certified Toyota Camry, Corolla, FJ Cruiser, Highlander, Tacoma, Tundra, Sienna, Venza or Yaris in Sacramento, Rancho Cordova, Elk Grove, Plac ... Read more
Shopping for a New, Used or Certified Toyota Camry, Corolla, FJ Cruiser, Highlander, Tacoma, Tundra, Sienna, Venza or Yaris in Sacramento, Rancho Cordova, Elk Grove, Placerville, Roseville or Stockton? Before, during and after the sale at Folsom Lake Toyota our goal from the entire Sales and Service Staff is to take care of our customers. We offer state of the art Toyota Service, Parts, and Collision facilities with Toyota Factory Certified Technicians. Take the Folsom Blvd exit off Highway 50.

Why You Should Buy a Used Car From Us

Shopping for a New, Used or Certified Toyota Camry, Corolla, FJ Cruiser, Highlander, Tacoma, Tundra, Sienna, Venza or Yaris in Sacramento, Rancho Cordova, Elk Grove, Plac ... Read more
Shopping for a New, Used or Certified Toyota Camry, Corolla, FJ Cruiser, Highlander, Tacoma, Tundra, Sienna, Venza or Yaris in Sacramento, Rancho Cordova, Elk Grove, Placerville, Roseville or Stockton? Before, during and after the sale at Folsom Lake Toyota our goal from the entire Sales and Service Staff is to take care of our customers. We offer state of the art Toyota Service, Parts, and Collision facilities with Toyota Factory Certified Technicians. Take the Folsom Blvd exit off Highway 50.

Languages Spoken

  • Español
  • Français
  • Tiếng Việt
  • 한국어

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 3.8
    Quality Of Work
  • 3.9
    Friendliness
  • 3.7
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 203 
syang013/24/2016 05:28:17 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Brown
After the horrible service and being tossed out on the streets by Elk Grove Toyota, I took my car straight to Folsom Lake Toyota. Rick came out to greet me and apologized for the mistreatment by at Elk Grove Toyota even when they had no business relations. He went on to assure me that I was well taken care of at under his watch. There was no pressure to do any service that was outside of my budget, which was not required immediately. He completed the recall on warranty in a timely manner and even comp my diagnostic check, so I can return in the future to complete the service recommended. Rick is awesome and we will definitely be returning with all our Toyota cars and making sure all our family and friends does as well. Thank you, Rick!!!
Folsom Lake Toyota Scion responded to this review
3/24/2016
Thank you for the kind words about Rick! We are thrilled that you had such an exceptional service experience!
Prius Guy3/08/2016 02:06:13 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Brown
We have had our 2013 Prius serviced here since it was new. Rick Brown has assisted us on 90% of our visits, and has been extremely helpful, friendly, and professional. I cannot think of any negative experience here over that time frame, and would recommend this service facility to anyone. The lounge is comfortable, with free coffee and snacks, and there is a quiet room for those 7:00 AM visits. These guys are the best in my book.
Folsom Lake Toyota Scion responded to this review
3/08/2016
Thank you! We are happy to hear Rick provided you with a great experience. We truly value your continued business and look forward to further assisting you in the future!
btfolsom2/03/2016 05:19:41 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Melinda Lopez, Tim Stockman
I handle all service related matters for our Rav. I was out of town so the wife took it in for the free service. Service manager Melinda Lopez took advantage of her and sold her a 2 year service contract, even though there was only a year left on our lease. I subsequently spoke with her boss Tim Stockman. He said it was my wifes fault for not knowing about the lease length. Said he would refund the service contract price (rightfully so). He didn't though, until I contacted him again sometime later. He said he forgot. I emailed and wrote to the big manager (Baer). He never even acknowledged my contacts. This is the last place I would go for service, and I live in Folsom.
Folsom Lake Toyota Scion responded to this review
2/05/2016
Thank you for speaking with us over your experience at our service department. We truly appreciate your business and the check difference will go out in today’s mail. If there is ever anything I can assist you with in the future, please feel free to contact me at 916-355-1500 ext.2524. Jeff Bear General Manager
wzc1/30/2016 01:31:25 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:J. Abercrombie was the technician and Tim Stockwell, Service Manager
I took my truck in for an oil change and was told there was a power steering fluid leak and they recommended to replace the rack and pinion assembly for $1700. I got a second opinion and nothing was wrong. Basically Folsom Lake Toyota tried to steal $1700 from me. I took my truck back to them and Tim Stockwell, the Service Manager, took a look at my truck and admitted that their recommendation was "overly aggressive" and that the rack and pinion assembly did not need to be replaced. I left a message with General Manager, Jeff Bear several days ago but did not receive a call back.
Folsom Lake Toyota Scion responded to this review
2/03/2016
Thank you for your feedback. I apologize that your experience here was anything but satisfactory. After reviewing your situation, we want to make things right with an offer. In time I hope that we can make you a satisfied customer. If there is anything I can do for you, please give me a call at 916-355-1500 ext.2524. Jeff Bear General Manager
driuli1/19/2016 05:25:28 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:I don't remember his name, but he is not on the list
They changed the oil on my car (3 years old car) and when I checked the level was WAY more than is supposed to be. And when I went to see a mechanic he said the the oil wasn't synthetic. So I ran the car for 15.000 miles with a cheap oil and wrong quantity. My friend's car's wheel came out when they were driving the car out from the shop. They forgot to put the nuts on the screws. Funny but not funny. My father's car (under warranty) has a weird sound inside, they asked him to pay $200 just to check it. I can explain what they do in 2 ways: 1. Their technicians are completed untrained and extreme sloppy or 2. They do it on purpose to break your car as soon as possible. Either way, run away from Folsom Toyota.
Folsom Lake Toyota Scion responded to this review
1/20/2016
Thank you for your feedback about our service department, we are thankful that you brought your concerns to our attention. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at 916-355-1500 so we can further discuss these issues. Jeff Bear, General Manager
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Folsom Lake Toyota : Folsom, CA 95630 Car Dealership, and Auto Financing - Autotrader